UCPB Customer Relations Center (+632) 811-9111   |   crc@ucpb.com   |  

Attention: All UCPB Visa Cardholders

The Bank received several complaints on unauthorized online purchases from some of its Visa cardholders.

We would like to clarify that this is not due to system hacking. No system of the Bank has been compromised. This is due to online card fraud.

We would like to assure the affected cardholders and all our Visa cardholders that there’s a process in place to recover unauthorized transactions from online merchants.

In light of this, please take note of the following reminders:

Keep your cards especially your card details secure at all times.
Update your mobile number and email address with the Bank so you can receive timely notifications on your card transactions.
Monitor your accounts closely. Enroll in our UCPB Connect or Mobile App so you can track your transactions conveniently, anytime, anywhere.
Report suspicious card transactions immediately to our ATM Hotline at (02) 8119292 or to your maintaining branch.

The Bank will investigate, process the reimbursement upon verification and replace your card if necessary.

For questions or concerns, you may call or email our Customers Relations Center at (02) 8119111 / crc@ucpb.com or your maintaining branch.

Thank you.

Date published: September 11, 2019

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Customer Advisories

Attention: All UCPB Visa Cardholders

The Bank received several complaints on unauthorized online purchases from some of its Visa cardholders.

We would like to clarify that this is not due to system hacking. No system of the Bank has been compromised. This is due to online card fraud. Read more.

Local Holidays

Please be advised of the following local holidays and the UCPB branches that will be closed:

Friday, September 20, 2019 – Naga branch (Annual Celebration of the our Lady of Peñafrancia Festivities – Proclamation No. 654)
Friday, September 20, 2019 – Iligan branch (Feast of their Patron Saint, St. Michael the Archangel – Resolution No. 05-849)
Tuesday, September 24, 2019 – Calamba branch (Birth Anniversary of Jose Yulo, Sr. – Republic Act No.7851)

Our ATMs and electronic banking facilities are available even during holidays. Thank you. Read more.

Attention: All UCPB Checking Accountholders

Please be advised that beginning October 2019, UCPB checking accountholders will only receive monthly Statements of Account via email.

Your September 2019 and succeeding statements of account will be sent via email in PDF format (eStatement) within five (5) days after month-end and will contain the scanned images of your issued checks. The eStatement is password-protected for security and is printable in case you need a hard copy.

Please note that this is a FREE service. Make sure that your email address with the Bank is updated.

For complete information on the UCPB eStatement Service, please visit https://www.ucpb.com/ucpbgoespaperless/

For questions or inquiries, please contact your UCPB branch, or the Customer Relations Center at (02) 811-9111 or email crc@ucpb.com.

Read more.

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