—-previous announcements—-
Please be advised that the schedule for deactivation of old, non-EMV UCPB ATM cards has been extended to August 1, 2017. This is to give you more time to claim your new EMV cards at UCPB branches.

For your protection and to avoid any inconvenience, we encourage you to visit your UCPB maintaining branch to claim your EMV card as soon as possible. Thank you.

Your old non-EMV UCPB ATM Card* will be deactivated effective July 1, 2017.

Claim and activate your new UCPB EMV ATM Card free of charge now!

All UCPB Branches will be open also on all Saturdays of June 2017 (June 3, 10, 17, and 24) to accommodate the release of ATM cards on weekends.

*except UCPB e-Money card
—-previous announcements—-
advisories/emvupgrade/
Click here for
EMV Frequently Asked
Questions (FAQs)

ATTENTION: ALL UCPB ATM CARDHOLDERS

In compliance to BSP Circular Nos. 808 and 859 which mandates all Philippine banks to shift from magnetic stripe technology to the EMV (Europay, MasterCard, Visa) chip-enabled ATM cards by January 1, 2017, UCPB will replace your existing UCPB ATM Card with the UCPB Visa Debit/EMV Card, free of charge.

You may claim your new UCPB Visa Debit/EMV Card at your respective UCPB maintaining branches. The exact schedule of card release will be announced per through UCPB branches, website and social media accounts. You will also receive an SMS informing you of the dates when you can claim your EMV chip-enabled ATM cards.

As of May 24, 2017, all UCPB Branches are now releasing the UCPB Visa Debit / EMV Card:

Please note that your new card will only be released to you as the cardholder. For your security and protection, claiming of the card via representative will not be allowed. If your ATM card is under a UCPB Payroll arrangement, you need to coordinate with your HR on the schedule and process of card release for your company. Please bring the following when you claim your new card at the branch:

• Actual and photocopy of two (2) valid Identification Cards (i.e. Company ID and one (1) valid government-issued ID or two (2) valid government-issued IDs)
• You will also be required to update your information with the bank by accomplishing the Customer Information Update Sheet. You may print and accomplish this form and bring this to your maintaining when you claim your card.
  * Note: Please bring a Billing Statement (if there’s a change in your Present/Permanent Address) and NSO Marriage Certificate (if there’s a change in your marital status).
• Existing UCPB ATM Card (optional, for reference only)

For more information on the EMV upgrade, go to our EMV Upgrade Frequently Asked Questions (FAQs) page.

Should you have further questions or clarifications regarding this, please call the UCPB Customer Relations Center at (02) 811-9111 or email crc@ucpb.com.

Thank you.

Date published: October 25, 2016
Updated: May 24, 2017