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Frequently Asked Questions on the Merger

The following are answers to frequently asked questions related to the upcoming merger between UCPB and LANDBANK.

For further questions or concerns, please do not hesitate to get in touch with your UCPB servicing unit/officer or Customer Relations Center at crc@ucpb.com.

1. What is the reason for the merger and how will this benefit the clients?
The merger of LANDBANK and UCPB will allow the National Government to have a stronger, more resilient and unified banking institution in promoting inclusive and sustainable rural development and broadening financial inclusion among Filipinos, especially those in the countryside who belong to the underserved and unbanked sectors.

The merged bank will have a wider network of touch points in the countryside, thus providing more convenient banking services to farmers and fishers, including the coconut farmers.

The merged bank will have stronger financial muscle and technical expertise to expand its agricultural loan portfolio, including loans to coconut farmers.

2. What is the timeline of the merger?
The legal merger between UCPB and LANDBANK is targeted to take place within 2022.
3. What will happen to UCPB?
UCPB will be merged into Land Bank of the Philippines (LANDBANK) and after that process is completed, it will take on the name of LANDBANK, being the surviving entity.
4. What will happen during and after the merger?
UCPB clients are assured that banking services will continue to be unhampered throughout the merger process, with deposits remaining intact and secured in their respective servicing branches.
5. Will my money be safe when the merger takes place?
Yes, the deposits and investments you have entrusted to us remain safe and secured. Rest assured that we will continue to uphold and protect depositors’ rights throughout the merger process. Our services will also remain to be unhampered.
6. What will happen to my UCPB maintaining branch? Will it be changed to LANDBANK because it is the surviving entity?
All UCPB branches will continue to operate. As part of the integration process, there will be a rationalization of LANDBANK and UCPB’s combined branch network and as a result, some LANDBANK and UCPB branches may have to be relocated/merged. Clients will be advised accordingly prior to any change that may be implemented.
7. Will UCPB's focus change in terms of target market?
The merger enables UCPB and its clients to benefit from the strength, stability, scale and reach of LANDBANK. UCPB will be a part of a bigger institution that caters to a wider base of clientele including the other segments of the agricultural value chain.
8. Will the culture change in terms of client servicing? Will I still enjoy the same brand of service offered by UCPB even after the merger? Will the processing of transactions be the same?
We will continue to provide personal and proactive service to our clients and endeavor to make the transition seamless, including processing of transactions.
9. As a government bank, are you now going to prioritize government transactions?
During the transition and even after the merger is completed, we will continue to serve all clients including government agencies and provide them with the same level of personal and proactive service.

The merger will be beneficial to existing UCPB clients because they can access the bigger branch and ATM network of LANDBANK, and will be able to avail of a wider range of products and services.

Products and Services
10. What will happen to my deposits and accounts? Do I have to close it or will it automatically be converted into a LANDBANK account?
Clients’ deposits will remain intact and will continue to be accessible through UCPB’s channels. Once the systems are integrated, accounts will be converted to LANDBANK accounts and clients will be advised accordingly.
11. Will my UCPB ATM card be replaced with a LANDBANK ATM card?
Your UCPB ATM card will eventually be replaced for free with a LANDBANK ATM card once accounts are migrated to LANDBANK and the systems of LANDBANK and UCPB are integrated. In the meantime, you may continue to use your existing UCPB ATM card in UCPB and other banks’ ATMs.
12. What will happen to my COCOLIFE insurance with a term of 5 years?
Your COCOLIFE insurance and other life and non-life insurance products you availed with COCOLIFE and COCOGEN will be maintained. If there are required changes in the future, clients will be advised by COCOLIFE and COCOGEN accordingly. We would like to clarify that COCOLIFE and COCOGEN are not subsidiaries of UCPB.
Loans
13. What will happen with the Automatic Debit Arrangement (ADA) for my consumer loan?
The Automatic Debit Arrangement for your consumer loan payments will continue to be processed.
14. Can I pay my monthly loan amortization to LANDBANK?
Payments for loan amortization should still be coursed through UCPB. If there will be changes in the future, clients will be advised accordingly.
15. Can I still issue checks or PDCs against my UCPB account or order LANDBANK checks? What about the PDCs I issued for the next three years?
Yes, you may still issue checks against your UCPB checking account. UCPB checks, including PDCs will continue to be processed. If there will be changes in the future, clients will be advised accordingly.
E-banking Facilities
1. Can we still use UCPB ATMs? Can we use the same mobile banking facilities or do we have to apply for another one? Will eGOV, EFPS and CM.Biz be transferred to LANDBANK?
You can still use UCPB online banking facilities including the UCPB Mobile App. Once the accounts are migrated to LAND BANK and systems are integrated, LANDBANK’s digital banking platform/facilities will be used. Rest assured that clients will be advised accordingly.
2. Can we now withdraw in LANDBANK branches and ATMs? Does this mean we don't have to pay LANDBANK ATM charges?
UCPB continues to operate separately including its branch and ATM networks. Current UCPB fees, including ATM charges still apply.
Others
1. What will happen to UCPB employees?
Employees of both LANDBANK and UCPB are assured that concerns pertaining to personnel matters will be addressed accordingly and that all actions on human resources will comply with relevant labor rules and regulations.
2. Can I still apply for a job in UCPB or LANDBANK even with the merger?
Yes, you can still apply for a job in either UCPB or LANDBANK. Please visit the UCPB or LANDBANK website for the list of job openings.

Date updated: January 12, 2022


The following are answers to frequently asked questions related to the upcoming merger between UCPB and LANDBANK.

For further questions or concerns, please do not hesitate to get in touch with your UCPB servicing unit/officer or Customer Relations Center at crc@ucpb.com.

1. What is the reason for the merger and how will this benefit the clients?
The merger of LANDBANK and UCPB will allow the National Government to have a stronger, more resilient and unified banking institution in promoting inclusive and sustainable rural development and broadening financial inclusion among Filipinos, especially those in the countryside who belong to the underserved and unbanked sectors.

The merged bank will have a wider network of touch points in the countryside, thus providing more convenient banking services to farmers and fishers, including the coconut farmers.

The merged bank will have stronger financial muscle and technical expertise to expand its agricultural loan portfolio, including loans to coconut farmers.

2. What is the timeline of the merger?
A Technical Working Group (TWG) will be formed pursuant to Governance Commission for GOCCs (GCG) Memorandum Circular No. 2015-03, composed of the President and CEO of LANDBANK, the Officer-In-Charge of UCPB, and the duly-designated representatives of the GCG, SEC, Department of Finance (DOF), Department of Budget and Management (DBM), and Commission on Audit (COA).

The TWG shall approve the Integration Plan and resolve all matters involving the implementation of the merger, including the timeline.

3. What will happen to UCPB?
UCPB will be merged into Land Bank of the Philippines (LANDBANK) and after that process is completed, it will take on the name of LANDBANK, being the surviving entity.
4. What will happen during and after the merger?
UCPB clients are assured that banking services will continue to be unhampered throughout the merger process, with deposits to remain intact and secured in their current servicing branches.
5. What will happen to my UCPB maintaining branch?
During the pre-merger stage, all UCPB branches will continue to operate. As part of the integration process, there will be a rationalization of LANDBANK and UCPB’s combined branch network and as a result, some LANDBANK and UCPB branches may have to be relocated. Clients will be advised accordingly prior to any change that may be implemented.
6. Will UCPB's focus change in terms of target market?
The merger enables UCPB and its clients to benefit from the strength, stability, scale and reach of LANDBANK. UCPB will be a part of a bigger institution that caters to a wider base of clientele including the other segments of the agricultural value chain.
7. Will the culture change in terms of client servicing? Will I still enjoy the same brand of service offered by UCPB even after the merger? Will the processing of transactions be the same?
We will continue to provide personal and proactive service to our clients and endeavor to make the transition seamless, including transaction processing.
8. As a government bank, are you now going to prioritize government transactions?
During the transition and even after the merger is completed, we will continue to serve all clients including government agencies and provide them with the same level of personal and proactive service.

The merger will be beneficial to existing UCPB clients because they can access the bigger branch and ATM network of LANDBANK, and will be able to avail of a wider range of products and services such as the LANDBANK digital banking service.

Products and Services
9. What will happen to my deposits and accounts? Do I have to close it or will it automatically be converted into a LANDBANK account?
Clients’ deposits remain intact and will continue to be accessible through UCPB’s channels. If there will be changes in the future, clients will be advised accordingly.
10. What will happen to my COCOLIFE insurance with term of 5 years?
Your COCOLIFE insurance and other life and non-life insurance products you availed with COCOLIFE and COCOGEN will be maintained. If there are required changes in the future, clients will be advised by COCOLIFE and COCOGEN accordingly. We would like to clarify that COCOLIFE and COCOGEN are not subsidiaries of UCPB.
Loans
1. What will happen to our consumer loans, loan facilities, contracts and agreements? Do we need to re-apply for a new credit line? Will consumer and corporate loan rates change? Can we continue with our drawdowns?
Consumer loans, loan facilities, contracts and agreements will continue to be maintained, honored and implemented. If there will be changes in the future, clients will be advised accordingly.
E-banking Facilities
1. Will eGOV, EFPS and CM.Biz be transferred to LANDBANK?
Once fully merged with LANDBANK, clients will use LANDBANK’s digital banking platform/facilities.
Others
1. What will happen to UCPB employees?
Employees of both LANDBANK and UCPB are assured that concerns pertaining to personnel matters will be addressed accordingly and that all actions on human resources will comply with relevant labor rules and regulations.
2. Can I still apply for a job in UCPB or LANDBANK even with the merger?
Yes, you can still apply for a job in either UCPB or LANDBANK. Please visit the UCPB or LANDBANK website for the list of job openings.

Date published: August 3, 2021

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