The Bank received several complaints on unauthorized online purchases from some of its Visa cardholders.
We would like to clarify that this is not due to system hacking. No system of the Bank has been compromised. This is due to online card fraud.
We would like to assure the affected cardholders and all our Visa cardholders that there’s a process in place to recover unauthorized transactions from online merchants.
In light of this, please take note of the following reminders:
The Bank will investigate, process the reimbursement upon verification and replace your card if necessary.
For questions or concerns, you may call or email our Customers Relations Center at (02) 8119111 / firstname.lastname@example.org or your maintaining branch.
Date published: September 11, 2019