UCPB Customer Relations Center (+632) 8811-9111   |   crc@ucpb.com   |  

Reminder on cash withdrawal and balance inquiry fees using other banks’ ATMs

Please be reminded that ATM fees for cash withdrawal and balance inquiry using other banks’ ATMs are set and collected by the ATM owners. With this, the cash withdrawal and balance inquiry fees charged by the ATM owners forms part of the cardholder’s daily cash withdrawal limit.

Below is an example for your guidance:

ATM Transaction Withdrawal amount Other bank’s withdrawal/balance inquiry fee Total Amount to be debited Available Withdrawal Limit Result
Php 20,000
1st cash withdrawal Php 10,000 Php 18 Php 10,018 Php 9,982 Successful transaction
2nd cash withdrawal Php 10,000 Php 18 Php 10,018 Php 9,982 Unsuccessful transaction
Balance inquiry NA Php 2 Php 2 Php 9,980 Successful transaction

To avoid any inconvenience, kindly plan your transactions accordingly or follow these tips from BancNet to avoid paying the fees:

Use UCPB Connect or UCPB Mobile App to transfer funds, pay bills, or check your account balance.
Instead of withdrawing cash, use your UCPB card to pay for purchases in stores with Point-of-Sale terminals.

For inquiries or concerns, please contact UCPB Customer Relations Center at 8811-9111 or crc@ucpb.com.

Thank you.

Date published: May 6, 2021

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