UCPB Customer Relations Center (+632) 811-9111   |   crc@ucpb.com   |  
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As of Jul 21, 2017, 05:48:00 PM

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For more information, please contact
UCPB Trust Banking Group:
(02) 811-9520, 811-9515, or 811-9541



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Customer Advisories


Attention: All UCPB EMV Cardholders

With the ongoing migration of other banks to the EMV technology, you may be unable to transact in some of the non-EMV compliant ATM terminals. UCPB has been certified by BancNet as EMV-compliant and UCPB EMV cards are successfully processed in EMV-compliant ATM terminals.

In the meantime, kindly transact at UCPB ATMs or try other banks’ ATMs. Please note that you may also use your UCPB VISA Debit/EMV cards directly at various merchants’ point-of-sale terminals for easier and cashless transactions, free of charge.

We apologize for the inconvenience this may have caused you.

UCPB Calbayog Shortened Banking Hours

Please be advised that due to power blackouts in the area, the UCPB Calbayog branch will be open only until 2:00 PM from July 12, 2017 until further notice.

For your information and guidance. Thank you.


Please be advised that the schedule for deactivation of old, non-EMV UCPB ATM cards has been extended to August 1, 2017. This is to give you more time to claim your new EMV cards at UCPB branches.

For your protection and to avoid any inconvenience, we encourage you to visit your UCPB maintaining branch to claim your EMV card as soon as possible. Thank you.

Updated Banking Hours

Please be advised that there have been changes in the operating hours of several branches. Please click on our Branch Locator for the updates.

Thank you.

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