UCPB Customer Relations Center (+632) 8811-9111   |   crc@ucpb.com   |  

Customer Service Advisory

You may have received loan offers via text message from individuals claiming to be from UCPB.

Please be advised that these text messages did not come from UCPB. Official communication from the Bank through text message will indicate UCPB as the sender name.

The Bank values your privacy and will not share your contact details without your consent. We strongly recommend for you to remain vigilant and refrain from giving out your personal information by phone/email or posting it in social media as this may easily be accessed by enterprising individuals who misrepresent companies for their own benefit.

If you receive similar text messages, please report it immediately to the UCPB Customer Relations Center at crc@ucpb.com.

Date published: July 10, 2019

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For more information, please contact
UCPB Trust Banking Group:
(02) 8811-9520, 8811-9515, or 8811-9541
trust@ucpb.com

Customer Advisories

System Maintenance Schedule: UCPB Mobile Banking App

Please be advised that UCPB Mobile Banking App will not be available from 7:00PM to 8:00PM tonight, December 11, 2019 (Wednesday).

In the meantime, you may transact online through UCPB Connect or our ATMs.

We apologize for the inconvenience this may cause. We are doing this to ensure consistent and improved service delivery to you.

Thank you. Read more.

Local Holidays

Please be advised of the following local holidays and the UCPB branches that will be closed:

Tuesday, December 10, 2019 – Meycauayan branch (Araw ng Lungsod ng Meycauayan – Proclamation No. 856)
Wednesday, December 11, 2019 – Angeles, Clark field, and San Fernando branches (Pampanga Day – Proclamation No. 2226)
Wednesday, December 18, 2019 – Iznart, Jaro, and Mabini branches (Graciano Lopez-Jaena Day – Republic Act No. 9070)

Our ATMs and electronic banking facilities are available even during holidays. Thank you. Read more.

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