UCPB Customer Relations Center (+632) 811-9111   |   crc@ucpb.com   |  

Advisory Against Phishing on EMV

Please be advised that UCPB will only send you an SMS/text message on the scheduled release of your new EMV chip-enabled ATM card at your maintaining branch.

Thus, please disregard any email asking you to click on a link to accept your new ATM card or confirm its replacement. These are attempts by cyber fraudsters to get important banking information from you.

We do not require any email confirmation from your end to accept your new card. The replacement is free of charge and all you need to do is to visit your maintaining branch.

Your existing magnetic stripe ATM card will only be automatically deactivated once you use your new EMV-enabled ATM card.

For more information on the replacement of your ATM card, please click here, or our social media pages. You may also contact our Customer Relations Center at (02) 811-9111 or email crc@ucpb.com.

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For more information, please contact
UCPB Trust Banking Group:
(02) 811-9520, 811-9515, or 811-9541
trust@ucpb.com

Recent Articles

ADVISORY: Local Holidays

Please be advised of the following local holidays and the UCPB branches that will be closed:

Friday, April 21, 2017 – Calamba branch (16th Cityhood Anniversary of the City of Calamba, Laguna – Proclamation No. 189)
Saturday, April 22, 2017 – Iligan branch, due to a company event
Monday, April 24, 2017 – Cotabato, Iligan, Kidapawan, Pagadian, Zamboanga branches (Nocturnal Journey and Ascension of Prophet Muhammad (SAW) Muslim Holiday – Presidential Decree No. 1083 )

Our ATMs and electronic banking facilities are available even during holidays. Thank you. Read more.

Attention: ATM users

Please be advised that we will perform system maintenance in all UCPB ATMs on Sunday, April 23, 2017 from midnight until 1:30am. During this time: UCPB Cardholders will only be able to transact in UCPB ATMs Other banks’ cardholders will not be able to transact in UCPB ATMs. UCPB Cardholders will not be able to use Point-of-Sale (POS) terminals. Please schedule your electronic banking transactions accordingly, or use your UCPB Connect or Mobile Phone Banking App for balance inquiries, bills payments, fund transfers and load purchase during this time. We apologize for any inconvenience that you may experience during this time. Thank you. Read more.

EMV Upgrade for all UCPB Issued ATM Cards (as of April 20, 2017)

In compliance to BSP Circular Nos. 808 and 859 which mandates all Philippine banks to shift from magnetic stripe technology to the EMV (Europay, MasterCard, Visa) chip-enabled ATM cards by January 1, 2017, UCPB will replace your existing UCPB ATM Card with the UCPB Visa Debit/EMV Card, free of charge. Read more.

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