UCPB Customer Relations Center (+632) 8811-9111   |   crc@ucpb.com   |  

UCPB Head Office and Branch Operations During the Enhanced Quarantine Period

In light of the enhanced quarantine of Luzon and other areas, please be advised that UCPB Head Office in Makati City and other select branches are open to serve clients from 9:00 am to 2:00 pm. Please click here for the list of branches.

Still, we highly encourage all our clients to stay home and use our online banking facilities via UCPB Connect and UCPB Mobile Banking App to monitor their account, pay bills, transfer funds, and buy phone load.

UCPB ATMs nationwide and Cash Deposit Machines in select NCR branches are also available.

The overall safety and protection of everyone is of paramount importance to us. Rest assured that we will continue to work with our clients within the guidelines of health and safety during this challenging time for our country and for the world.

Updated: March 23, 2020


UCPB branch operation schedule during Luzon enhanced quarantine

In light of government’s announcement on the enhanced quarantine of the entire Luzon region to contain the spread of the Covid-19 pandemic while providing essential services to the public, please be advised that select UCPB branches in Luzon, operated by a skeletal workforce, are open to serve clients at shortened banking hours. Please click this link for NCR branches that are open today.

Meanwhile, the rest of UCPB branches in Visayas and Mindanao are ready to serve clients in full force. Please click this link for the list of provincial branches with shortened banking hours.

Still, we highly encourage all our clients to stay home and use our online banking facilities via UCPB Connect and UCPB Mobile Banking App to monitor their account, pay bills, transfer funds, and buy phone load.

UCPB ATMs nationwide and Cash Deposit Machines in select NCR branches are also available.

The overall safety and protection of everyone is of paramount importance to us. Rest assured that we will continue to work with our clients within the guidelines of health and safety during this challenging time for our country and for the world.

Updated: March 18, 2020
Date published: March 17, 2020

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For more information, please contact
UCPB Trust Banking Group:
(02) 8811-9520, 8811-9515, or 8811-9541
trust@ucpb.com

Customer Advisories

Attention: UCPB Trust Banking Group Clients

Advisory on Sending of Client Reports (Financial Statements)

In light of the Enhanced Community Quarantine period in Luzon, please be advised that UCPB – Trust Banking Group (UCPB TBG) might encounter delays in sending your financial reports for the period ended March 31, 2020.

If you have queries or concerns, please visit or call your maintaining branch. You may also call UCPB TBG at the ff. phone numbers:

For inquiries on Financial Statements: (02)8811-9000 loc. 6801

For Non-Discretionary Accounts and Unit Investment Tust Funds (UITFs): (02) 8811-9522

For Discretionary Accounts: (02)8811-9548

or send an email to trust@ucpb.com.

For your information and guidance. Read more.

Local Holidays

Please be advised of the following local holidays and the UCPB branches that will be closed:

Thursday, April 2, 2020 – Limay branch (Celebration of the Birth Anniversary of Francisco “Balagtas” Baltazar – Proclamation No. 936)
Friday, April 3, 2020 – Legaspi branch (Albay Day – Republic Act No. 11119)

Our ATMs and electronic banking facilities are available even during holidays. Thank you. Read more.

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