UCPB Customer Relations Center (+632) 8811-9111   |   crc@ucpb.com   |  

Implementation of 8-Digit Landline Numbers (NTC Directive)

Please be informed that all UCPB landline numbers with area code “02” ​have been migrated to 8 digits effective October 6, 2019 (Sunday) in line with the National Telecommunication Commission Memo 04-07-2018.

Date published: September 27, 2019
Updated: October 7, 2019

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As of May 29, 2020, 05:30:00 PM

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For more information, please contact
UCPB Trust Banking Group:
(02) 8811-9520, 8811-9515, or 8811-9541

Customer Advisories

UCPB LoanEasy payments to resume on June 1, 2020

Please be advised that the regular monthly payment of your UCPB DrivEasy, HomEasy, BizEasy or SalarEasy Loan will resume starting June 1, 2020. This is based on BSP Memorandum 2020-042 which states that the grace period ceases to take effect once the ECQ/MECQ status in all parts of the country are lifted. Kindly be reminded of the following: You are not required to pay double or triple the amount of your regular monthly payment. Here are some examples: Due date within ECQ Resumption of monthly payment Remarks March 17, 2020 / 17th of the month June 17, 2020 Your loan term is extended for 90 days as your due date occurs thrice within the March 17-May 31, 2020 grace period.… Read more.

Bounced Emails

We have received reports of bounced emails using the Yahoo email address.

We have been advised by our support service provider that this is most probably due to Yahoo’s tightened security controls.

To address this, kindly use an alternative email address in the meantime (Google, MS Outlook, etc).

Thank you. Read more.

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