UCPB Customer Relations Center (+632) 811-9111   |   crc@ucpb.com   |  

ATTENTION: All UCPB eMoney Cardholders

ATTENTION: All UCPB eMoney Cardholders

Update: November 2, 2017

Please be advised that all UCPB eMoney cards without the EMV chip were deactivated on November 2, 2017, based on our earlier announcements and reminders.

Per BSP Circular Numbers 808 & 859, UCPB is required to replace your existing non-EMV eMoney Card with the EMV chip-enabled card.

Kindly visit your maintaining branch to replace your card for free or go to any UCPB branch to arrange for the release of your card through the UCPB branch accessible to you. Please bring your old non-EMV eMoney Card and 2 valid IDs when claiming your new UCPB EMV eMoney Card. Please also bring a Billing Statement if there is a change in your Present or Permanent Address, or an NSO Marriage Certificate if there is a change in marital status.

For inquiries or concerns, you may get in touch with your UCPB maintaining branch or contact our Customer Relations Center at (+632) 811-9111 or crc@ucpb.com

You may now visit your UCPB maintaining branch to apply for your EMV card replacement, free of charge. UCPB eMoney card deactivation will be on November 2, 2017.

Bring your old non-EMV eMoney card and two valid photo-bearing ID when claiming your new UCPB EMV ATM Card.

For UCPB regular ATM cardholders who were unable to claim their EMV cards before the August 1 deadline, you may transact over-the-counter at any UCPB branch in the meantime. Please visit your maintaining branch and claim your EMV card.

Thank you!

Date published: June 23, 2017
Updated: November 7, 2017

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For more information, please contact
UCPB Trust Banking Group:
(02) 811-9520, 811-9515, or 811-9541

Customer Advisories

ADVISORY: Local Holidays

Please be advised of the following local holidays and the UCPB branches that will be closed:

Friday, March 16, 2018 – Bajada, Magsaysay, Palma Gil, and San Pedro branches (Araw ng Dabaw – Republic Act No. 7551)
Monday, March 19, 2018 – Bajada, Magsaysay, Palma Gil, and San Pedro branches (Araw ng Pasasalamat – Proclamation No. 439)
Wednesday, March 21, 2018 – Calapan branch (20th Founding Anniversary of the Province of Oriental Mindoro – Malacañang Proclamation No.

Our ATMs and electronic banking facilities are available even during holidays. Thank you.

Read more.


In our eStatement advisory regarding Updates on Current Accounts, we wrote: “Checkbook fee for UCPB Regular Checks, Multi-One and Perks has been adjusted effective January 15, 2018, as follows: Personal Checks (50 pcs. per checkbook) from Php175 to Php200 and Commercial Checks (100 pcs. per checkbook) from Php350 to Php500.” The updated fee for Personal Checks (50 pcs. per checkbook) should have been Php250 instead of Php200. We deeply apologize for error and confusion this may have caused. Read more.

System Maintenance Schedule: March 10, 2018 (11pm-12mn)

Please be advised that the following electronic banking channels will not be available on March 10, 2018 (Saturday) from 11:00 PM to 12:00 MN: UCPB Connect ATMs (UCPB cardholders will also not be able to transact in other banks’ ATMs) Mobile Phone Banking Point-of-Sale (POS) Terminals e-Commerce transactions (online purchases via VISA and Bancnet) CM.Biz My 1Time Payment Kindly schedule your transactions before or after the scheduled maintenance. We apologize for the inconvenience this may cause. We are doing this to ensure consistent and improved service delivery for you. Thank you. Read more.

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