UCPB Customer Relations Center (+632) 811-9111   |   crc@ucpb.com   |  

System Maintenance Schedule: June 4, 2019 (12am-1am)

Please be advised that the following BancNet services will not be available from 12:00 midnight until 1:00 AM on June 4, 2019:

UCPB ATM cards transacting through BancNet ATMs
Other banks’ ATM card transacting through UCPB ATMs
Inter-bank Fund Transfers via InstaPay (sending and receiving)
BancNet eGov Payments
Transactions using UCPB Point-of-Sale (POS) terminals.

UCPB accountholders may continue to use the UCPB ATM, Internet and Mobile Banking facilities at this time.

We apologize for the inconvenience this may cause. We are doing this to ensure consistent and improved service delivery to you.

Thank you.

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As of Sep 20, 2019, 06:39:00 PM

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For more information, please contact
UCPB Trust Banking Group:
(02) 811-9520, 811-9515, or 811-9541
trust@ucpb.com

Customer Advisories

Attention: All UCPB Visa Cardholders

The Bank received several complaints on unauthorized online purchases from some of its Visa cardholders.

We would like to clarify that this is not due to system hacking. No system of the Bank has been compromised. This is due to online card fraud. Read more.

Local Holidays

Please be advised of the following local holidays and the UCPB branches that will be closed:

Friday, September 20, 2019 – Naga branch (Annual Celebration of the our Lady of Peñafrancia Festivities – Proclamation No. 654)
Friday, September 20, 2019 – Iligan branch (Feast of their Patron Saint, St. Michael the Archangel – Resolution No. 05-849)
Tuesday, September 24, 2019 – Calamba branch (Birth Anniversary of Jose Yulo, Sr. – Republic Act No.7851)

Our ATMs and electronic banking facilities are available even during holidays. Thank you. Read more.

Attention: All UCPB Checking Accountholders

Please be advised that beginning October 2019, UCPB checking accountholders will only receive monthly Statements of Account via email.

Your September 2019 and succeeding statements of account will be sent via email in PDF format (eStatement) within five (5) days after month-end and will contain the scanned images of your issued checks. The eStatement is password-protected for security and is printable in case you need a hard copy.

Please note that this is a FREE service. Make sure that your email address with the Bank is updated.

For complete information on the UCPB eStatement Service, please visit https://www.ucpb.com/ucpbgoespaperless/

For questions or inquiries, please contact your UCPB branch, or the Customer Relations Center at (02) 811-9111 or email crc@ucpb.com.

Read more.

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