UCPB Customer Relations Center (+632) 8811-9111   |   crc@ucpb.com   |  

Shortened Banking Hours for Branches Operating During the Enhanced Quarantine Period

As of March 24, 2020

In light of the enhanced quarantine period in Luzon and other areas, the following branches during this period are on shortened banking hours from 9:00 am to 2:00 pm, except for those indicated.


Manila / Pasay

Makati / Taguig

Antipolo / Marikina / Rizal

Quezon City

Mandaluyong / San Juan / Pasig

Caloocan / Malabon / Navotas / Valenzuela

Muntinlupa / Parañaque / Las Piñas / Cavite


North Luzon

Central Luzon

South Luzon

Legaspi – until 1:00 pm only
Lemery – until 1:00 pm only
Lucena – Centro – until 1:00 pm only
Lucena – Guinto – until 1:00 pm only
Lucena Cash Center – until 1:00 pm only
Naga – until 1:00 pm only


SM City Cebu – 11:00 am to 3:00 pm


Davao Cash & Clearing Center
Sorsogon – until 1:00 pm only

For your information and guidance.

Date published: March 23, 2020

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For more information, please contact
UCPB Trust Banking Group:
(02) 8811-9520, 8811-9515, or 8811-9541

Customer Advisories

Attention: UCPB Trust Banking Group Clients

Advisory on Sending of Client Reports (Financial Statements)

In light of the Enhanced Community Quarantine period in Luzon, please be advised that UCPB – Trust Banking Group (UCPB TBG) might encounter delays in sending your financial reports for the period ended March 31, 2020.

If you have queries or concerns, please visit or call your maintaining branch. You may also call UCPB TBG at the ff. phone numbers:

For inquiries on Financial Statements: (02)8811-9000 loc. 6801

For Non-Discretionary Accounts and Unit Investment Tust Funds (UITFs): (02) 8811-9522

For Discretionary Accounts: (02)8811-9548

or send an email to trust@ucpb.com.

For your information and guidance. Read more.

Local Holidays

Please be advised of the following local holidays and the UCPB branches that will be closed:

Thursday, April 2, 2020 – Limay branch (Celebration of the Birth Anniversary of Francisco “Balagtas” Baltazar – Proclamation No. 936)
Friday, April 3, 2020 – Legaspi branch (Albay Day – Republic Act No. 11119)

Our ATMs and electronic banking facilities are available even during holidays. Thank you. Read more.

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