UCPB Customer Relations Center (+632) 8811-9111   |   crc@ucpb.com   |  

Attention: All UCPB Visa Cardholders

For your added protection, we have implemented additional verification on online purchases using UCPB Visa Card.

Your card will only be accepted in Verified by Visa sites (identified by the Verified by Visa logo ) and selected online merchants.

Please update your mobile number with the Bank so you may receive the One Time Password which may be required for your online purchases.

For further questions or clarifications, you may get in touch with our Customer Relations Center at (02) 8811-9111 or crc@ucpb.com.

For more information about Verified by Visa , please click here: https://www.ucpb.com/verifiedbyvisa/faq.html

Thank you.

Date published: November 4, 2019


Attention: All UCPB Visa Cardholders

In light of the recent reports on unauthorized transactions using Visa Debit cards, we have implemented additional rules and validations on online purchases. You may not be able to use your Visa card in some of the online merchants.

For questions or concerns, you may call or email our Customer Relations Center at (02)88119111 / crc@ucpb.com or your maintaining branch.

Please also visit our website at https://www.ucpb.com/protect for more card security tips.

Thank you.

Date published: September 23, 2019
Updated: October 10, 2019

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Customer Advisories

UCPB Banking Operations in view of Taal Volcano Eruption

As of January 17, 2020, 11:00am

Due to the ongoing threat posed by the Taal volcano unrest, UCPB Lemery branch will remain temporarily closed while UCPB Tanauan and UCPB Sto. Tomas, Batangas branches will operate until 12:00 noon only.

Clients in these affected areas may continue to use UCPB ATMs, Connect and UCPB Mobile App.

For inquiries and assistance, please call or email our Customer Relations Center at 8811-9111 or crc@ucpb.com.

Thank you for bearing with us as we ensure the safety of everyone. Read more.

UCPB Banking Operations in view of Taal Volcano Eruption

As of January 16, 2020, 9:26am

Due to the ongoing threat posed by the Taal volcano unrest, UCPB Lemery branch will remain temporarily closed while UCPB Tanauan and UCPB Sto. Tomas, Batangas branches will operate until 12:00 noon only.

Clients in these affected areas may continue to use UCPB ATMs, Connect and UCPB Mobile App.

For inquiries and assistance, please call or email our Customer Relations Center at 8811-9111 or crc@ucpb.com.

Thank you for bearing with us as we ensure the safety of everyone. Read more.

InstaPay Downtime Advisory: January 16, 2020 (12:00mn – 12:30am)

Please be advised that InstaPay Transactions (sending and receiving) through UCPB Connect and the UCPB Mobile App will not be available from 12:00MN until 12:30AM of January 16, 2020 (Thursday), as advised by BancNet.

Please schedule your inter-bank transfers accordingly.

For other concerns or inquiries please call UCPB Customer Relations Center at (+632) 8811-9111 or email crc@ucpb.com.

Thank you. Read more.

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