UCPB Customer Relations Center (+632) 811-9111   |   crc@ucpb.com   |  

Customer Advisories

UCPB adopts the No Gift Policy Edit Entry

In the spirit of good governance and the Bank’s personal and proactive service, UCPB adopts the No Gift Policy which mandates all UCPB associates not to solicit or receive, directly or indirectly, any gift from any person or group that is given to them in connection with their official duties. Click here to view the entire policy. Read More.

Local Holidays Edit Entry

Please be advised of the following local holidays and the UCPB branches that will be closed:

Tuesday, November 13, 2018 - Dagupan branch (Birth Anniversary of the late Speaker Eugenio P. Perez - Proclamation No. 6721)
Thursday, November 15, 2018 - Calapan and San Jose branch (68th Founding Anniversary of Mindoro - Proclamation No. 614 and 615)

Our ATMs and electronic banking facilities are available even during holidays. Thank you.

Read More.

Attention: All UCPB Accountholders Edit Entry

Please be advised that UCPB Connect and UCPB CM.Biz are experiencing system slowdown. For your online transactions, please use the UCPB Mobile App and other electronic channels (ATM, POS, and e-commerce transactions via VISA and BancNet). We apologize for the inconvenience this may cause you. Rest assured, we are already working to resolve this as soon as possible. Thank you. Read More.

Advisory: Typhoon Rosita Edit Entry

Please be advised that the following branches are closed today, October 30, 2018 due to inclement weather: UCPB Cauayan UCPB Dagupan UCPB La Union UCPB Santiago UCPB Solano UCPB Tuguegarao The following branches have shortened banking hours today: UCPB Baguio – up to 11:00 AM UCPB Urdaneta – up to 12:00 noon UCPB Vigan – up to 1:00 PM Our ATMs and other electronic banking channels are available. Thank you very much. Read More.

System Maintenance Schedule: October 23, 2018 (12mn-2:30am) Edit Entry

Please be advised that all BancNet services will not be available due to a scheduled system maintenance on October 23, 2018 (Tuesday) from 12:00 AM to 2:30 AM: Interbank ATM transactions including Interbank Fund Transfer (IBFT) and Mobile Reload Point-of-Sale (POS) transactions via BancNet e-Commerce transactions (Internet purchases via BancNet) InstaPay eGov transactions ATM transactions of UCPB ATM Cardholders through UCPB ATM terminals will be available. Thank you. Read More.

System Maintenance Schedule: October 20 & 21, 2018 (12mn-3am) Edit Entry

Please be advised that the following electronic banking channels will not be available on October 20, 2018 (Saturday) and October 21, 2018 (Sunday) from 12:01 AM to 3:00 AM: UCPB Connect ATMs Mobile Phone Banking Point-of-Sale (POS) Terminals e-Commerce transactions (online purchases via VISA and Bancnet) CM.Biz Please take note that UCPB Accountholders will not be able to transact using other banks’ ATM. Kindly schedule your transactions before or after the scheduled maintenance. We apologize for the inconvenience this may cause. We are doing this to ensure consistent and improved service delivery for you. Thank you. Read More.

Attention: eGOV users Edit Entry

Please be advised that the BancNet eGOV will be unavailable on the October 2, 2018 (Tuesday), from 12:01 AM to 1:30AM and 10:00PM to 11:59PM due to a scheduled system upgrade. Transactions will not be processed at this time.

Please schedule your government payments accordingly.

Thank you. Read More.

System Maintenance Schedule: September 27, 2018 (12mn-4am) Edit Entry

Please be advised that the following electronic banking channels will not be available on September 27, 2018 (Thursday) from 12:00 AM to 4:00 AM: UCPB Connect Mobile Phone Banking The rest of our e-channel facilities (CM.biz, My1Time Payment, e-commerce transactions – internet purchase via VISA and BancNet), our ATMs, and our Point-of-Sale (POS) Terminals are available. We apologize for the inconvenience that you will experience during this time. We are doing these to ensure consistent and improved service delivery for you. Thank you. Read More.

Attention: Mobile Phone Banking Clients Edit Entry

Please be advised that the BUY LOAD facility of our Mobile Phone Banking App is temporarily unavailable. We apologize for the inconvenience this may cause you. You may still purchase cellphone load through UCPB ATMs. Rest assured, we are already working to resolve this as soon as possible and we will inform you once the Buy Load facility is available. Thank you. Read More.

Attention: Career Event Applicants Edit Entry

While it is our desire to offer our applicants lasting and fulfilling careers, safety is still our top priority. Thus, the career event for September 15, 2018 is postponed due to inclement weather. For candidates who confirmed attendance, we will reach out to your mobile for the new schedule. For inquiries, you may email recruitment@ucpb.com. Thank you. Read More.

Advisory: Typhoon Ompong Edit Entry

Please be advised that the following branches are closed on Friday, September 14, 2018 due to inclement weather: UCPB Cauayan UCPB Santiago UCPB Solano UCPB Tuguegarao The following branches have shortened banking hours today: UCPB Balagtas – up to 12:00 noon UCPB Cabanatuan – up to 12:00 noon UCPB Dagupan – up to 12:00 noon UCPB Laoag – up to 12:00 noon UCPB Vigan – up to 12:00 noon UCPB Baliuag – up to 1:00 PM UCPB La Union – up to 1:00 PM UCPB Meycauayan – up to 1:00 PM UCPB Paniqui – up to 1:00 PM UCPB San Fernando – up to 1:00 PM UCPB Tarlac – up to 1:00 PM UCPB Angeles – up to 2:00 PM […] Read More.

Attention: Mobile Phone Banking Clients Edit Entry

As of September 11, 2018, 2:20PM. Please be advised that our Mobile Phone Banking apps are temporarily unavailable. We apologize for the inconvenience this may cause you. Rest assured, we are already working to resolve this as soon as possible. We shall provide you with an update on the system availability at 4PM today. Read More.

Additional One Day Clearing Extension Edit Entry

Due to connectivity issues encountered by the Philippine Clearing House Corporation (PCHC), please be informed that August 28 check deposits will be available tomorrow, August 30, 2018 (Thursday) at 10:00 AM. If you have questions or concerns, please contact your UCPB maintaining branch or the Customer Relations Center at 811-9111 or crc@ucpb.com. Thank you. Read More.

System Maintenance Schedule: July 26, 2018 (1am to 3am) Edit Entry

UCPB-System-Unavailability-July26-Featured
Attention: UCPB Connect & CM.biz Users Please be advised that the UCPB Connect and CM.Biz Internet Banking facilities will not be available for two hours on Thursday, July 26, 2018 from 1:00am to 3:00am due to a scheduled service maintenance activity. During this time, you may continue to use the UCPB Mobile Phone Banking facility or transact using your UCPB Debit or eMoney Card through ATMs and POS terminals. Please schedule your electronic banking transactions accordingly. We apologize for any inconvenience that you may experience during this time. Read More.

Customer Service Advisory Edit Entry

Posted April 27, 2018, 3:00 PM Due to a technical problem in connecting to the SWIFT network, all incoming and outward remittances for both foreign and local transactions cannot be processed at this time. We are already working to resolve the problem. We will provide another update in an hour. We apologize for the inconvenience this may cause you. If you have any questions or concerns, please get in touch with our Customer Relations Center at 811-9111 or email crc@ucpb.com. Thank you. Read More.

One Time Password (OTP) Edit Entry

UCPB_OTP_Announcement_Featured
Effective April 3, 2018, UCPB cardholders will need a One-Time Password (OTP) when shopping online from Verified by Visa merchants*. *merchants may opt not to require the OTP Your OTP will be sent to your mobile phone, so make sure you update your mobile phone number with UCPB. Read More.

ERRATUM Edit Entry

In our eStatement advisory regarding Updates on Current Accounts, we wrote: “Checkbook fee for UCPB Regular Checks, Multi-One and Perks has been adjusted effective January 15, 2018, as follows: Personal Checks (50 pcs. per checkbook) from Php175 to Php200 and Commercial Checks (100 pcs. per checkbook) from Php350 to Php500.” The updated fee for Personal Checks (50 pcs. per checkbook) should have been Php250 instead of Php200. We apologize for the confusion this may have caused. Read More.

System Maintenance Schedule: March 10, 2018 (11pm-12mn) Edit Entry

Please be advised that the following electronic banking channels will not be available on March 10, 2018 (Saturday) from 11:00 PM to 12:00 MN: UCPB Connect ATMs (UCPB cardholders will also not be able to transact in other banks’ ATMs) Mobile Phone Banking Point-of-Sale (POS) Terminals e-Commerce transactions (online purchases via VISA and Bancnet) CM.Biz My 1Time Payment Kindly schedule your transactions before or after the scheduled maintenance. We apologize for the inconvenience this may cause. We are doing this to ensure consistent and improved service delivery for you. Thank you. Read More.

Attention: Clients with March 1 Check Deposits Edit Entry

Please be advised that due to a system slowdown encountered yesterday, some of the check deposits on March 1, 2018 will be reflected as part of available balance on Monday, March 5, 2018. If your check deposit was affected and you need to use said funds today for your transactions please visit any of our branches. We apologize for the inconvenience this may cause you. For questions or clarifications, you may contact our Customer Relations Center at 811-9111 or crc@ucpb.com. Thank you. Date published: March 2, 2018 Read More.

System Maintenance Schedule: March 4, 2018 (12am-3am, 11pm-12mn) Edit Entry

Please be advised that the following electronic banking channels will not be available on March 4, 2018 (Sunday) from 12:00 AM to 3:00 AM and 11:00 PM to 12:00 MN: UCPB Connect ATMs (UCPB cardholders will also not be able to transact in other banks’ ATMs) Mobile Phone Banking Point-of-Sale (POS) Terminals e-Commerce transactions (online purchases via VISA and Bancnet) CM.Biz My 1Time Payment Kindly schedule your transactions before or after the scheduled maintenance. We apologize for the inconvenience this may cause. We are doing this to ensure consistent and improved service delivery for you. Thank you. Read More.

System Maintenance Schedule: Feb. 24 & 25, 2018 (12mn-4am) Edit Entry

Please be advised that the following electronic banking channels will not be available on February 24, 2018 (Saturday) and February 25, 2018 (Sunday) from 12:00 AM to 4:00 AM: UCPB Connect ATMs Mobile Phone Banking Point-of-Sale (POS) Terminals e-Commerce transactions (online purchases via VISA and Bancnet) CM.Biz My 1Time Payment Telebanking Please take note that UCPB Accountholders will not be able to transact using other banks’ ATM. Kindly schedule your transactions before or after the scheduled maintenance. We apologize for the inconvenience this may cause. We are doing this to ensure consistent and improved service delivery for you. Thank you. Read More.

System Maintenance Schedule: Feb. 11, 2018 (12mn-4am) Edit Entry

Please be advised that the following electronic banking channels will be unavailable on February 11, 2018 (Sunday) from 12:00 midnight to 4:00 AM: UCPB Connect ATMs (UCPB cardholders will also not be able to transact in other banks’ ATMs) Mobile Phone Banking Point-of-Sale (POS) Terminals e-Commerce transactions (online purchases via VISA and Bancnet) CM.Biz Telebanking My 1Time Payment We apologize for the inconvenience this may cause. We are doing this to ensure consistent and improved service delivery for you. Thank you. Read More.

Attention: All UCPB Visa Debit Cardholders Edit Entry

For your added security, we will implement the use of One-Time Password (OTP) for your online purchases. Kindly ensure that you update your mobile number and email address with your maintaining branch. While the OTP is not yet in place, we have reduced the transaction limit for online purchases to Php5,000 per day effective February 5, 2018. If you wish to have a higher limit, please visit your UCPB maintaining branch. Thank you. Read More.

Attention: SSS Members and Employers (Update) Edit Entry

UCPB_SSS_Payments_Advisory_Featured
Please be advised that acceptance of payments for SSS monthly contributions and loan payments through UCPB is temporarily discontinued until further notice as we enhance our system for the implementation of the SSS Electronic Collection System (e-CS). In the meantime, please pay through SSS branches with tellering services and Bayad Centers. We shall provide a separate advisory once we resume acceptance of payments. Read More.

System Maintenance Schedule: Jan. 28, 2018 (12mn-2am) Edit Entry

Please be advised that the following electronic banking channels will be unavailable on Sunday, January 28, 2018, from 12:00 midnight to 2:00 am: UCPB Connect ATMs (UCPB cardholders will also not be able to transact in other banks’ ATMs) Mobile Phone Banking Point-of-Sale (POS) Terminals e-Commerce transactions (online purchases via VISA and Bancnet) CM.Biz My 1Time Payment We apologize for the inconvenience that you will experience during this time. We are doing these to ensure consistent and improved service delivery for you. Thank you. Read More.

Emergency System Maintenance: January 15, 2018 Edit Entry

Please be advised that the following electronic banking channels will be unavailable on Monday, January 15, 2018, from 11p.m. to 12 midnight:
UCPB ATMs (UCPB cardholders will also not be able to transact in other banks’ ATMs)
Point-of-Sale Terminals
e-Commerce transactions (internet purchases via VISA and BancNet)
The rest of our e-channel facilities (UCPB Connect, CM.biz, My1Time, and Mobile Phone Banking) will not be affected by said maintenance activity. We apologize for the inconvenience that you will experience during this time. We are doing these to ensure consistent and improved service delivery for you. Thank you. Read More.

Updated Checkbook Fee Edit Entry

UCPB_Updated_Checkbook_Fee_Featured
Please be advised on the updated checkbook fee as a result of the increase in the Documentary Stamp Tax (DST) on all Bank Checks and Drafts as provided in R.A. 10963 or the Tax Reform for Acceleration and Inclusion (TRAIN) Act. Read More.

2017

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For more information, please contact
UCPB Trust Banking Group:
(02) 811-9520, 811-9515, or 811-9541
trust@ucpb.com

Recent Articles

UCPB adopts the No Gift Policy

In the spirit of good governance and the Bank’s personal and proactive service, UCPB adopts the No Gift Policy which mandates all UCPB associates not to solicit or receive, directly or indirectly, any gift from any person or group that is given to them in connection with their official duties. Click here to view the entire policy. Read More.

Local Holidays

Please be advised of the following local holidays and the UCPB branches that will be closed:

Tuesday, November 13, 2018 – Dagupan branch (Birth Anniversary of the late Speaker Eugenio P. Perez – Proclamation No. 6721)
Thursday, November 15, 2018 – Calapan and San Jose branch (68th Founding Anniversary of Mindoro – Proclamation No. 614 and 615)

Our ATMs and electronic banking facilities are available even during holidays. Thank you.

Read More.

Attention: All UCPB Accountholders

Please be advised that UCPB Connect and UCPB CM.Biz are experiencing system slowdown. For your online transactions, please use the UCPB Mobile App and other electronic channels (ATM, POS, and e-commerce transactions via VISA and BancNet). We apologize for the inconvenience this may cause you. Rest assured, we are already working to resolve this as soon as possible. Thank you. Read More.

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