UCPB Customer Relations Center (+632) 8811-9111   |   crc@ucpb.com   |  

Attention: All UCPB Visa Cardholders

The Bank received several complaints on unauthorized online purchases from some of its Visa cardholders.

We would like to clarify that this is not due to system hacking. No system of the Bank has been compromised. This is due to online card fraud.

We would like to assure the affected cardholders and all our Visa cardholders that there’s a process in place to recover unauthorized transactions from online merchants.

In light of this, please take note of the following reminders:

Keep your cards especially your card details secure at all times.
Update your mobile number and email address with the Bank so you can receive timely notifications on your card transactions.
Monitor your accounts closely. Enroll in our UCPB Connect or Mobile App so you can track your transactions conveniently, anytime, anywhere.
Report suspicious card transactions immediately to our ATM Hotline at (02) 8119292 or to your maintaining branch.

The Bank will investigate, process the reimbursement upon verification and replace your card if necessary.

For questions or concerns, you may call or email our Customer Relations Center at (02) 8119111 / crc@ucpb.com or your maintaining branch.

Thank you.

Date published: September 11, 2019

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For more information, please contact
UCPB Trust Banking Group:
(02) 8811-9520, 8811-9515, or 8811-9541
trust@ucpb.com

Customer Advisories

Attention: UCPB LoanEasy Clients

In light of the Modified Enhanced Community Quarantine, the Consumer Banking Group will temporarily operate with a skeletal workforce and its G/F and 5F offices at the UCPB Head Office in Makati City will be temporarily closed until August 18, 2020. Read more.

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