UCPB Customer Relations Center (+632) 8811-9111   |   crc@ucpb.com   |  

Customer Advisories

BSP and PDIC Circulars

Bounced Emails Edit Entry

We have received reports of bounced emails using the Yahoo email address. We have been advised by our support service provider that this is most probably due to Yahoo’s tightened security controls. To address this, kindly use an alternative email address in the meantime (Google, MS Outlook, etc). Thank you. Read More.

Face mask requirement in bank premises Edit Entry

Your safety is important to us. Please be advised that all clients and branch personnel will be required to wear a face mask before entering bank premises. This policy will take effect starting Tuesday, March 24, 2020. Thank you for your cooperation and understanding. Read More.

System Maintenance: May 30, 2020 (12:01 am – 2:00 am) Edit Entry

Please be advised that the following channels will be unavailable on May 30, 2020 (Saturday), from 12:01 am to 2:00 am due to a system maintenance activity:
Interbank ATM Transactions
Point-of-Sale Transactions (POS)
Online purchases via VISA and BancNet
Meanwhile, CheckWriter.biz, PDC.biz and CCA.biz remain available. We apologize for any inconvenience this may cause. Kindly schedule your transactions accordingly. Thank you. Read More.

Local Holidays Edit Entry

Please be advised of the following local holidays and the UCPB branches that will be closed:
Thursday, May 28, 2020 - Paniqui, and Tarlac branches (Araw ng Lalawigan ng Tarlac - Proclamation No. 109)
Our ATMs and electronic banking facilities are available even during holidays. Thank you. Read More.

Attention: UCPB Leasing Clients Edit Entry

In compliance with the Bayanihan to Heal as One Act, please be advised that all borrowers are provided a 30-day grace period for all financial lease and loan payments that fall due during the Enhanced Community Quarantine (ECQ), Modified Enhanced Community Quarantine(MECQ), and General Community Quarantine(GCQ) from March 17, 2020 to May 31, 2020. In case the new due date also falls within the ECQ, MECQ, and GCQ period, borrowers are provided an additional 30-day grace period. Read More.

Attention: UCPB Corporate Clients Edit Entry

In compliance with the Bayanihan to Heal as One Act, please be advised that all borrowers are provided a 30-day grace period for all corporate loan and trust receipt payments that fall due during the Enhanced Community Quarantine (ECQ) from March 17, 2020 to May 15, 2020. In case the new due date also falls within the ECQ period, borrowers are provided an additional 30-day grace period. Read More.

UCPB Head Office and Branch Operations During the Enhanced Quarantine Period Edit Entry

In light of the enhanced quarantine of Luzon and other areas, please be advised that UCPB Head Office in Makati City and other select branches are open to serve clients from 9:00 am to 2:00 pm. Please click here for the list of branches. Still, we highly encourage all our clients to stay home and use our online banking facilities via UCPB Connect and UCPB Mobile Banking App to monitor their account, pay bills, transfer funds, and buy phone load. UCPB ATMs nationwide and Cash Deposit Machines in select NCR branches are also available. The overall safety and protection of everyone is of paramount importance to us. Rest assured that we will continue to work with our clients within the guidelines of health and safety during this challenging time for our country and for the world. Read More.

Attention: UCPB UITF Accountholders Edit Entry

Amendment to the Unit Investment Trust Funds (UITFs) Basis of Trust Fee Computation In compliance with the directive of Bangko Sentral ng Pilipinas, please be advised that effective April 14, 2020, the basis of Trust Fee computation for UCPB’s UITF products will be amended from Gross Asset Value to Net Asset Value. If you have queries or concerns, please visit or call your maintaining branch. You may also call Trust Banking Group at (02) 8811-9520, (02) 8811-9522 or send an email to trust@ucpb.com. For your information and guidance. Thank you. Read More.

Attention: Pag-IBIG Members and Employers Edit Entry

Effective February 24, 2020 (Monday), the following Pag-IBIG payments are now accepted at any UCPB branch nationwide:
Member Savings
Modified Pag-IBIG II
Housing Loan Amortizations
Employer Remittance via Electronic Submission of Remittance Schedule (eSRS)
Read More.

System Maintenance Schedule: March 15, 2020 (12:01 am – 1:30 am) Edit Entry

Please be advised that UCPB Mobile Banking App will be unavailable on March 15, 2020 (Sunday), from 12:01 am to 1:30 am due to a system maintenance activity. In the meantime, you may transact online through UCPB Connect or our ATMs. UCPB accountholders may continue to use CM.biz, CheckWriter.biz, PDC.biz, CCA.biz, and U-Remit, and perform online purchases and Point-of-Sale transactions. We apologize for the inconvenience this may cause. We are doing this to ensure consistent and improved service delivery to you. Thank you. Read More.

System Maintenance: March 7 and 8, 2020 (11:30 pm – 2:00 am) Edit Entry

Please be advised that the following channels will be unavailable from March 7, 2020 (Saturday) 11:30 pm to March 8, 2020 (Sunday) 2:00 am due to a system maintenance activity:
Interbank ATM Transactions
Point-of-Sale Transactions (POS)
Online purchases via VISA and BancNet
InstaPay via UCPB Connect and Mobile Banking
CCA.Biz
Checkwriter.Biz
PDC.Biz
U-Remit
Kindly do your transactions before or after the system maintenance schedule. We apologize for the inconvenience this may cause. We are doing this to ensure consistent and improved service delivery to you. Thank you. Read More.

System Maintenance Schedule: March 5, 2020 (12:01 am-12:30 am) Edit Entry

Please be advised that the following channels will be unavailable on March 5, 2020 (Thursday), from 12:01 am to 12:30 am due to a system maintenance activity:
Point-of-Sale (POS) transactions via VISA
Internet purchases via VISA
International Withdrawal transaction
UCPB accountholders may continue to use ATMs, UCPB Connect, Mobile Banking, CM.biz, CheckWriter.biz, PDC.biz and CCA.biz, and perform Point-of-Sale transactions via BancNet. We apologize for the inconvenience this may cause. We are doing this to ensure consistent and improved service delivery to you. Thank you. Read More.

BancNet System Maintenance: February 24 and 25, 2020 (9:00 pm-6:00 am) Edit Entry

Please be advised that the following channels will be unavailable from 9:00 pm of February 24, 2020 (Monday) to 6:00 am February 25, 2020 (Tuesday) due to a BancNet maintenance activity:
Interbank ATM Transactions
Transactions using UCPB Point-of-Sale (POS) terminals via BancNet
InstaPay via UCPB Connect and Mobile Banking
eGOV transactions
UCPB accountholders may continue to use UCPB Connect, Mobile Banking, CM.biz, CheckWriter.biz, PDC.biz and CCA.biz, and perform Point-of-Sale transactions and online purchases via VISA. UCPB ATMs will only be available for UCPB Cardholders. We apologize for the inconvenience this may cause. Thank you. Read More.

System Maintenance Schedule: February 21, 2020 (12:01 am – 1:30 am) Edit Entry

Please be advised that UCPB Connect and CM.Biz will not be available on February 21, 2020 (Friday), from 12:01 am to 1:30 am, due to a system maintenance activity. UCPB accountholders may continue to use the ATMs, Mobile Banking, CCA.Biz, CheckWriter.Biz, PDC.Biz, and U-Remit, as well as perform Point-of-Sale transactions and online purchases via VISA and BancNet. We apologize for any inconvenience this may cause. We are doing this to ensure consistent and improved service delivery for your benefit. Thank you. Read More.

BancNet System Maintenance: February 16 and 17, 2020 (9pm-6am) Edit Entry

Please be advised that the following channels will be unavailable from 9:00 pm of February 16, 2020 (Sunday) to 6:00 am February 17, 2020 (Monday) due to a BancNet maintenance activity:
Interbank ATM Transactions
Transactions using UCPB Point-of-Sale (POS) terminals via BancNet
InstaPay via UCPB Connect and Mobile Banking
eGOV transactions
UCPB accountholders may continue to use UCPB Connect, Mobile Banking, CM.biz, CheckWriter.biz, PDC.biz and CCA.biz, and perform Point-of-Sale transactions and online purchases via VISA. UCPB ATMs will only be available for UCPB Cardholders. We apologize for the inconvenience this may cause. We are doing this to ensure consistent and improved service delivery to you. Thank you. Read More.

System Maintenance Schedule: February 15, 2020 (11pm-12mn) Edit Entry

Please be advised that the following channels will be unavailable on February 15, 2020 (Saturday), from 11:00 PM to 12:00 MN due to a system maintenance activity:
CM.Biz
CCA.biz
Checkwriter.biz
PDC.biz
U-Remit
UCPB accountholders may continue to use ATMs, Mobile Banking, and perform e-Commerce (online purchases via VISA and BancNet) and Point-of-Sale (POS) transactions. We apologize for the inconvenience this may cause. We are doing this to ensure consistent and improved service delivery to you. Thank you. Read More.

UCPB Data Privacy Statement Edit Entry

Customer privacy is of utmost importance to us. At UCPB we are committed to safeguard your personal and account information, protect them from data corruption, compromise or loss, ensure information security, and use them only as you would want us to, or as law allows. Click here to view the entire statement. Read More.

System Maintenance Schedule: UCPB Mobile Banking App and UCPB Internet Payment Gateway Edit Entry

Please be advised that UCPB Mobile Banking App and UCPB Internet Payment Gateway will not be available from 7:00PM to 8:45PM tonight, January 29, 2020 (Wednesday), to give way for implementation of certain app enhancements. In the meantime, you may transact online through UCPB Connect or our ATMs. We apologize for the inconvenience this may cause. We are doing this to ensure consistent and improved service delivery to you. Thank you. Read More.

System Maintenance Schedule: January 26, 2020 (12:01-1am) Edit Entry

Please be advised that the following channels will be unavailable on January 26, 2020 (Sunday), from 12:01 to 1:00 AM due to a system maintenance activity:
CM.Biz
CCA.biz
Checkwriter.biz
PDC.biz
U-Remit
UCPB accountholders may continue to use ATMs, and perform e-Commerce (online purchases via VISA and BancNet) and Point-of-Sale (POS) transactions. We apologize for the inconvenience this may cause. We are doing this to ensure consistent and improved service delivery to you. Thank you. Read More.

Attention: PESONet users Edit Entry

Please be advised that all PESONet transactions made after the 3:00 PM cut-off on January 10, 2020 (Friday) until January 13, 2020 (Monday) will be transmitted to the recipient bank upon the resumption of check clearing operations. BSP suspended check clearing today in view of the Taal Volcano eruption and ash fall advisory today. UCPB accountholders may continue to do fund transfers through InstaPay. Thank you. Read More.

Attention: UCPB Tektite Branch Clients Edit Entry

As of January 23, 2020, 10:57am Please be advised that UCPB Tektite Branch personnel has been temporarily asked to evacuate the building premises due to a fire at the 31st floor. The branch is located at the Ground Floor of West Tower, Philippine Stock Exchange Center, Exchange Road, Ortigas Center, Pasig City. In the meantime, please transact in nearby UCPB branches or use UCPB Connect and UCPB Mobile App:
UCPB Hanston Square, G/F Hanston Square Bldg., 17 San Miguel Avenue, Ortigas Center
UCPB Ortigas, Emerald Bldg., 24 F. Ortigas Jr. Avenue, Ortigas Center
UCPB San Miguel-Ortigas Center, San Miguel Properties Center, St. Francis Avenue, Ortigas Center
We apologize for any inconvenience this may cause you as we ensure everyone's safety. Thank you. Read More.

System Maintenance Schedule: January 11, 2020 (10pm-11pm) Edit Entry

Please be advised that UCPB Connect and CM.Biz will not be available on January 11, 2020 (Saturday), 10:00 PM until 11:00 PM due to a system maintenance activity. UCPB accountholders may continue to use ATMs, Mobile Banking, CCA.Biz, CheckWriter.Biz, PDC.Biz, and U-Remit, as well as perform e-Commerce (online purchases via VISA and BancNet) and Point-of-Sale (POS) transactions. We apologize for the inconvenience this may cause. We are doing this to ensure consistent and improved service delivery to you. Thank you. Read More.

Visa System Upgrade: January 14, 2020 (8:00am – 8:30am) Edit Entry

Please be advised that VISA Point-of-Sale (POS), e-Commerce, and cross border ATM transactions will not be available on January 14, 2020 (Tuesday), 8:00 AM to 8:30 AM due to a system upgrade. UCPB cardholders may continue to transact at any UCPB ATMs, and BancNet ATMs and POS terminals. We apologize for the inconvenience this may cause. We are doing this to ensure consistent and improved service delivery to you. Thank you. Read More.

2019
Attention: All UCPB Visa Cardholders
Attention: SSS Members and Employers
System Maintenance Schedule: December 15, 2019 (12:01am-1am)
System Maintenance Schedule: UCPB Mobile Banking App
UCPB Tuguegarao Shortened Banking Hours
Advisory: Typhoon Kammuri (#TisoyPH)
BancNet InstaPay System Update Advisory: December 2 to 3, 2019 (11:45pm – 12:45am)
Advisory on InstaPay transfers from UCPB (Update)
System Maintenance Schedule: Friday, November 22, 2019 (12mn-2am) and Saturday, November 23, 2019 (12mn – 2am)
System Maintenance Schedule: November 16, 2019 (1am-2am)
Advisory: Typhoon Ramon
BancNet System Downtime Advisory: November 16 to 17, 2019 (11:45pm – 12:45am)
Attention: UCPB Auto Warehouse Customers
Shortened Banking Hours: October 31, 2019
UCPB Accepts Payments of Valenzuela City No Contact Apprehension Violations
Implementation of 8-Digit Landline Numbers (NTC Directive)
InstaPay and PESONet Transfers to UCPB
Attention: All UCPB Visa Cardholders
Attention: All UCPB Checking Accountholders
System Maintenance Schedule: October 27, 2019 (12am-2am)
System Maintenance Schedule: October 25-26, 2019 (11am-2am)
UCPB Bajada, Palma Gil, R. Magsaysay, and San Pedro Shortened Banking Hours
Advisory on InstaPay transfers to ING Bank N.V. (August 29, 2019)
System Maintenance Schedule: October 20, 2019 (12am-3am)
System Maintenance Schedule: UCPB Connect and CM.Biz
System Maintenance Schedule: UCPB Connect and CM.Biz
BancNet System Downtime Advisory: August 28, 2019 (12mn-1am)
System Maintenance Schedule: August 24 and 25, 2019 (11pm-3am)
Attention: UCPB Mobile Banking Users (August 23, 2019 2:35pm)
Maynilad Over-the-Counter (OTC) payments
Attention: Board Licensure Passers
UCPB now accepts payments for Sta. Cruz (Laguna) Water District
Advisory on Bank Fees
Customer Service Advisory
BSP’s Warning Against the Improper Handling of Philippine Currency
Attention: All UCPB Connect and Mobile Banking App Users
System Maintenance Schedule: August 16, 2019 (12mn – 1am)
System Maintenance Schedule: August 06 to 07, 2019 (12mn – 2am)
System Maintenance Schedule: UCPB Connect and CM.Biz
BancNet System Downtime Advisory: July 28 and 29, 2019 (11:45pm-4am)
System Maintenance Schedule: July 28, 2019 (12mn-3am)
System Maintenance Schedule: June 8, 2019 (12AM) to June 9, 2019 (11:59PM)
System Maintenance Schedule: June 4, 2019 (12am-1am)
System Maintenance Schedule: May 24, 2019 (10pm – 1am)
System Maintenance Schedule: May 24 and 25, 2019 (12am-2am)
System Maintenance Schedule: May 7, 2019 (6am-7am)
System Maintenance Schedule: May 5, 2019 (12mn-3am)
PESONet Advisory
Update to Peso Unit Investment Trust Funds (UITF) Minimum Participation Amounts
Attention: UCPB My1Time Users
New Transaction Limits for UCPB Connect and Mobile Banking App
UCPB Angeles, Clark Field, Olongapo, and San Fernando Shortened Banking Hours
Holy Week Advisory
BancNet System Advisory: April 16, 2019 (As of 5:22PM)
System Maintenance Schedule: April 02, 2019 (12:01am-12:30am)
Extended Banking Hours and Saturday Banking for BIR Payments
System Maintenance Schedule: March 16, 2019 (12mn-3am)
System Maintenance Schedule: March 8, 2019 (10-11pm)
System Maintenance Schedule: March 9, 2019 (12mn-2am)
Card Replacement Fee Update for UCPB VISA Debit Cards
System Maintenance Schedule: March 3, 2019 (12mn-2am)
System Maintenance Schedule: Feb. 28, 2019 (12-12:30am)
System Maintenance Schedule: Feb. 25, 2019 (12mn to 3am)
System Maintenance Schedule: Feb. 22, 2019 (12mn to 3am)
System Maintenance Schedule: Feb. 20, 2019 (11:55pm) to Feb. 21, 2019 (4am)
System Maintenance Schedule: Feb. 20, 2019 (12mn to 3am)
System Maintenance Schedule: Feb. 17, 2019 (12mn-1am)
System Maintenance Schedule: Feb. 10, 2019 (12mn-2am)
System Maintenance Schedule: February 7, 2019 (12mn-2am)
System Maintenance Schedule: Jan. 26, 2019 (12nn-2pm)
Attention: PDC.biz and CheckWriter.biz Users
Shortened banking hours for Black Nazarene Traslacion
Payments for Professional Regulation Commission (PRC)
2018
System Maintenance Schedule: December 22, 2018 (10:30pm-12:30am)
UCPB Holiday Schedule 2018
Attention: UCPB Mobile Banking Users
UCPB Freedom of Information Manual
System Maintenance Schedule: December 7&8, 2018 (12mn-3am)
Check Payments for Globe and Innove
UCPB La Union Branch Relocation
UCPB adopts the No Gift Policy
Attention: All UCPB Accountholders
Advisory: Typhoon Rosita
UCPB Ready-For-Occupancy (RFO) Properties for Sale
System Maintenance Schedule: October 23, 2018 (12mn-2:30am)
System Maintenance Schedule: October 20 & 21, 2018 (12mn-3am)
Attention: UCPB Visa Debit EMV Cardholders
Attention: eGOV users
System Maintenance Schedule: October 2, 2018
System Maintenance Schedule: September 27, 2018 (12mn-4am)
Attention: Mobile Phone Banking Clients
Attention: Career Event Applicants
Advisory: Typhoon Ompong
Attention: Mobile Phone Banking Clients
Additional One Day Clearing Extension
Tuition Fee Payments for University of San Carlos (Cebu) now accepted
Updated Service Fees for US Dollar Accounts
System Maintenance Schedule: July 26, 2018 (1am to 3am)
Advisory: Tropical Depression Josie
Attention: UCPB Olongapo, Subic Branch clients
System Maintenance Schedule: July 7, 2018 (11pm-12mn)
Correct Date Formats – Check Image Clearing System (CICS)
Claim your UCPB EMV Card from your UCPB Branch on or before June 30, 2018
Attention: UCPB Blue Ridge Branch clients
System Maintenance Schedule: June 23 & 24, 2018 (12mn-3am)
Our new iOS App is now available!
UCPB Marikina Branch Relocation
Load your EasyTrip RFID through UCPB!
Customer Service Advisory
Extended Banking Hours and Saturday Banking for BIR Payments
One Time Password (OTP)
Bangko Sentral ng Pilipinas (BSP) and Philippine Deposit Insurance Corporation (PDIC) Postings
ERRATUM
System Maintenance Schedule: March 10, 2018 (11pm-12mn)
UCPB Telebanking facility extended until March 31, 2018
Attention: Clients with March 1 Check Deposits
System Maintenance Schedule: March 4, 2018 (12am-3am, 11pm-12mn)
System Maintenance Schedule: Feb. 24 & 25, 2018 (12mn-4am)
Update: Change in UCPB Card Limits for Online Purchases effective April 3, 2018
System Maintenance Schedule: Feb. 11, 2018 (12mn-4am)
Attention: All UCPB Visa Debit Cardholders
Attention: SSS Members and Employers (Update)
System Maintenance Schedule: Jan. 28, 2018 (12mn-2am)
Earlier Funds Availability for Check Deposits
UCPB Mobile App for Android
Emergency System Maintenance: January 15, 2018
UCPB Commonwealth Branch Relocation
Updated Checkbook Fee
Changes in Tax Rates on Bank Transactions
UCPB Escolta and P. Paterno Shortened Banking Hours
2017
UCPB Holiday Schedule 2017
MERALCO payments now accepted at UCPB branches!
Advisory: Tropical Storm “Vinta”
Career Opportunities with UCPB
Attention: UCPB Mobile Phone Banking Users
System Maintenance Schedule: December 16, 2017
ATTENTION: All UCPB Accountholders
ADVISORY
Customer Advisory
Branch Schedule Advisory for the 31st ASEAN Summit (November 13-15, 2017)
Get your funds from check deposits faster!
System Maintenance Schedule: October 22, 2017
Banking Schedule – Monday, October 16, 2017
Attention: E-banking Users
Attention: UCPB Internet and Mobile Banking users
Attention: All UCPB Accountholders
Attention: eGOV Users
UCPB Transaction Alert Service
Attention: St. Louis University – Baguio (College) Students
ADVISORY
ATTENTION: All UCPB Accountholders
Attention: All UCPB Accountholders
ADVISORY FROM PDIC: Advisory Against Deposit Insurance Claim Scam
Attention: All UCPB Accountholders
Attention : All UCPB non-EMV cardholders
UCPB HOLDING STATEMENT ON THE PROVIDENT ISSUE
UCPB Shop & Win Promo Winners
Attention: ATM Accountholders
Attention: All UCPB EMV Cardholders
Attention: ATM users
UCPB Calbayog Shortened Banking Hours
ATTENTION: All UCPB ATM Cardholders
ADVISORY
ATTENTION: All UCPB Accountholders
Attention: E-banking Users
Updated Banking Hours
ATTENTION: All UCPB Accountholders
Attention: ATM users
Attention: E-banking Users
eGov System Upgrade for PhilHealth EPRS
ATTENTION: All UCPB ATM Cardholders
UCPB Save & Win Promo Winners
Attention: All UCPB Visa Debit cardholders
Attention: UCPB Surigao Clients
Attention: E-banking Users
Attention: ATM users
UCPB U-PAY U-WIN PROMO WINNERS
Attention: Manila Water Subscribers
Advisory Against Phishing on EMV
UCPB Client Info Update Promo Winners
Use of UCPB Magnetic Stripe (Magstripe) ATM cards
Extension of Demonetization Schedule
Reminders on Issuing Checks
UCPB EMV Upgrade Frequently Asked Questions (FAQs)

Quick Links

Product Name NAVPU YTD Return

As of May 29, 2020, 05:30:00 PM

Click here to use our UITF Yield Calculator

For more information, please contact
UCPB Trust Banking Group:
(02) 8811-9520, 8811-9515, or 8811-9541
trust@ucpb.com

Recent Articles

Bounced Emails

We have received reports of bounced emails using the Yahoo email address.

We have been advised by our support service provider that this is most probably due to Yahoo’s tightened security controls.

To address this, kindly use an alternative email address in the meantime (Google, MS Outlook, etc).

Thank you. Read more.

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