UCPB Customer Relations Center (+632) 811-9111   |   crc@ucpb.com   |  

Claim your UCPB EMV Card from your UCPB Branch on or before June 30, 2018

Claim your UCPB EMV Card from your UCPB Branch on or before June 30, 2018

Cardholders who will claim their EMV ATM card replacement from July 1, 2018 onward will have to pay the standard card replacement fee of Php160.

Remember to bring your old non-EMV card and two (2) valid IDs with photo when claiming your new UCPB EMV card.

For inquiries or concerns, you may get in touch with your UCPB maintaining branch or contact our Customer Relations Center at (+632) 811-9111 or crc@ucpb.com

Date published: April 18, 2018


Attention: All UCPB eMoney Cardholders

Please be advised that all UCPB eMoney cards without the EMV chip were deactivated on November 2, 2017, based on our earlier announcements and reminders.

Per BSP Circular Numbers 808 & 859, UCPB is required to replace your existing non-EMV eMoney Card with the EMV chip-enabled card.

Kindly visit your maintaining branch to replace your card for free or go to any UCPB branch to arrange for the release of your card through the UCPB branch accessible to you. Please bring your old non-EMV eMoney Card and 2 valid IDs when claiming your new UCPB EMV eMoney Card. Please also bring a Billing Statement if there is a change in your Present or Permanent Address, or an NSO Marriage Certificate if there is a change in marital status.

For inquiries or concerns, you may get in touch with your UCPB maintaining branch or contact our Customer Relations Center at (+632) 811-9111 or crc@ucpb.com.

Update: November 2, 2017


Attention: All UCPB eMoney Cardholders

You may now visit your UCPB maintaining branch to apply for your EMV card replacement, free of charge. UCPB eMoney card deactivation will be on November 2, 2017.

Bring your old non-EMV eMoney card and two valid photo-bearing ID when claiming your new UCPB EMV ATM Card.

For UCPB regular ATM cardholders who were unable to claim their EMV cards before the August 1 deadline, you may transact over-the-counter at any UCPB branch in the meantime. Please visit your maintaining branch and claim your EMV card.

Thank you!

Date published: June 23, 2017
Updated: November 7, 2017

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Customer Advisories

Attention: Mobile Phone Banking Clients

Please be advised that the BUY LOAD facility of our Mobile Phone Banking App is temporarily unavailable. We apologize for the inconvenience this may cause you. You may still purchase cellphone load through UCPB ATMs. Rest assured, we are already working to resolve this as soon as possible and we will inform you once the Buy Load facility is available. Thank you. Read more.

ADVISORY: Local Holidays

Please be advised of the following local holidays and the UCPB branches that will be closed:

Friday, September 28, 2018 – Daet branch (Commemoration of Wenceslao Q. Vinzons – Republic Act No. 6720)

Our ATMs and electronic banking facilities are available even during holidays. Thank you.

Read more.

Attention: Career Event Applicants

While it is our desire to offer our applicants lasting and fulfilling careers, safety is still our top priority. Thus, the career event for September 15, 2018 is postponed due to inclement weather. For candidates who confirmed attendance, we will reach out to your mobile for the new schedule. For inquiries, you may email recruitment@ucpb.com. Thank you. Read more.

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