UCPB Customer Relations Center (+632) 811-9111   |   crc@ucpb.com   |  

Customer Advisories

System Maintenance Schedule: December 16, 2017 Edit Entry

Please be advised that the following electronic banking channels will be unavailable on Saturday, December 16, 2017, from 12 midnight until 2 am:
UCPB ATMs (UCPB cardholders will also not be able to transact in other banks’ ATMs)
UCPB Connect, CM.Biz, Mobile Phone Banking Service
Point-of-Sale Terminals
e-Commerce transactions (internet purchases via VISA and BancNet)
Kindly schedule your electronic banking transactions before or after the scheduled service interruption. We apologize for the inconvenience that you will experience during this time. We are doing these to ensure consistent and improved service delivery for you. Thank you. Read More.

ADVISORY: Local Holidays Edit Entry

Please be advised of the following local holidays and the UCPB branches that will be closed:

Monday, December 18, 2017 - Iznart, Jaro, and Mabini branches (Birth Anniversary of Graciano Lopez-Jaena - Republic Act No. 9070)
Monday, December 18, 2017 - Tacloban branch (Anniversary of Conversion of Tacloban into a Highly Urbanized City - Malacañang Proclamation No. 371)
Tuesday, December 19, 2017 - Alabang, Madrigal, and Muntinlupa branches (Centennial Year of Muntinlupa as an Independent Local Government Unit - Malacañang Proclamation No. 327)
Tuesday, December 19, 2017 - Cotabato, Iligan, and Kidapawan branches (Shariff Kabunsuan Day - Batas Pampook Blg. 14)

Our ATMs and electronic banking facilities are available even during holidays. Thank you.

Read More.

ATTENTION: All UCPB Accountholders Edit Entry

Please be advised that all UCPB ATMs, electronic banking channels (UCPB Connect, Mobile Phone Banking, POS transactions, My1Time, CM.Biz), and e-commerce transactions (internet purchases via Visa and BancNet) will not be available due to system maintenance on the following schedules:
Wednesday, December 6, 2017, from midnight until 2:00 am
Thursday, December 7, 2017, from midnight until 2:00 am
During these times, UCPB Accountholders will not be able to transact in other banks’ ATMs. Please schedule your banking transactions accordingly. We apologize for any inconvenience that you may experience during this time. Thank you. Read More.

ADVISORY Edit Entry

In observance of Bonifacio Day, all UCPB branches will be closed on Thursday, November 30, 2017. UCPB’s electronic banking facilities including UCPB ATMs, UCPB Connect, the Bank’s online banking channel, and UCPB Mobile Banking will remain available for balance inquiries, fund transfers and bills payment transactions. Regular banking transactions will resume on Friday, December 1, 2017. Read More.

Customer Advisory Edit Entry

November 20, 2017, Update as of 12:45PM Please be informed that all our branches are all back online and ready to process your over-the-counter banking transactions. Thank you for your patience and understanding. Read More.

System Maintenance Schedule: October 22, 2017 Edit Entry

Please be advised that the following electronic banking channels will be unavailable on Sunday, October 22, 2017, from 12 midnight until 6 am: UCPB ATMs (UCPB cardholders will also not be able to transact in other banks’ ATMs) UCPB Connect UCPB CM.Biz UCPB Mobile Phone Banking Service Point-of-Sale Terminals e-Commerce transactions (internet purchases via VISA and BancNet) Kindly schedule your electronic banking transactions before or after the scheduled service interruption. We apologize for the inconvenience that you will experience during this time. We are doing these to ensure consistent and improved service delivery for you. Thank you. Date published: October 18, 2017 Read More.

Attention: E-banking Users Edit Entry

Please be advised that the following electronic banking channels will be unavailable on Sunday, October 8, 2017, from 12 midnight until 6 am: UCPB ATMs (UCPB cardholders will also not be able to transact in other banks’ ATMs) UCPB Connect UCPB CM.Biz UCPB Mobile Phone Banking Service Point-of-Sale Terminals e-Commerce transactions (internet purchases via VISA and BancNet) Kindly schedule your electronic banking transactions before or after the scheduled service interruption. We apologize for the inconvenience that you will experience during this time. We are doing these to ensure consistent and improved service delivery for you. Thank you. Read More.

Attention: All UCPB Accountholders Edit Entry

September 30, 2017, 3:00pm Please be informed that our system downtime has been resolved and you may now make your banking transactions using all our electronic banking facilities including ATMs, online banking, mobile banking and telebanking channels. Thank you. Read More.

ADVISORY Edit Entry

10:30 am Update Our Lucena Centro, Lucena Guinto, San Pablo, Sto. Tomas, and Tanauan branches will be open until 12 noon only. Due to inclement weather, UCPB branches in Metro Manila are closed today, Tuesday, September 12, 2017. Our ATMs, internet banking, and mobile banking facilities are online. Thank you. Read More.

ATTENTION: All UCPB Accountholders Edit Entry

Please be advised that we will perform system maintenance for four hours on Sunday, August 20, 2017 from midnight until 4:00am. During this time:
UCPB Cardholders will not be able to transact in UCPB ATMs and other banks’ ATMs.
UCPB Cardholders will not be able to use Point-of-Sale (POS) terminals, or use their cards for online purchases.
UCPB Accountholders will not be able to use our electronic channels (UCPB Connect, Mobile Phone Banking, Telebanking, CM.Biz).
Please schedule your electronic banking transactions accordingly. We apologize for any inconvenience that you may experience during this time. Thank you. Read More.

Attention: All UCPB Accountholders Edit Entry

Please be advised that UCPB has implemented 1-day check clearing effective August 7, 2017. With this, check deposits will be made available for withdrawal not later than 3:00 pm of the following banking day. This was made possible with UCPB’s full implementation of its Check image Clearing System (CICS), an electronic payment system mandated by the Bangko Sentral ng Pilipinas and the Philippine Clearing House Corp. (PCHC). Thank you. Read More.

Attention: All UCPB Accountholders Edit Entry

Please be advised that the following facilities will be unavailable for four hours on Thursday, August 3, 2017, from 12 midnight until 4 am: POS transactions Online transactions eGov During these times, UCPB Accountholders will not be able to transact in other banks’ ATMs. Please schedule your banking transactions accordingly. For your banking needs, please access any of our electronic banking channels (UCPB Connect, Mobile Banking, and CM.Biz). We apologize for the inconvenience that you will experience during this time. Thank you. Date published: August 2, 2017 Read More.

Attention : All UCPB non-EMV cardholders Edit Entry

As announced, we have deactivated non-EMV cards on August 1, 2017. Please visit your maintaining branch to pick-up and activate your UCPB EMV Card or go to the nearest UCPB branch to arrange for the pick-up of your card. In the meantime, if you need to withdraw cash from your account, you may do so via over-the-counter at any of our branches, free of charge. Read More.

Attention: ATM Accountholders Edit Entry

July 26, 2017 As of 4:30PM Please be advised that BancNet is currently experiencing network issues. Thus, you will temporarily be unable to use your UCPB ATM card to make purchases online or through POS. For now, please transact using ATMs, Connect and through the mobile app. We apologize for the inconvenience and we will keep you updated. Thank you. Read More.

Attention: All UCPB EMV Cardholders Edit Entry

UCPB_EMV_Advisory_Featured
You may be unable to withdraw in some of the ATM terminals of other banks using your EMV-enabled ATM cards. Kindly transact in the meantime at UCPB ATMs or try other banks’ ATMs. You may also use your UCPB VISA Debit/EMV Card directly at point-of-sale terminals of various merchants for easier and cashless transactions, free of charge. We apologize for the inconvenience this may have caused you. Read More.

Attention: ATM users Edit Entry

Please be advised that we will perform system maintenance in all UCPB ATMs on Sunday, July 23, 2017 from midnight until 1:00am. We apologize for any inconvenience that you may experience during this time. Thank you. Read More.

ATTENTION: All UCPB ATM Cardholders Edit Entry

Please be advised that the schedule for deactivation of old, non-EMV UCPB ATM cards has been extended to August 1, 2017. This is to give you more time to claim your new EMV cards at UCPB branches. For your protection and to avoid any inconvenience, we encourage you to visit your UCPB maintaining branch to claim your EMV card as soon as possible. Thank you. Read More.

ADVISORY Edit Entry

In observance of Eid al-Fitr, all UCPB branches will be closed on Monday, June 26, 2017. UCPB ATMs, Connect, Mobile Phone Banking and Telebanking facilities shall remain available for balance inquiry, fund transfer and bills payment transactions. Regular banking operations will resume on Tuesday, June 27, 2017. Read More.

ATTENTION: All UCPB Accountholders Edit Entry

Please be advised that all UCPB ATMs, electronic banking channels (UCPB Connect, Mobile Phone Banking, POS transactions, My1Time, CM.Biz), and e-commerce transactions (internet purchases via Visa and BancNet) will not be available on Sunday, June 18, 2017 from midnight until 2:00 am due to a scheduled system maintenance. During this time, UCPB Accountholders will not be able to transact in other banks’ ATMs. Please schedule your electronic banking transactions accordingly. We apologize for any inconvenience that you may experience during this time. Thank you. Read More.

Attention: E-banking Users Edit Entry

Please be advised that the following electronic banking channels will be unavailable for one hour on Sunday, June 4, 2017, from 12midnight until 1am:

  • UCPB ATMs (UCPB cardholders will not be able to transact in other banks’ ATMs either)
  • UCPB Connect
  • UCPB Mobile Phone Banking Service
  • UCPB CM.Biz
  • Point-of-Sale Terminals
  • Read More.

    ATTENTION: All UCPB Accountholders Edit Entry

    Please be advised that all UCPB ATMs and electronic banking channels (UCPB Connect, Mobile Phone Banking, POS transactions, My1Time, CM.Biz) will not be available on Saturday, May 6, 2017 from midnight until 1:00 am due to a scheduled system maintenance. During this time, UCPB Accountholders will not be able to transact in other banks’ ATMs. Please schedule your electronic banking transactions accordingly. We apologize for any inconvenience that you may experience during this time. Thank you. Read More.

    Attention: ATM users Edit Entry

    Please be advised that we will perform system maintenance in all UCPB ATMs on Sunday, April 23, 2017 from midnight until 1:30am. During this time: UCPB Cardholders will only be able to transact in UCPB ATMs Other banks’ cardholders will not be able to transact in UCPB ATMs. UCPB Cardholders will not be able to use Point-of-Sale (POS) terminals. Please schedule your electronic banking transactions accordingly, or use your UCPB Connect or Mobile Phone Banking App for balance inquiries, bills payments, fund transfers and load purchase during this time. We apologize for any inconvenience that you may experience during this time. Thank you. Read More.

    Attention: E-banking Users Edit Entry

    Please be advised of the following maintenance schedules this weekend: Sunday, April 2, 2017 from 12:01 A.M. until 1:00 A.M: ATM transactions using UCPB and other banks’ ATMs, Point-of-Sale (POS) Transactions and eGov will be unavailable. Sunday, April 2, 2017 from 12:01 A.M. until 1:30 A.M: UCPB Connect, CM.Biz, My1Time, Mobile Phone Banking and the UCPB website will not be available. Kindly schedule your electronic banking transactions before or after the scheduled service interruptions. We apologize for the inconvenience that you will experience during this time. We are doing these to ensure consistent and improved service delivery for you. Thank you. Read More.

    ATTENTION: All UCPB ATM Cardholders Edit Entry

    Update: March 22, 2017, 8:35PM Good evening. We are back online. You may now transact using ATMs and POS Terminals. Thank you for your patience. Customer Advisory March 22, 2017, 6:59PM Please be advised that ATM and VISA transactions are temporarily unavailable. We apologize for the inconvenience this may cause you. Rest assured, we are already working to resolve this matter. Thank you. Date published: March 22, 2017 Read More.

    Attention: All UCPB Visa Debit cardholders Edit Entry

    This is regarding the rejection of UCPB Visa Debit Cards at Point-of-Sale (POS) terminals last Sunday, March 12, 2017. The error was caused by a connection issue between UCPB and VISA. This has been rectified on Monday, March 13, 2017. Rest assured that all your valid UCPB Visa Debit card transactions at POS terminals are now successfully processed. We apologize for any inconvenience this may have caused you. Thank you. Read More.

    Attention: UCPB Surigao Clients Edit Entry

    Please be informed that our UCPB Surigao Branch is operational today. While the branch ATM is offline, clients can do over-the-counter transactions free of charge. Kindly bring 2 IDs. The ATM machine in the SURNECO Office is currently online and available to serve you. Date published: February 13, 2017 Read More.

    Attention: E-banking Users Edit Entry

    Please be advised that the following electronic banking channels will be unavailable for one hour on Friday, February 10, 2017, from 12midnight until 1am: UCPB ATMs (UCPB cardholders will not be able to transact in other banks’ ATMs either) UCPB Connect UCPB Mobile Phone Banking Service UCPB CM.Biz Kindly schedule your electronic banking transactions before or after the scheduled service interruption. We apologize for the inconvenience that you will experience during this time. We are doing these to ensure consistent and improved service delivery for you. Thank you. Read More.

    Attention: ATM users Edit Entry

    Please be advised that all inter-bank ATM transactions through BancNet will not be available on February 3, 2017 (Friday), from midnight to 1:00am due to a scheduled system maintenance activity. ATM transactions of UCPB ATM cardholders through UCPB ATM terminals will remain to be available at this time. Click here to access the list of UCPB ATM sites. Thank you. Read More.

    Reminders on Issuing Checks Edit Entry

    BSP_CICS
    Checks will clear faster this year as the Philippine Clearing House Corp. (PCHC) will start implementing the Check Image Clearing System, which allows for the electronic clearing of checks. Read More.

    UCPB EMV Upgrade Frequently Asked Questions (FAQs) Edit Entry

    UCPB_Visa_Debit_EMV_Featured
    Click here for the EMV FAQs issued by the Bangko Sentral ng PilipinasClick here to know if your branch is already releasing UCPB Visa Debit/EMV Cards What is EMV? EMV, which stands for Europay, MasterCard and Visa, is a global standard for credit, debit and prepaid payment cards based on chip card technology. EMV chip-based payment cards, also known as smart cards, contain an embedded microprocessor, a type of small computer. The microprocessor chip contains the information needed to use the card for payment, and is protected by various security features. Chip cards are a more secure alternative to traditional magstripe payment cards. What are the benefits of EMV cards over the magstripe cards? With the EMV chip, card transactions […] Read More.

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    Recent Articles

    Attention: UCPB Mobile Phone Banking Users

    December 18, 2017, 10:00AM

    The UCPB Mobile Phone Banking app is currently undergoing system maintenance. Please use the UCPB Connect Internet Banking facility for your online banking transactions. Click here.

    We apologize for the inconvenience this may cause you.

    Thank you. Read More.

    System Maintenance Schedule: December 16, 2017

    Please be advised that the following electronic banking channels will be unavailable on Saturday, December 16, 2017, from 12 midnight until 2 am:

    UCPB ATMs (UCPB cardholders will also not be able to transact in other banks’ ATMs)
    UCPB Connect, CM.Biz, Mobile Phone Banking Service
    Point-of-Sale Terminals
    e-Commerce transactions (internet purchases via VISA and BancNet)

    Kindly schedule your electronic banking transactions before or after the scheduled service interruption.

    We apologize for the inconvenience that you will experience during this time.

    We are doing these to ensure consistent and improved service delivery for you. Thank you. Read More.

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