UCPB Customer Relations Center (+632) 811-9111   |   crc@ucpb.com   |  

Customer Advisories

BSP and PDIC Circulars

Customer Service Advisory Edit Entry

You may have received loan offers via text message from individuals claiming to be from UCPB. Please be advised that these text messages did not come from UCPB. Official communication from the Bank through text message will indicate UCPB as the sender name. Read More.

Local Holidays Edit Entry

Please be advised of the following local holidays and the UCPB branches that will be closed:
Monday, July 22, 2019 - Tagbilaran branch (Bohol Day - Republic Act No. 7863)
Our ATMs and electronic banking facilities are available even during holidays. Thank you. Read More.

System Maintenance Schedule: June 8, 2019 (12AM) to June 9, 2019 (11:59PM) Edit Entry

Please be advised that BancNet will conduct a system maintenance starting, Saturday, June 8, 2019 from 12:00 AM until 11:59PM Sunday, June 9, 2019. No downtime is expected but the activity may affect system performance. UCPB accountholders may continue to use the UCPB ATM, Internet and Mobile Banking facilities at this time. We apologize for any inconvenience this may cause you. Thank you. Read More.

System Maintenance Schedule: June 4, 2019 (12am-1am) Edit Entry

Please be advised that the following BancNet services will not be available from 12:00 midnight until 1:00 AM on June 4, 2019: UCPB ATM cards transacting through BancNet ATMs Other banks’ ATM card transacting through UCPB ATMs Inter-bank Fund Transfers via InstaPay (sending and receiving) BancNet eGov Payments Transactions using UCPB Point-of-Sale (POS) terminals. UCPB accountholders may continue to use the UCPB ATM, Internet and Mobile Banking facilities at this time. We apologize for the inconvenience this may cause. We are doing this to ensure consistent and improved service delivery to you. Thank you. Read More.

System Maintenance Schedule: May 24, 2019 (10pm – 1am) Edit Entry

Please be advised that the following mobile banking services will be unavailable due to a scheduled system maintenance from 10:00 PM on May 24, 2019 (Friday) until 1:00 AM on May 25, 2019 (Saturday): SMART and SUN Buy Load Transaction Service We apologize for any inconvenience this may cause you. Thank you. Read More.

System Maintenance Schedule: May 24 and 25, 2019 (12am-2am) Edit Entry

Please be advised that the following electronic banking channels will not be available from 12:00 midnight until 2:00 AM on May 24, 2019 (Friday) and from 12:00 midnight to 2:00 AM on May 25, 2019 (Saturday): UCPB ATMs – Please note that UCPB Accountholders will not be able to transact using other banks’ ATMs. UCPB Connect Mobile Phone Banking e-Commerce transactions (online purchases via VISA and BancNet) CM.Biz Kindly schedule your transactions before or after the scheduled maintenance. We apologize for the inconvenience this may cause. We are doing this to ensure consistent and improved service delivery to you. Thank you. Read More.

System Maintenance Schedule: May 7, 2019 (6am-7am) Edit Entry

Please be advised that the following BancNet services will be unavailable due to scheduled system maintenance: Inter-bank Fund Transfers via InstaPay (sending and receiving) BancNet eGov Payments UCPB accountholders may continue to use the UCPB ATM, Internet and Mobile Banking facilities at this time. Please schedule your transactions accordingly. We apologize for any inconvenience this may cause you. Thank you. Read More.

System Maintenance Schedule: May 5, 2019 (12mn-3am) Edit Entry

Please be advised that the following electronic banking channels will not be available from 12:00 midnight until 3:00AM on May 5, 2019 (Sunday): UCPB ATMs — Please take note that UCPB Accountholders will not be able to transact using other banks’ ATMs. Connect Mobile Phone Banking Point-of-Sale (POS) Terminals e-Commerce transactions (online purchases via VISA and Bancnet) CM.Biz CCA.Biz Checkwriter.Biz PDC.Biz Kindly schedule your transactions before or after the scheduled maintenance. We apologize for the inconvenience this may cause. We are doing this to ensure consistent and improved service delivery for you. Thank you. Read More.

PESONet Advisory Edit Entry

Please be advised that the implementation of the PESONet Return Fee will not push through as directed by the Philippine Payments Management, Inc. Thank you. Read More.

Holy Week Advisory Edit Entry

Make sure to plan your banking transactions this Holy Week. All UCPB branches will be closed on Holy Thursday and Good Friday, April 18 and 19, 2019 and will resume regular banking operations on Easter Monday, April 22, 2019. In the meantime, UCPB ATMs and UCPB Connect, the Bank’s online and mobile banking facilities, will continue to be available for your banking transactions. Not yet enrolled in UCPB Connect? Visit ucpb.com/connect/ to enroll. If you’re already an existing UCPB Connect user, no need to enroll separately in UCPB Mobile Banking App. Just use your Connect ID and password to log-in. Read More.

System Maintenance Schedule: April 02, 2019 (12:01am-12:30am) Edit Entry

Please be advised that the following BancNet services will be unavailable from 12:01 AM to 12:30 AM on April 02, 2019 (Tuesday) due to scheduled system maintenance: UCPB ATM cards transacting through other BancNet ATMs and POS terminals Other banks’ ATM card transacting through UCPB ATMs Inter-bank Fund Transfers via InstaPay (sending and receiving) BancNet eGov Payments UCPB Point-of-Sale (POS) terminals Please take note that UCPB Accountholders will not be able to transact using other banks’ ATM. UCPB accountholders may continue to use the UCPB ATM, Internet and Mobile Banking facilities at this time. Please schedule your transactions accordingly. We apologize for any inconvenience this may cause you. Thank you. Read More.

System Maintenance Schedule: March 16, 2019 (12mn-3am) Edit Entry

Please be advised that the following electronic banking channels will not be available from 12:00 midnight to 3:00 AM on March 16, 2019 (Saturday): UCPB Connect ATMs Mobile Phone Banking Point-of-Sale (POS) Terminals e-Commerce transactions (online purchases via VISA and Bancnet) CM.Biz CCA.biz Checkwriter.biz PDC.biz Please take note that UCPB Accountholders will not be able to transact using other banks’ ATM. Kindly schedule your transactions before or after the scheduled maintenance. We apologize for the inconvenience this may cause. We are doing this to ensure consistent and improved service delivery for you. Thank you. Read More.

System Maintenance Schedule: March 8, 2019 (10-11pm) Edit Entry

Please be advised that the following services will be unavailable from 10:00 to 11:00 PM on March 8, 2019 (Friday) due to scheduled system maintenance: UCPB ATM cards transacting through other ATMs and POS terminals Other banks’ ATM card transacting through UCPB ATMs Inter-bank Fund Transfers via InstaPay (receiving) BancNet eGov Payments​ UCPB Point-of-Sale (POS) terminals UCPB accountholders may continue to use UCPB ATMs, Internet and Mobile Banking facilities including e-Commerce transactions (Internet purchases via VISA). Please schedule your transactions accordingly. We apologize for any inconvenience this may cause you. Thank you. Read More.

System Maintenance Schedule: March 9, 2019 (12mn-2am) Edit Entry

Please be advised that the following BancNet services will be unavailable from 12:00 AM to 2:00 AM on March 9, 2019 (Saturday) due to scheduled system maintenance: UCPB ATM cards transacting through other BancNet ATMs and POS terminals Other banks’ ATM card transacting through UCPB ATMs Inter-bank Fund Transfers via InstaPay (sending and receiving) BancNet eGov Payments UCPB Point-of-Sale (POS) terminals UCPB accountholders may continue to use the UCPB ATM, Internet and Mobile Banking facilities at this time. Please schedule your transactions accordingly. We apologize for any inconvenience this may cause you. Thank you. Read More.

System Maintenance Schedule: March 3, 2019 (12mn-2am) Edit Entry

Please be advised that the following BancNet services will be unavailable from 12:00 AM to 2:00 AM on March 3, 2019 (Sunday) due to scheduled system maintenance: UCPB ATM cards transacting through other BancNet ATMs and POS terminals Other banks’ ATM card transacting through UCPB ATMs Inter-bank Fund Transfers via InstaPay (sending and receiving) BancNet eGov Payments UCPB Point-of-Sale (POS) terminals UCPB accountholders may continue to use the UCPB ATM, Internet and Mobile Banking facilities at this time. Please schedule your transactions accordingly. We apologize for any inconvenience this may cause you. Thank you. Read More.

System Maintenance Schedule: Feb. 28, 2019 (12-12:30am) Edit Entry

Please be advised that the following BancNet services will be unavailable from 12:00 AM to 12:30 AM of February 28, 2019 (Thursday) due to scheduled system maintenance: UCPB ATM cards transacting through other BancNet ATMs and POS terminals Other banks’ ATM card transacting through UCPB ATMs Inter-bank Fund Transfers via InstaPay (sending and receiving) BancNet eGov Payments UCPB Point-of-Sale (POS) terminals UCPB accountholders may continue to use the UCPB ATM, Internet and Mobile Banking facilities at this time. Please schedule your transactions accordingly. We apologize for any inconvenience this may cause you. Thank you. Read More.

System Maintenance Schedule: Feb. 25, 2019 (12mn to 3am) Edit Entry

Please be advised that the following e-Commerce facilities will be unavailable from 12:00 midnight to 3:00 AM on February 25, 2019 (Monday) due to a scheduled system maintenance: UCPB Connect ATMs Mobile Phone Banking Point-of-Sale (POS) Terminals e-Commerce transactions (online purchases via VISA and Bancnet) CM.Biz UCPB accountholders may continue to use the UCPB ATM, Internet and Mobile Banking facilities at this time. Please schedule your transactions accordingly. We apologize for any inconvenience this may cause you. Thank you. Read More.

System Maintenance Schedule: Feb. 22, 2019 (12mn to 3am) Edit Entry

Please be advised that UCPB Connect, Mobile Banking and UCPB CM.Biz will be unavailable from 12 midnight to 3:00 AM on February 22, 2019 (Friday) due to scheduled system maintenance. Our ATMs will be available during this time. Please schedule your transactions accordingly. We apologize for any inconvenience this may cause you. Thank you. Read More.

System Maintenance Schedule: Feb. 20, 2019 (11:55pm) to Feb. 21, 2019 (4am) Edit Entry

Please be advised that the following BancNet services will be unavailable from 11:55 PM of February 20, 2019 (Wednesday) to 4:00 AM of February 21, 2019 (Thursday) due to scheduled system maintenance: UCPB ATM cards transacting through other BancNet ATMs and POS terminals Other banks’ ATM card transacting through UCPB ATMs Inter-bank Fund Transfers via InstaPay (sending and receiving) BancNet eGov Payments UCPB Point-of-Sale (POS) terminals UCPB accountholders may continue to use the UCPB ATM, Internet and Mobile Banking facilities at this time. Please schedule your transactions accordingly. We apologize for any inconvenience this may cause you. Thank you. Read More.

System Maintenance Schedule: Feb. 20, 2019 (12mn to 3am) Edit Entry

Please be advised that UCPB Connect, Mobile Banking and UCPB CM.Biz will be unavailable from 12 midnight to 3:00 AM on February 20, 2019 due to scheduled system maintenance. Our ATMs will be available during this time. Please schedule your transactions accordingly. We apologize for any inconvenience this may cause you. Thank you. Read More.

System Maintenance Schedule: Feb. 17, 2019 (12mn-1am) Edit Entry

Please be advised that the following electronic banking channels will not be available from 12:00 midnight to 1:00 AM on February 17, 2019 (Sunday): Point-of-Sale (POS) Terminals (via BancNet) e-Commerce transactions (online purchases via BancNet) Please take note that UCPB Accountholders will not be able to transact using other banks’ ATM. Kindly schedule your transactions before or after the scheduled maintenance. We apologize for the inconvenience this may cause. We are doing this to ensure consistent and improved service delivery for you. Thank you. Read More.

System Maintenance Schedule: Feb. 10, 2019 (12mn-2am) Edit Entry

Please be advised that the following electronic banking channels will not be available from 12:00 midnight to 2:00 AM on February 10, 2019 (Sunday):
UCPB Connect
ATMs
Mobile Phone Banking
Point-of-Sale (POS) Terminals
e-Commerce transactions (online purchases via VISA and Bancnet)
CM.Biz
My 1Time Payment
Please take note that UCPB Accountholders will not be able to transact using other banks’ ATM. Kindly schedule your transactions before or after the scheduled maintenance. We apologize for the inconvenience this may cause. We are doing this to ensure consistent and improved service delivery for you. Thank you. Read More.

System Maintenance Schedule: Jan. 26, 2019 (12nn-2pm) Edit Entry

Please be advised that the following electronic banking channels will be unavailable on January 26, 2019 (Saturday) from 12:00 noon to 2:00 PM: CCA.biz CheckWriter.biz PDC.biz We apologize for the inconvenience this may cause. We are doing this to ensure consistent and improved service delivery for you. Thank you. Read More.

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Relocation of UCPB Ilaya Branch Effective January 2012
Attention: Checking Account Holders (Multi-One, Regular Checking Account and PERKS Account Client)
2010

Customer Service Advisory

You may have received loan offers via text message from individuals claiming to be from UCPB.

Please be advised that these text messages did not come from UCPB. Official communication from the Bank through text message will indicate UCPB as the sender name. Read More.

Local Holidays

Please be advised of the following local holidays and the UCPB branches that will be closed:

Monday, July 22, 2019 – Tagbilaran branch (Bohol Day – Republic Act No. 7863)

Our ATMs and electronic banking facilities are available even during holidays. Thank you. Read More.

System Maintenance Schedule: June 8, 2019 (12AM) to June 9, 2019 (11:59PM)

Please be advised that BancNet will conduct a system maintenance starting, Saturday, June 8, 2019 from 12:00 AM until 11:59PM Sunday, June 9, 2019. No downtime is expected but the activity may affect system performance. UCPB accountholders may continue to use the UCPB ATM, Internet and Mobile Banking facilities at this time. We apologize for any inconvenience this may cause you. Thank you. Read More.

System Maintenance Schedule: June 4, 2019 (12am-1am)

Please be advised that the following BancNet services will not be available from 12:00 midnight until 1:00 AM on June 4, 2019: UCPB ATM cards transacting through BancNet ATMs Other banks’ ATM card transacting through UCPB ATMs Inter-bank Fund Transfers via InstaPay (sending and receiving) BancNet eGov Payments Transactions using UCPB Point-of-Sale (POS) terminals. UCPB accountholders may continue to use the UCPB ATM, Internet and Mobile Banking facilities at this time. We apologize for the inconvenience this may cause. We are doing this to ensure consistent and improved service delivery to you. Thank you. Read More.

System Maintenance Schedule: May 24, 2019 (10pm – 1am)

Please be advised that the following mobile banking services will be unavailable due to a scheduled system maintenance from 10:00 PM on May 24, 2019 (Friday) until 1:00 AM on May 25, 2019 (Saturday): SMART and SUN Buy Load Transaction Service We apologize for any inconvenience this may cause you. Thank you. Read More.

System Maintenance Schedule: May 24 and 25, 2019 (12am-2am)

Please be advised that the following electronic banking channels will not be available from 12:00 midnight until 2:00 AM on May 24, 2019 (Friday) and from 12:00 midnight to 2:00 AM on May 25, 2019 (Saturday): UCPB ATMs – Please note that UCPB Accountholders will not be able to transact using other banks’ ATMs. UCPB Connect Mobile Phone Banking e-Commerce transactions (online purchases via VISA and BancNet) CM.Biz Kindly schedule your transactions before or after the scheduled maintenance. We apologize for the inconvenience this may cause. We are doing this to ensure consistent and improved service delivery to you. Thank you. Read More.

System Maintenance Schedule: May 7, 2019 (6am-7am)

Please be advised that the following BancNet services will be unavailable due to scheduled system maintenance: Inter-bank Fund Transfers via InstaPay (sending and receiving) BancNet eGov Payments UCPB accountholders may continue to use the UCPB ATM, Internet and Mobile Banking facilities at this time. Please schedule your transactions accordingly. We apologize for any inconvenience this may cause you. Thank you. Read More.

System Maintenance Schedule: May 5, 2019 (12mn-3am)

Please be advised that the following electronic banking channels will not be available from 12:00 midnight until 3:00AM on May 5, 2019 (Sunday): UCPB ATMs — Please take note that UCPB Accountholders will not be able to transact using other banks’ ATMs. Connect Mobile Phone Banking Point-of-Sale (POS) Terminals e-Commerce transactions (online purchases via VISA and Bancnet) CM.Biz CCA.Biz Checkwriter.Biz PDC.Biz Kindly schedule your transactions before or after the scheduled maintenance. We apologize for the inconvenience this may cause. We are doing this to ensure consistent and improved service delivery for you. Thank you. Read More.

PESONet Advisory

Please be advised that the implementation of the PESONet Return Fee will not push through as directed by the Philippine Payments Management, Inc.

Thank you. Read More.

Holy Week Advisory

Make sure to plan your banking transactions this Holy Week. All UCPB branches will be closed on Holy Thursday and Good Friday, April 18 and 19, 2019 and will resume regular banking operations on Easter Monday, April 22, 2019. In the meantime, UCPB ATMs and UCPB Connect, the Bank’s online and mobile banking facilities, will continue to be available for your banking transactions. Not yet enrolled in UCPB Connect? Visit ucpb.com/connect/ to enroll. If you’re already an existing UCPB Connect user, no need to enroll separately in UCPB Mobile Banking App. Just use your Connect ID and password to log-in. Read More.

System Maintenance Schedule: April 02, 2019 (12:01am-12:30am)

Please be advised that the following BancNet services will be unavailable from 12:01 AM to 12:30 AM on April 02, 2019 (Tuesday) due to scheduled system maintenance: UCPB ATM cards transacting through other BancNet ATMs and POS terminals Other banks’ ATM card transacting through UCPB ATMs Inter-bank Fund Transfers via InstaPay (sending and receiving) BancNet eGov Payments UCPB Point-of-Sale (POS) terminals Please take note that UCPB Accountholders will not be able to transact using other banks’ ATM. UCPB accountholders may continue to use the UCPB ATM, Internet and Mobile Banking facilities at this time. Please schedule your transactions accordingly. We apologize for any inconvenience this may cause you. Thank you. Read More.

System Maintenance Schedule: March 16, 2019 (12mn-3am)

Please be advised that the following electronic banking channels will not be available from 12:00 midnight to 3:00 AM on March 16, 2019 (Saturday): UCPB Connect ATMs Mobile Phone Banking Point-of-Sale (POS) Terminals e-Commerce transactions (online purchases via VISA and Bancnet) CM.Biz CCA.biz Checkwriter.biz PDC.biz Please take note that UCPB Accountholders will not be able to transact using other banks’ ATM. Kindly schedule your transactions before or after the scheduled maintenance. We apologize for the inconvenience this may cause. We are doing this to ensure consistent and improved service delivery for you. Thank you. Read More.

System Maintenance Schedule: March 8, 2019 (10-11pm)

Please be advised that the following services will be unavailable from 10:00 to 11:00 PM on March 8, 2019 (Friday) due to scheduled system maintenance: UCPB ATM cards transacting through other ATMs and POS terminals Other banks’ ATM card transacting through UCPB ATMs Inter-bank Fund Transfers via InstaPay (receiving) BancNet eGov Payments​ UCPB Point-of-Sale (POS) terminals UCPB accountholders may continue to use UCPB ATMs, Internet and Mobile Banking facilities including e-Commerce transactions (Internet purchases via VISA). Please schedule your transactions accordingly. We apologize for any inconvenience this may cause you. Thank you. Read More.

System Maintenance Schedule: March 9, 2019 (12mn-2am)

Please be advised that the following BancNet services will be unavailable from 12:00 AM to 2:00 AM on March 9, 2019 (Saturday) due to scheduled system maintenance: UCPB ATM cards transacting through other BancNet ATMs and POS terminals Other banks’ ATM card transacting through UCPB ATMs Inter-bank Fund Transfers via InstaPay (sending and receiving) BancNet eGov Payments UCPB Point-of-Sale (POS) terminals UCPB accountholders may continue to use the UCPB ATM, Internet and Mobile Banking facilities at this time. Please schedule your transactions accordingly. We apologize for any inconvenience this may cause you. Thank you. Read More.

System Maintenance Schedule: March 3, 2019 (12mn-2am)

Please be advised that the following BancNet services will be unavailable from 12:00 AM to 2:00 AM on March 3, 2019 (Sunday) due to scheduled system maintenance: UCPB ATM cards transacting through other BancNet ATMs and POS terminals Other banks’ ATM card transacting through UCPB ATMs Inter-bank Fund Transfers via InstaPay (sending and receiving) BancNet eGov Payments UCPB Point-of-Sale (POS) terminals UCPB accountholders may continue to use the UCPB ATM, Internet and Mobile Banking facilities at this time. Please schedule your transactions accordingly. We apologize for any inconvenience this may cause you. Thank you. Read More.

System Maintenance Schedule: Feb. 28, 2019 (12-12:30am)

Please be advised that the following BancNet services will be unavailable from 12:00 AM to 12:30 AM of February 28, 2019 (Thursday) due to scheduled system maintenance: UCPB ATM cards transacting through other BancNet ATMs and POS terminals Other banks’ ATM card transacting through UCPB ATMs Inter-bank Fund Transfers via InstaPay (sending and receiving) BancNet eGov Payments UCPB Point-of-Sale (POS) terminals UCPB accountholders may continue to use the UCPB ATM, Internet and Mobile Banking facilities at this time. Please schedule your transactions accordingly. We apologize for any inconvenience this may cause you. Thank you. Read More.

System Maintenance Schedule: Feb. 25, 2019 (12mn to 3am)

Please be advised that the following e-Commerce facilities will be unavailable from 12:00 midnight to 3:00 AM on February 25, 2019 (Monday) due to a scheduled system maintenance: UCPB Connect ATMs Mobile Phone Banking Point-of-Sale (POS) Terminals e-Commerce transactions (online purchases via VISA and Bancnet) CM.Biz UCPB accountholders may continue to use the UCPB ATM, Internet and Mobile Banking facilities at this time. Please schedule your transactions accordingly. We apologize for any inconvenience this may cause you. Thank you. Read More.

System Maintenance Schedule: Feb. 22, 2019 (12mn to 3am)

Please be advised that UCPB Connect, Mobile Banking and UCPB CM.Biz will be unavailable from 12 midnight to 3:00 AM on February 22, 2019 (Friday) due to scheduled system maintenance. Our ATMs will be available during this time. Please schedule your transactions accordingly. We apologize for any inconvenience this may cause you. Thank you. Read More.

System Maintenance Schedule: Feb. 20, 2019 (11:55pm) to Feb. 21, 2019 (4am)

Please be advised that the following BancNet services will be unavailable from 11:55 PM of February 20, 2019 (Wednesday) to 4:00 AM of February 21, 2019 (Thursday) due to scheduled system maintenance: UCPB ATM cards transacting through other BancNet ATMs and POS terminals Other banks’ ATM card transacting through UCPB ATMs Inter-bank Fund Transfers via InstaPay (sending and receiving) BancNet eGov Payments UCPB Point-of-Sale (POS) terminals UCPB accountholders may continue to use the UCPB ATM, Internet and Mobile Banking facilities at this time. Please schedule your transactions accordingly. We apologize for any inconvenience this may cause you. Thank you. Read More.

System Maintenance Schedule: Feb. 20, 2019 (12mn to 3am)

Please be advised that UCPB Connect, Mobile Banking and UCPB CM.Biz will be unavailable from 12 midnight to 3:00 AM on February 20, 2019 due to scheduled system maintenance.

Our ATMs will be available during this time. Please schedule your transactions accordingly.

We apologize for any inconvenience this may cause you.

Thank you. Read More.

System Maintenance Schedule: Feb. 17, 2019 (12mn-1am)

Please be advised that the following electronic banking channels will not be available from 12:00 midnight to 1:00 AM on February 17, 2019 (Sunday): Point-of-Sale (POS) Terminals (via BancNet) e-Commerce transactions (online purchases via BancNet) Please take note that UCPB Accountholders will not be able to transact using other banks’ ATM. Kindly schedule your transactions before or after the scheduled maintenance. We apologize for the inconvenience this may cause. We are doing this to ensure consistent and improved service delivery for you. Thank you. Read More.

System Maintenance Schedule: Feb. 10, 2019 (12mn-2am)

Please be advised that the following electronic banking channels will not be available from 12:00 midnight to 2:00 AM on February 10, 2019 (Sunday):

UCPB Connect
ATMs
Mobile Phone Banking
Point-of-Sale (POS) Terminals
e-Commerce transactions (online purchases via VISA and Bancnet)
CM.Biz
My 1Time Payment

Please take note that UCPB Accountholders will not be able to transact using other banks’ ATM. Kindly schedule your transactions before or after the scheduled maintenance.

We apologize for the inconvenience this may cause. We are doing this to ensure consistent and improved service delivery for you.

Thank you. Read More.

System Maintenance Schedule: Jan. 26, 2019 (12nn-2pm)

Please be advised that the following electronic banking channels will be unavailable on January 26, 2019 (Saturday) from 12:00 noon to 2:00 PM: CCA.biz CheckWriter.biz PDC.biz We apologize for the inconvenience this may cause. We are doing this to ensure consistent and improved service delivery for you. Thank you. Read More.

System Maintenance Schedule: December 22, 2018 (10:30pm-12:30am)

Please be advised that all UCPB card transactions will temporarily be unavailable on December 22, 2018 (Saturday) from 10:30 p.m. to 12:30 a.m. due to a scheduled system maintenance. The following will be affected: UCPB ATMs ATM Transactions via UCPB and Other Banks’ ATMs POS Purchase Transactions (Bancnet and Visa) E-Commerce/Online Transactions (Bancnet and Visa) UCPB Connect and the UCPB Mobile Apps will be available. Thank you. Read More.

UCPB Holiday Schedule 2018

In observance of the Christmas holidays, all UCPB branches will be closed on the following dates: December 24, 2018, Monday – Christmas Eve December 25, 2018, Tuesday – Christmas Day December 31, 2018, Monday – New Year’s Eve January 1, 2019, Tuesday – New Year’s Day We will resume regular banking operations on: December 26-28, 2018 January 2, 2019 We encourage you to use UCPB ATMs and UCPB Connect, the Bank’s online and mobile banking facilities, for your banking transactions during this time. Thank you. Read More.

Attention: UCPB Mobile Banking Users

Please be advised that the InstaPay Service will not be available from 12:00 midnight to 8:00am of Wednesday, December 19, 2018 due to a scheduled system upgrade. During this time, you may continue to use the other services of the UCPB Mobile Phone Banking facility. We apologize for any inconvenience that you may experience during this time. We are doing this to serve you better. Thank you. Read More.

UCPB Freedom of Information Manual

In line with the Philippine government’s policy of full disclosure of its transactions involving public interest, subject to reasonable conditions prescribed by law and Executive Order No. 02, Series of 2016, which aims to operationalize the people’s constitutional right to information, United Coconut Planters Bank adopts this Freedom of Information Manual. Click here to read the full UCPB Freedom of Information Manual. Read More.

UCPB Data Privacy Statement

Customer privacy is of utmost importance to us. At UCPB we are committed to safeguard your personal and account information, protect them from data corruption, compromise or loss, ensure information security, and use them only as you would want us to, or as law allows. Click here to view the entire statement. Read More.

System Maintenance Schedule: December 7&8, 2018 (12mn-3am)

Please be advised that the following electronic banking channels will not be available from 12:00 AM to 3:00 AM on December 7, 2018 (Friday) and December 8, 2018 (Saturday): UCPB Connect ATMs Mobile Phone Banking Point-of-Sale (POS) Terminals e-Commerce transactions (online purchases via VISA and Bancnet) CM.Biz My 1Time Payment Please take note that UCPB Accountholders will not be able to transact using other banks’ ATM. Kindly schedule your transactions before or after the scheduled maintenance. We apologize for the inconvenience this may cause. We are doing this to ensure consistent and improved service delivery for you. Thank you. Read More.

Check Payments for Globe and Innove

Please be advised that effective November 15, 2018, a minimum amount of Php 1,000 shall be accepted for all check payments for Globe and Innove. For your convenience, you may also use our electronic banking facilities to settle your telco payments: UCPB Connect, UCPB Mobile Phone Banking and ATMs. Read More.

UCPB La Union Branch Relocation

UCPB La Union Branch Relocation

UCPB La Union Branch is moving to its new home at the Nisce Business Center, Quezon Avenue, Brgy. Catbangen, San Fernando City, La Union on December 17, 2018 (Monday).

Our contact details remain the same:

(072) 700-0811, 242-0491, 888-5733
launion@ucpb.com

For inquiries, please get in touch with us at the abovementioned numbers.

Thank you! Read More.

UCPB adopts the No Gift Policy

UCPB adopts the No Gift Policy

In the spirit of good governance and the Bank’s personal and proactive service, UCPB adopts the No Gift Policy which mandates all UCPB associates not to solicit or receive, directly or indirectly, any gift from any person or group that is given to them in connection with their official duties. Click here to view the entire policy. Read More.

Attention: All UCPB Accountholders

Please be advised that UCPB Connect and UCPB CM.Biz are experiencing system slowdown. For your online transactions, please use the UCPB Mobile App and other electronic channels (ATM, POS, and e-commerce transactions via VISA and BancNet). We apologize for the inconvenience this may cause you. Rest assured, we are already working to resolve this as soon as possible. Thank you. Read More.

Advisory: Typhoon Rosita

Please be advised that the following branches are closed today, October 30, 2018 due to inclement weather: UCPB Cauayan UCPB Dagupan UCPB La Union UCPB Santiago UCPB Solano UCPB Tuguegarao The following branches have shortened banking hours today: UCPB Baguio – up to 11:00 AM UCPB Urdaneta – up to 12:00 noon UCPB Vigan – up to 1:00 PM Our ATMs and other electronic banking channels are available. Thank you very much. Read More.

System Maintenance Schedule: October 23, 2018 (12mn-2:30am)

Please be advised that all BancNet services will not be available due to a scheduled system maintenance on October 23, 2018 (Tuesday) from 12:00 AM to 2:30 AM: Interbank ATM transactions including Interbank Fund Transfer (IBFT) and Mobile Reload Point-of-Sale (POS) transactions via BancNet e-Commerce transactions (Internet purchases via BancNet) InstaPay eGov transactions ATM transactions of UCPB ATM Cardholders through UCPB ATM terminals will be available. Thank you. Read More.

System Maintenance Schedule: October 20 & 21, 2018 (12mn-3am)

Please be advised that the following electronic banking channels will not be available on October 20, 2018 (Saturday) and October 21, 2018 (Sunday) from 12:01 AM to 3:00 AM: UCPB Connect ATMs Mobile Phone Banking Point-of-Sale (POS) Terminals e-Commerce transactions (online purchases via VISA and Bancnet) CM.Biz Please take note that UCPB Accountholders will not be able to transact using other banks’ ATM. Kindly schedule your transactions before or after the scheduled maintenance. We apologize for the inconvenience this may cause. We are doing this to ensure consistent and improved service delivery for you. Thank you. Read More.

Attention: UCPB Visa Debit EMV Cardholders

Attention: UCPB Visa Debit EMV Cardholders

Please be advised that cardholders who have not yet activated their UCPB Visa Debit EMV cards will no longer be able to use their cards by December 11, 2018. Activate your card as soon as possible to avoid inconvenience. Read More.

Attention: eGOV users

Please be advised that the BancNet eGOV will be unavailable on the October 2, 2018 (Tuesday), from 12:01 AM to 1:30AM and 10:00PM to 11:59PM due to a scheduled system upgrade. Transactions will not be processed at this time.

Please schedule your government payments accordingly.

Thank you. Read More.

System Maintenance Schedule: September 27, 2018 (12mn-4am)

Please be advised that the following electronic banking channels will not be available on September 27, 2018 (Thursday) from 12:00 AM to 4:00 AM: UCPB Connect Mobile Phone Banking The rest of our e-channel facilities (CM.biz, My1Time Payment, e-commerce transactions – internet purchase via VISA and BancNet), our ATMs, and our Point-of-Sale (POS) Terminals are available. We apologize for the inconvenience that you will experience during this time. We are doing these to ensure consistent and improved service delivery for you. Thank you. Read More.

Attention: Mobile Phone Banking Clients

Please be advised that the BUY LOAD facility of our Mobile Phone Banking App is temporarily unavailable. We apologize for the inconvenience this may cause you. You may still purchase cellphone load through UCPB ATMs. Rest assured, we are already working to resolve this as soon as possible and we will inform you once the Buy Load facility is available. Thank you. Read More.

Attention: Career Event Applicants

While it is our desire to offer our applicants lasting and fulfilling careers, safety is still our top priority. Thus, the career event for September 15, 2018 is postponed due to inclement weather. For candidates who confirmed attendance, we will reach out to your mobile for the new schedule. For inquiries, you may email recruitment@ucpb.com. Thank you. Read More.

Advisory: Typhoon Ompong

Please be advised that the following branches are closed on Friday, September 14, 2018 due to inclement weather: UCPB Cauayan UCPB Santiago UCPB Solano UCPB Tuguegarao The following branches have shortened banking hours today: UCPB Balagtas – up to 12:00 noon UCPB Cabanatuan – up to 12:00 noon UCPB Dagupan – up to 12:00 noon UCPB Laoag – up to 12:00 noon UCPB Vigan – up to 12:00 noon UCPB Baliuag – up to 1:00 PM UCPB La Union – up to 1:00 PM UCPB Meycauayan – up to 1:00 PM UCPB Paniqui – up to 1:00 PM UCPB San Fernando – up to 1:00 PM UCPB Tarlac – up to 1:00 PM UCPB Angeles – up to 2:00 PM… Read More.

Attention: Mobile Phone Banking Clients

As of September 11, 2018, 2:20PM. Please be advised that our Mobile Phone Banking apps are temporarily unavailable. We apologize for the inconvenience this may cause you. Rest assured, we are already working to resolve this as soon as possible. We shall provide you with an update on the system availability at 4PM today. Read More.

Additional One Day Clearing Extension

Due to connectivity issues encountered by the Philippine Clearing House Corporation (PCHC), please be informed that August 28 check deposits will be available tomorrow, August 30, 2018 (Thursday) at 10:00 AM. If you have questions or concerns, please contact your UCPB maintaining branch or the Customer Relations Center at 811-9111 or crc@ucpb.com. Thank you. Read More.

System Maintenance Schedule: July 26, 2018 (1am to 3am)

System Maintenance Schedule: July 26, 2018 (1am to 3am)

Attention: UCPB Connect & CM.biz Users Please be advised that the UCPB Connect and CM.Biz Internet Banking facilities will not be available for two hours on Thursday, July 26, 2018 from 1:00am to 3:00am due to a scheduled service maintenance activity. During this time, you may continue to use the UCPB Mobile Phone Banking facility or transact using your UCPB Debit or eMoney Card through ATMs and POS terminals. Please schedule your electronic banking transactions accordingly. We apologize for any inconvenience that you may experience during this time. Read More.

UCPB Marikina Branch Relocation

UCPB Marikina Branch Relocation

UCPB Marikina Branch will be ready to serve you at its new home at the Ground Floor, C.T. Paz Building, J.P. Rizal Street, Brgy. Sta. Elena, Marikina City on May 15, 2018 (Tuesday). Read More.

Customer Service Advisory

Posted April 27, 2018, 3:00 PM Due to a technical problem in connecting to the SWIFT network, all incoming and outward remittances for both foreign and local transactions cannot be processed at this time. We are already working to resolve the problem. We will provide another update in an hour. We apologize for the inconvenience this may cause you. If you have any questions or concerns, please get in touch with our Customer Relations Center at 811-9111 or email crc@ucpb.com. Thank you. Read More.

One Time Password (OTP)

One Time Password (OTP)

Effective April 3, 2018, UCPB cardholders will need a One-Time Password (OTP) when shopping online from Verified by Visa merchants*.
*merchants may opt not to require the OTP

Your OTP will be sent to your mobile phone, so make sure you update your mobile phone number with UCPB. Read More.

Bangko Sentral ng Pilipinas (BSP) and Philippine Deposit Insurance Corporation (PDIC) Postings

PDIC Regulatory Issuance 2009-03: Determination of Beneficial Ownership of Legitimate Deposits PDIC Bulletin No 2004-04: Treatment of Joint Deposit Accounts for Purposes of Deposit Insurance and the Determination of Insured Deposits in Cases Where Depositors have Obligations with the Closed Bank PDIC Regulatory Issuance 2011-03: Rules Governing Requests for Reconsideration of Denied Deposit Insurance Claims BSP Circular No 730 Series of 2011: Updated Rules Implementing the truth in Lending Act to Enhance Loan Transaction Transparency Read More.

ERRATUM

In our eStatement advisory regarding Updates on Current Accounts, we wrote: “Checkbook fee for UCPB Regular Checks, Multi-One and Perks has been adjusted effective January 15, 2018, as follows: Personal Checks (50 pcs. per checkbook) from Php175 to Php200 and Commercial Checks (100 pcs. per checkbook) from Php350 to Php500.” The updated fee for Personal Checks (50 pcs. per checkbook) should have been Php250 instead of Php200. We apologize for the confusion this may have caused. Read More.

System Maintenance Schedule: March 10, 2018 (11pm-12mn)

Please be advised that the following electronic banking channels will not be available on March 10, 2018 (Saturday) from 11:00 PM to 12:00 MN: UCPB Connect ATMs (UCPB cardholders will also not be able to transact in other banks’ ATMs) Mobile Phone Banking Point-of-Sale (POS) Terminals e-Commerce transactions (online purchases via VISA and Bancnet) CM.Biz My 1Time Payment Kindly schedule your transactions before or after the scheduled maintenance. We apologize for the inconvenience this may cause. We are doing this to ensure consistent and improved service delivery for you. Thank you. Read More.

Attention: Clients with March 1 Check Deposits

Please be advised that due to a system slowdown encountered yesterday, some of the check deposits on March 1, 2018 will be reflected as part of available balance on Monday, March 5, 2018. If your check deposit was affected and you need to use said funds today for your transactions please visit any of our branches. We apologize for the inconvenience this may cause you. For questions or clarifications, you may contact our Customer Relations Center at 811-9111 or crc@ucpb.com. Thank you. Date published: March 2, 2018 Read More.

System Maintenance Schedule: March 4, 2018 (12am-3am, 11pm-12mn)

Please be advised that the following electronic banking channels will not be available on March 4, 2018 (Sunday) from 12:00 AM to 3:00 AM and 11:00 PM to 12:00 MN: UCPB Connect ATMs (UCPB cardholders will also not be able to transact in other banks’ ATMs) Mobile Phone Banking Point-of-Sale (POS) Terminals e-Commerce transactions (online purchases via VISA and Bancnet) CM.Biz My 1Time Payment Kindly schedule your transactions before or after the scheduled maintenance. We apologize for the inconvenience this may cause. We are doing this to ensure consistent and improved service delivery for you. Thank you. Read More.

System Maintenance Schedule: Feb. 24 & 25, 2018 (12mn-4am)

Please be advised that the following electronic banking channels will not be available on February 24, 2018 (Saturday) and February 25, 2018 (Sunday) from 12:00 AM to 4:00 AM: UCPB Connect ATMs Mobile Phone Banking Point-of-Sale (POS) Terminals e-Commerce transactions (online purchases via VISA and Bancnet) CM.Biz My 1Time Payment Telebanking Please take note that UCPB Accountholders will not be able to transact using other banks’ ATM. Kindly schedule your transactions before or after the scheduled maintenance. We apologize for the inconvenience this may cause. We are doing this to ensure consistent and improved service delivery for you. Thank you. Read More.

System Maintenance Schedule: Feb. 11, 2018 (12mn-4am)

Please be advised that the following electronic banking channels will be unavailable on February 11, 2018 (Sunday) from 12:00 midnight to 4:00 AM: UCPB Connect ATMs (UCPB cardholders will also not be able to transact in other banks’ ATMs) Mobile Phone Banking Point-of-Sale (POS) Terminals e-Commerce transactions (online purchases via VISA and Bancnet) CM.Biz Telebanking My 1Time Payment We apologize for the inconvenience this may cause. We are doing this to ensure consistent and improved service delivery for you. Thank you. Read More.

Attention: All UCPB Visa Debit Cardholders

For your added security, we will implement the use of One-Time Password (OTP) for your online purchases. Kindly ensure that you update your mobile number and email address with your maintaining branch.

While the OTP is not yet in place, we have reduced the transaction limit for online purchases to Php5,000 per day effective February 5, 2018. If you wish to have a higher limit, please visit your UCPB maintaining branch.

Thank you. Read More.

Attention: SSS Members and Employers (Update)

Attention: SSS Members and Employers (Update)

Please be advised that acceptance of payments for SSS monthly contributions and loan payments through UCPB is temporarily discontinued until further notice as we enhance our system for the implementation of the SSS Electronic Collection System (e-CS).

In the meantime, please pay through SSS branches with tellering services and Bayad Centers. We shall provide a separate advisory once we resume acceptance of payments. Read More.

System Maintenance Schedule: Jan. 28, 2018 (12mn-2am)

Please be advised that the following electronic banking channels will be unavailable on Sunday, January 28, 2018, from 12:00 midnight to 2:00 am: UCPB Connect ATMs (UCPB cardholders will also not be able to transact in other banks’ ATMs) Mobile Phone Banking Point-of-Sale (POS) Terminals e-Commerce transactions (online purchases via VISA and Bancnet) CM.Biz My 1Time Payment We apologize for the inconvenience that you will experience during this time. We are doing these to ensure consistent and improved service delivery for you. Thank you. Read More.

Emergency System Maintenance: January 15, 2018

Please be advised that the following electronic banking channels will be unavailable on Monday, January 15, 2018, from 11p.m. to 12 midnight:

UCPB ATMs (UCPB cardholders will also not be able to transact in other banks’ ATMs)
Point-of-Sale Terminals
e-Commerce transactions (internet purchases via VISA and BancNet)

The rest of our e-channel facilities (UCPB Connect, CM.biz, My1Time, and Mobile Phone Banking) will not be affected by said maintenance activity.

We apologize for the inconvenience that you will experience during this time.

We are doing these to ensure consistent and improved service delivery for you. Thank you. Read More.

Updated Checkbook Fee

Updated Checkbook Fee

Please be advised on the updated checkbook fee as a result of the increase in the Documentary Stamp Tax (DST) on all Bank Checks and Drafts as provided in R.A. 10963 or the Tax Reform for Acceleration and Inclusion (TRAIN) Act. Read More.

UCPB Holiday Schedule 2017

UCPB Holiday Schedule 2017

In celebration of the new year, UCPB branches will be closed on December 30, 2017 to January 1, 2018, and will resume operations on January 2, 2018.

Please note that January 2, 2018 (Tuesday) has been declared as a non-clearing holiday by the Philippine Clearing House Corporation (PCHC). As such, check deposits on January 2, 2018 will be cleared by 12 noon of January 4, 2018 (Thursday).

We encourage you to use UCPB ATMs and UCPB Connect, our online and mobile banking facilities, for your banking transactions during this time. Read More.

Quick Links

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As of Jul 17, 2019, 05:55:00 PM

Click here to use our UITF Yield Calculator

For more information, please contact
UCPB Trust Banking Group:
(02) 811-9520, 811-9515, or 811-9541
trust@ucpb.com

Recent Articles

Advisory on InstaPay transfers to ING Bank N.V.

Please be advised that InstaPay Fund Transfers from UCPB to ING Bank N.V. through UCPB Connect is temporarily unavailable until further notice.

In the meantime, you may use the InstaPay service through the UCPB Mobile App, or PESONet in both UCPB Connect and the Mobile App for your fund transfers to ING Bank N.V. Thank you.

Important Reminder: Please make sure to download the UCPB Mobile Banking App ONLY from Google Play and Apple App Stores to protect your account.

Click here to update or download the UCPB Mobile Banking App:
Google Play Store: UCPB Mobile Banking App
Apple App Store: UCPB Mobile Banking App

Thank you.

Advisory on Bank Fees

Please be advised that effective September 15, 2019, the updated fees for the following transactions will be as follows:

Transactions Old Fee Updated Fee
Application for Manager’s Checks Php 50 Php 75
Over-the-Counter Withdrawal for ATM-based accounts Php 25 Php 100
Safety Deposit Box (SDB) Annual Rental

  • Extra Small (3x10x24 and below)
  • Small (4x10x24)
  • Medium (5x10x24)
  • Large (10x10x24)
 
Php 360 – Php 720
Php 820
Php 1,030
Php 2,050
 
Php 1,000
Php 1,200
Php 1,500
Php 2,500

For inquiries or concerns, please call your UCPB branch or contact our Customer Relations Center at (632) 811-9111 or crc@ucpb.com.

Thank you.

Date published: July 15, 2019

Customer Service Advisory

You may have received loan offers via text message from individuals claiming to be from UCPB.

Please be advised that these text messages did not come from UCPB. Official communication from the Bank through text message will indicate UCPB as the sender name.

The Bank values your privacy and will not share your contact details without your consent. We strongly recommend for you to remain vigilant and refrain from giving out your personal information by phone/email or posting it in social media as this may easily be accessed by enterprising individuals who misrepresent companies for their own benefit.

If you receive similar text messages, please report it immediately to the UCPB Customer Relations Center at crc@ucpb.com.

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