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Customer Advisories
>Attention: All UCPB InstaPay Users and ATM Cardholders
As of 11:50am
Interbank fund transfers through InstaPay and ATM withdrawals through UCPB and BancNet ATMs are now available. Thank you for your patience and understanding.
Free InstaPay and PESONet fund transfers until further notice
Please be advised that fund transfer charges for InstaPay and PESONet via UCPB’s electronic banking channels are waived until further notice. This is to allow clients to transact online from the safety of their own homes. Read more.
Local Holidays
Please be advised of the following local holidays and the UCPB branches that will be closed:
Wednesday, July 22, 2020 – Tagbilaran branch (Bohol Day – Republic Act No. 7683)
Our ATMs and electronic banking facilities are available even during holidays. Thank you.
Protect your account from online scams
Please be reminded that banks will never ask for your account number, password or your card’s PIN/CVV number via phone call, email or test message. Read more.
Updated Fee for US Dollar Cheques/Foreign Drafts
Due to the increase in the charges of our correspondent bank, please be advised that the fee for the issuance of US Dollar cheques/foreign drafts will be USD 13 effective July 1, 2020.
UCPB LoanEasy payments to resume on June 1, 2020
Please be advised that the regular monthly payment of your UCPB DrivEasy, HomEasy, BizEasy or SalarEasy Loan will resume starting June 1, 2020. Click here for more details.
Branch Banking Schedule During the General Quarantine/Modified General Quarantine Period
As of July 3, 2020
In light of the General Community Quarantine/Modified General Community Quarantine effective from July 1 to 15, 2020, please be advised that UCPB branches are back on regular banking hours from 9:00 am to 3:00 pm, except for those indicated. Click here for the list of branches.
Attention : UCPB Checking Accountholders
Please be advised that the printed copy of your Statements of Account (SOA) for April 2020 will be delayed. We apologize for the inconvenience. Read more.
Deposits are insured by PDIC up to P500,000 per depositor.
UCPB IS A FATCA-REGISTERED PARTICIPATING FOREIGN FINANCIAL INSTITUTION.
UCPB is regulated by the Bangko Sentral ng Pilipinas. For inquiries or complaints, you may contact UCPB's Customer Relations Center at (02) 8811-9111 or the BSP Financial Consumer Protection Department at (02) 8708-7087.
The UCPB website and its applications are best viewed using Mozilla Firefox 10 or higher, Safari or Google Chrome with 1280 x 800 resolution.
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Please be advised that UCPB branches are open to serve you amid the various levels of community quarantine in different parts of the country. Please click here for the list of branches and schedule.
UCPB ATMs nationwide and Cash Deposit Machines in select NCR branches are also available.
You may still bank in the safety of your own homes through our online banking facilities. UCPB Connect and UCPB Mobile Banking App are available 24/7 to help you monitor your account, pay bills, transfer funds, and buy phone load.
In addition, you can still enjoy waived InstaPay and PESONet transfer fees until further notice.
The overall safety and protection of everyone is of paramount importance to us. We will continue to work within the guidelines of health and safety during this new normal. Please click here for our branch guidelines.
Thank you and please stay safe.