UCPB Customer Relations Center (+632) 8811-9111   |   crc@ucpb.com   |  

Bounced emails and delayed/non-receipt of OTP using Yahoo email addresses

We have received reports from our clients, partners and suppliers of not being able to send/receive emails to/from UCPB using their Yahoo email addresses. There were also reports of delayed and non-receipt of OTP through Yahoo email addresses from Connect and Mobile App users.

As advised by our service provider, this is probably due to Yahoo’s tightened system and security controls which affect dormant and old yahoo accounts which have full and old inbox nearing or exceeding email limit.

You may try cleaning up your spam, trash email, outbox and inbox folders with old and unimportant emails by deleting or archiving them. Please follow these steps:

  • Log in to your Yahoo mail account (http://mail.yahoo.com).
  • Right click your inbox and choose “Clean your inbox.”
  • Click “Archive emails” and wait until it’s complete.
  • You can check your files in the Archive folder.

In the meantime, we strongly suggest that you use Gmail or other alternative email address. Updating of email address can be done via Edit Profile menu in UCPB Connect or via the UCPB Online Client Info Updating Facility.

For inquiries and concerns, please call UCPB Customer Relations Center at (+632) 8811-9111 or email crc@ucpb.com.

Thank you.

Date published: October 20, 2020

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Customer Advisories

System Maintenance Activity: Tuesday, December 1, 2020 from 4:00 am to 7:00 am

Please be informed that the following services will be unavailable on December 1, 2020, Tuesday, from 4:00 am to 7:00 am due to a system maintenance activity:

Sending/Receiving OTPs for online (eCommerce) transactions
Enrollment to UCPB Connect (Internet Banking) using Visa Debit card details

We apologize for the inconvenience. Kindly schedule your transactions accordingly. Read more.

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