UCPB Customer Relations Center (+632) 8811-9111   |   crc@ucpb.com   |  
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As of Apr 1, 2020, 04:02:00 PM

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For more information, please contact
UCPB Trust Banking Group:
(02) 8811-9520, 8811-9515, or 8811-9541
trust@ucpb.com

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Customer Advisories

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Attention: UCPB Limay Branch Clients

Please be advised that UCPB Limay Branch is temporarily closed on Friday, April 3, 2020, for complete disinfection due to a confirmed report of a Covid-19 positive client who visited the branch. Read more.

Attention: UCPB Trust Banking Group Clients

Advisory on Sending of Client Reports (Financial Statements)

In light of the Enhanced Community Quarantine period in Luzon, please be advised that UCPB – Trust Banking Group (UCPB TBG) might encounter delays in sending your financial reports for the period ended March 31, 2020.

If you have queries or concerns, please visit or call your maintaining branch. You may also call UCPB TBG at the ff. phone numbers:

For inquiries on Financial Statements: (02)8811-9000 loc. 6801

For Non-Discretionary Accounts and Unit Investment Tust Funds (UITFs): (02) 8811-9522

For Discretionary Accounts: (02)8811-9548

or send an email to trust@ucpb.com.

For your information and guidance.

Local Holidays

Please be advised of the following local holidays and the UCPB branches that will be closed:

Thursday, April 2, 2020 – Limay branch (Celebration of the Birth Anniversary of Francisco “Balagtas” Baltazar – Proclamation No. 936)
Friday, April 3, 2020 – Legaspi branch (Albay Day – Republic Act No. 11119)

Our ATMs and electronic banking facilities are available even during holidays. Thank you.

Face mask requirement in bank premises

Your safety is important to us.

Please be advised that all clients and branch personnel will be required to wear a face mask before entering bank premises.

This policy will take effect starting Tuesday, March 24, 2020.

Thank you for your cooperation and understanding.

UCPB Head Office and Branch Operations During the Enhanced Quarantine Period

In light of the enhanced quarantine of Luzon and other areas, please be advised that UCPB Head Office in Makati City and other select branches are open to serve clients from 9:00 am to 2:00 pm. Please click here for the list of branches.

Still, we highly encourage all our clients to stay home and use our online banking facilities via UCPB Connect and UCPB Mobile Banking App to monitor their account, pay bills, transfer funds, and buy phone load.

UCPB ATMs nationwide and Cash Deposit Machines in select NCR branches are also available.

The overall safety and protection of everyone is of paramount importance to us. Rest assured that we will continue to work with our clients within the guidelines of health and safety during this challenging time for our country and for the world.

New cut-off time for PESONet, Check Clearing and U-Remit transactions

In response to the CoVID-19 social distancing measures and community quarantine, please be advised of the new cut-off times starting March 17, 2020, Tuesday:

  1. PESONet transactions through UCPB Mobile Banking App, UCPB Connect/UCPB CM.Biz and UCPB Branch (Over-The-Counter Transactions): 12:30 pm for same-day transfer to receiving bank
  2. Check Clearing: 12:00 nn
  3. U-Remit transactions: 11:30 am for same-day transfer to receiving bank

Please schedule your transactions accordingly. Read more.

Copyright 2016 UCPB. All Rights Reserved.

In light of the enhanced quarantine of Luzon and other areas, please be advised that UCPB Head Office in Makati City and other select branches are open to serve clients from 9:00 am to 2:00 pm. Please click here for the list of branches.
 
Still, we highly encourage all our clients to stay home and use our online banking facilities via UCPB Connect and UCPB Mobile Banking App to monitor their account, pay bills, transfer funds, and buy phone load.
 
UCPB ATMs nationwide and Cash Deposit Machines in select NCR branches are also available.
 
The overall safety and protection of everyone is of paramount importance to us. Rest assured that we will continue to work with our clients within the guidelines of health and safety during this challenging time for our country and for the world.