UCPB Customer Relations Center (+632) 8811-9111   |   crc@ucpb.com   |  

InstaPay Downtime Advisory: January 16, 2020 (12:00mn – 12:30am)

Please be advised that InstaPay Transactions (sending and receiving) through UCPB Connect and the UCPB Mobile App will not be available from 12:00MN until 12:30AM of January 16, 2020 (Thursday), as advised by BancNet.

Please schedule your inter-bank transfers accordingly.

For other concerns or inquiries please call UCPB Customer Relations Center at (+632) 8811-9111 or email crc@ucpb.com.

Thank you.

Date published: January 15, 2020

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For more information, please contact
UCPB Trust Banking Group:
(02) 8811-9520, 8811-9515, or 8811-9541
trust@ucpb.com

Customer Advisories

Attention: UCPB Limay Branch Clients

Please be advised that UCPB Limay Branch is temporarily closed on Friday, April 3, 2020, for complete disinfection due to a confirmed report of a Covid-19 positive client who visited the branch. Read more.

Attention: UCPB Trust Banking Group Clients

Advisory on Sending of Client Reports (Financial Statements)

In light of the Enhanced Community Quarantine period in Luzon, please be advised that UCPB – Trust Banking Group (UCPB TBG) might encounter delays in sending your financial reports for the period ended March 31, 2020.

If you have queries or concerns, please visit or call your maintaining branch. You may also call UCPB TBG at the ff. phone numbers:

For inquiries on Financial Statements: (02)8811-9000 loc. 6801

For Non-Discretionary Accounts and Unit Investment Tust Funds (UITFs): (02) 8811-9522

For Discretionary Accounts: (02)8811-9548

or send an email to trust@ucpb.com.

For your information and guidance. Read more.

Local Holidays

Please be advised of the following local holidays and the UCPB branches that will be closed:

Thursday, April 2, 2020 – Limay branch (Celebration of the Birth Anniversary of Francisco “Balagtas” Baltazar – Proclamation No. 936)
Friday, April 3, 2020 – Legaspi branch (Albay Day – Republic Act No. 11119)

Our ATMs and electronic banking facilities are available even during holidays. Thank you. Read more.

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