UCPB Customer Relations Center (+632) 811-9111   |   crc@ucpb.com   |  

Claim your UCPB EMV Card from your UCPB Branch on or before June 30, 2018

Claim your UCPB EMV Card from your UCPB Branch on or before June 30, 2018

Cardholders who will claim their EMV ATM card replacement from July 1, 2018 onward will have to pay the standard card replacement fee of Php160.

Remember to bring your old non-EMV card and two (2) valid IDs with photo when claiming your new UCPB EMV card.

For inquiries or concerns, you may get in touch with your UCPB maintaining branch or contact our Customer Relations Center at (+632) 811-9111 or crc@ucpb.com

Date published: April 18, 2018


Attention: All UCPB eMoney Cardholders

Please be advised that all UCPB eMoney cards without the EMV chip were deactivated on November 2, 2017, based on our earlier announcements and reminders.

Per BSP Circular Numbers 808 & 859, UCPB is required to replace your existing non-EMV eMoney Card with the EMV chip-enabled card.

Kindly visit your maintaining branch to replace your card for free or go to any UCPB branch to arrange for the release of your card through the UCPB branch accessible to you. Please bring your old non-EMV eMoney Card and 2 valid IDs when claiming your new UCPB EMV eMoney Card. Please also bring a Billing Statement if there is a change in your Present or Permanent Address, or an NSO Marriage Certificate if there is a change in marital status.

For inquiries or concerns, you may get in touch with your UCPB maintaining branch or contact our Customer Relations Center at (+632) 811-9111 or crc@ucpb.com.

Update: November 2, 2017


Attention: All UCPB eMoney Cardholders

You may now visit your UCPB maintaining branch to apply for your EMV card replacement, free of charge. UCPB eMoney card deactivation will be on November 2, 2017.

Bring your old non-EMV eMoney card and two valid photo-bearing ID when claiming your new UCPB EMV ATM Card.

For UCPB regular ATM cardholders who were unable to claim their EMV cards before the August 1 deadline, you may transact over-the-counter at any UCPB branch in the meantime. Please visit your maintaining branch and claim your EMV card.

Thank you!

Date published: June 23, 2017
Updated: November 7, 2017

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Customer Advisories

UCPB adopts the No Gift Policy

In the spirit of good governance and the Bank’s personal and proactive service, UCPB adopts the No Gift Policy which mandates all UCPB associates not to solicit or receive, directly or indirectly, any gift from any person or group that is given to them in connection with their official duties. Click here to view the entire policy. Read more.

Local Holidays

Please be advised of the following local holidays and the UCPB branches that will be closed:

Tuesday, November 13, 2018 – Dagupan branch (Birth Anniversary of the late Speaker Eugenio P. Perez – Proclamation No. 6721)
Thursday, November 15, 2018 – Calapan and San Jose branch (68th Founding Anniversary of Mindoro – Proclamation No. 614 and 615)

Our ATMs and electronic banking facilities are available even during holidays. Thank you.

Read more.

Attention: All UCPB Accountholders

Please be advised that UCPB Connect and UCPB CM.Biz are experiencing system slowdown. For your online transactions, please use the UCPB Mobile App and other electronic channels (ATM, POS, and e-commerce transactions via VISA and BancNet). We apologize for the inconvenience this may cause you. Rest assured, we are already working to resolve this as soon as possible. Thank you. Read more.

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