UCPB Customer Relations Center (+632) 811-9111   |   crc@ucpb.com   |  

Customer Advisories

Customer Service Advisory Edit Entry

Posted April 27, 2018, 3:00 PM Due to a technical problem in connecting to the SWIFT network, all incoming and outward remittances for both foreign and local transactions cannot be processed at this time. We are already working to resolve the problem. We will provide another update in an hour. We apologize for the inconvenience this may cause you. If you have any questions or concerns, please get in touch with our Customer Relations Center at 811-9111 or email crc@ucpb.com. Thank you. Read More.

One Time Password (OTP) Edit Entry

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Effective April 3, 2018, UCPB cardholders will need a One-Time Password (OTP) when shopping online from Verified by Visa merchants*. *merchants may opt not to require the OTP Your OTP will be sent to your mobile phone, so make sure you update your mobile phone number with UCPB. Read More.

ERRATUM Edit Entry

In our eStatement advisory regarding Updates on Current Accounts, we wrote: “Checkbook fee for UCPB Regular Checks, Multi-One and Perks has been adjusted effective January 15, 2018, as follows: Personal Checks (50 pcs. per checkbook) from Php175 to Php200 and Commercial Checks (100 pcs. per checkbook) from Php350 to Php500.” The updated fee for Personal Checks (50 pcs. per checkbook) should have been Php250 instead of Php200. We apologize for the confusion this may have caused. Read More.

System Maintenance Schedule: March 10, 2018 (11pm-12mn) Edit Entry

Please be advised that the following electronic banking channels will not be available on March 10, 2018 (Saturday) from 11:00 PM to 12:00 MN: UCPB Connect ATMs (UCPB cardholders will also not be able to transact in other banks’ ATMs) Mobile Phone Banking Point-of-Sale (POS) Terminals e-Commerce transactions (online purchases via VISA and Bancnet) CM.Biz My 1Time Payment Kindly schedule your transactions before or after the scheduled maintenance. We apologize for the inconvenience this may cause. We are doing this to ensure consistent and improved service delivery for you. Thank you. Read More.

Attention: Clients with March 1 Check Deposits Edit Entry

Please be advised that due to a system slowdown encountered yesterday, some of the check deposits on March 1, 2018 will be reflected as part of available balance on Monday, March 5, 2018. If your check deposit was affected and you need to use said funds today for your transactions please visit any of our branches. We apologize for the inconvenience this may cause you. For questions or clarifications, you may contact our Customer Relations Center at 811-9111 or crc@ucpb.com. Thank you. Date published: March 2, 2018 Read More.

System Maintenance Schedule: March 4, 2018 (12am-3am, 11pm-12mn) Edit Entry

Please be advised that the following electronic banking channels will not be available on March 4, 2018 (Sunday) from 12:00 AM to 3:00 AM and 11:00 PM to 12:00 MN: UCPB Connect ATMs (UCPB cardholders will also not be able to transact in other banks’ ATMs) Mobile Phone Banking Point-of-Sale (POS) Terminals e-Commerce transactions (online purchases via VISA and Bancnet) CM.Biz My 1Time Payment Kindly schedule your transactions before or after the scheduled maintenance. We apologize for the inconvenience this may cause. We are doing this to ensure consistent and improved service delivery for you. Thank you. Read More.

System Maintenance Schedule: Feb. 24 & 25, 2018 (12mn-4am) Edit Entry

Please be advised that the following electronic banking channels will not be available on February 24, 2018 (Saturday) and February 25, 2018 (Sunday) from 12:00 AM to 4:00 AM: UCPB Connect ATMs Mobile Phone Banking Point-of-Sale (POS) Terminals e-Commerce transactions (online purchases via VISA and Bancnet) CM.Biz My 1Time Payment Telebanking Please take note that UCPB Accountholders will not be able to transact using other banks’ ATM. Kindly schedule your transactions before or after the scheduled maintenance. We apologize for the inconvenience this may cause. We are doing this to ensure consistent and improved service delivery for you. Thank you. Read More.

System Maintenance Schedule: Feb. 11, 2018 (12mn-4am) Edit Entry

Please be advised that the following electronic banking channels will be unavailable on February 11, 2018 (Sunday) from 12:00 midnight to 4:00 AM: UCPB Connect ATMs (UCPB cardholders will also not be able to transact in other banks’ ATMs) Mobile Phone Banking Point-of-Sale (POS) Terminals e-Commerce transactions (online purchases via VISA and Bancnet) CM.Biz Telebanking My 1Time Payment We apologize for the inconvenience this may cause. We are doing this to ensure consistent and improved service delivery for you. Thank you. Read More.

Attention: All UCPB Visa Debit Cardholders Edit Entry

For your added security, we will implement the use of One-Time Password (OTP) for your online purchases. Kindly ensure that you update your mobile number and email address with your maintaining branch. While the OTP is not yet in place, we have reduced the transaction limit for online purchases to Php5,000 per day effective February 5, 2018. If you wish to have a higher limit, please visit your UCPB maintaining branch. Thank you. Read More.

Attention: SSS Members and Employers (Update) Edit Entry

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Please be advised that acceptance of payments for SSS monthly contributions and loan payments through UCPB is temporarily discontinued until further notice as we enhance our system for the implementation of the SSS Electronic Collection System (e-CS). In the meantime, please pay through SSS branches with tellering services and Bayad Centers. We shall provide a separate advisory once we resume acceptance of payments. Read More.

System Maintenance Schedule: Jan. 28, 2018 (12mn-2am) Edit Entry

Please be advised that the following electronic banking channels will be unavailable on Sunday, January 28, 2018, from 12:00 midnight to 2:00 am: UCPB Connect ATMs (UCPB cardholders will also not be able to transact in other banks’ ATMs) Mobile Phone Banking Point-of-Sale (POS) Terminals e-Commerce transactions (online purchases via VISA and Bancnet) CM.Biz My 1Time Payment We apologize for the inconvenience that you will experience during this time. We are doing these to ensure consistent and improved service delivery for you. Thank you. Read More.

Emergency System Maintenance: January 15, 2018 Edit Entry

Please be advised that the following electronic banking channels will be unavailable on Monday, January 15, 2018, from 11p.m. to 12 midnight:
UCPB ATMs (UCPB cardholders will also not be able to transact in other banks’ ATMs)
Point-of-Sale Terminals
e-Commerce transactions (internet purchases via VISA and BancNet)
The rest of our e-channel facilities (UCPB Connect, CM.biz, My1Time, and Mobile Phone Banking) will not be affected by said maintenance activity. We apologize for the inconvenience that you will experience during this time. We are doing these to ensure consistent and improved service delivery for you. Thank you. Read More.

Updated Checkbook Fee Edit Entry

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Please be advised on the updated checkbook fee as a result of the increase in the Documentary Stamp Tax (DST) on all Bank Checks and Drafts as provided in R.A. 10963 or the Tax Reform for Acceleration and Inclusion (TRAIN) Act. Read More.

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