UCPB Customer Relations Center (+632) 811-9111   |   crc@ucpb.com   |  

Attention : All UCPB non-EMV cardholders

As announced, we have deactivated non-EMV cards on August 1, 2017. Please visit your maintaining branch to pick-up and activate your UCPB EMV Card or go to the nearest UCPB branch to arrange for the pick-up of your card.

In the meantime, if you need to withdraw cash from your account, you may do so via over-the-counter at any of our branches, free of charge.

For questions or concerns, you may get in touch with our Customer Relations Center at 811-9111 or crc@ucpb.com.

Thank you.

Date published: August 2, 2017

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UCPB Trust Banking Group:
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Customer Advisories

System Maintenance Schedule: Feb. 24 & 25, 2018 (12mn-4am)

Please be advised that the following electronic banking channels will not be available on February 24, 2018 (Saturday) and February 25, 2018 (Sunday) from 12:00 AM to 4:00 AM: UCPB Connect ATMs Mobile Phone Banking Point-of-Sale (POS) Terminals e-Commerce transactions (online purchases via VISA and Bancnet) CM.Biz My 1Time Payment Telebanking Please take note that UCPB Accountholders will not be able to transact using other banks’ ATM. Kindly schedule your transactions before or after the scheduled maintenance. We apologize for the inconvenience this may cause. We are doing this to ensure consistent and improved service delivery for you. Thank you. Read more.

ADVISORY: Local Holidays

Please be advised of the following local holidays and the UCPB branches that will be closed:

Monday, February 26, 2018 – Zamboanga branch (81st Charter Day Anniversary of the City of Zamboanga – Proclamation No. 412)
Tuesday, February 27, 2018 – General Santos branch (29th Kalilangan Festival of the City of General Santos – Presidential Proclamation No. 421)

Our ATMs and electronic banking facilities are available even during holidays. Thank you.

Read more.

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