UCPB Customer Relations Center (+632) 811-9111   |   crc@ucpb.com   |  

Claim your UCPB EMV Card from your UCPB Branch on or before June 30, 2018

Claim your UCPB EMV Card from your UCPB Branch on or before June 30, 2018

Cardholders who will claim their EMV ATM card replacement from July 1, 2018 onward will have to pay the standard card replacement fee of Php160.

Remember to bring your old non-EMV card and two (2) valid IDs with photo when claiming your new UCPB EMV card.

For inquiries or concerns, you may get in touch with your UCPB maintaining branch or contact our Customer Relations Center at (+632) 811-9111 or crc@ucpb.com

Date published: April 18, 2018

Attention: All UCPB eMoney Cardholders

Please be advised that all UCPB eMoney cards without the EMV chip were deactivated on November 2, 2017, based on our earlier announcements and reminders.

Per BSP Circular Numbers 808 & 859, UCPB is required to replace your existing non-EMV eMoney Card with the EMV chip-enabled card.

Kindly visit your maintaining branch to replace your card for free or go to any UCPB branch to arrange for the release of your card through the UCPB branch accessible to you. Please bring your old non-EMV eMoney Card and 2 valid IDs when claiming your new UCPB EMV eMoney Card. Please also bring a Billing Statement if there is a change in your Present or Permanent Address, or an NSO Marriage Certificate if there is a change in marital status.

For inquiries or concerns, you may get in touch with your UCPB maintaining branch or contact our Customer Relations Center at (+632) 811-9111 or crc@ucpb.com.

Update: November 2, 2017

Attention: All UCPB eMoney Cardholders

You may now visit your UCPB maintaining branch to apply for your EMV card replacement, free of charge. UCPB eMoney card deactivation will be on November 2, 2017.

Bring your old non-EMV eMoney card and two valid photo-bearing ID when claiming your new UCPB EMV ATM Card.

For UCPB regular ATM cardholders who were unable to claim their EMV cards before the August 1 deadline, you may transact over-the-counter at any UCPB branch in the meantime. Please visit your maintaining branch and claim your EMV card.

Thank you!

Date published: June 23, 2017
Updated: November 7, 2017

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Customer Advisories

BSP’s Warning Against the Improper Handling of Philippine Currency

The Bangko Sentral ng Pilipinas (BSP) warns the public that the willful defacement, mutilation, tearing, burning or destruction of Philippine banknotes and coins are punishable by a fine of not more than PHP20,000.00 and/or imprisonment of not more than five years, under Presidential Decree No. 247. It also states that Philippine “banknotes and coins are issued for circulation as medium of exchange and to utilize them for other purposes does not speak well of the due respect and dignity befitting our currency.”

The following are among the prohibited acts of defacement and/or mutilation of Philippine currency:

writing or putting marks on banknotes;
willful tearing, burning, or destruction, in any manner, of Philippine currency;
willful and excessive folding or crumpling that results in a breakdown of the structure and limpness of the banknote;
willfully causing multiple random folds across the entire banknote that toughly affect its visual appearance; and
willfully exposing banknotes or coins to chemicals or other materials resulting in the acceleration of the defacement, destruction, or natural wear and tear of the note or coin.

The public is also discouraged to staple banknotes and/or use adhesives to put on banknotes and coins as these will compromise their structural integrity.

The BSP encourages the public to report any information on improper handling of Philippine currency to the nearest police station or law enforcement agency, for appropriate action, or contact the Currency Management Sector for assistance at Tel. Nos. 988-4833 and 926-5092.


System Maintenance Schedule: June 8, 2019 (12AM) to June 9, 2019 (11:59PM)

Please be advised that BancNet will conduct a system maintenance starting, Saturday, June 8, 2019 from 12:00 AM until 11:59PM Sunday, June 9, 2019. No downtime is expected but the activity may affect system performance.

UCPB accountholders may continue to use the UCPB ATM, Internet and Mobile Banking facilities at this time.

We apologize for any inconvenience this may cause you.

Thank you.

Attention: All UCPB Connect and Mobile Banking App Users

Please make sure to download the UCPB Mobile Banking App ONLY from Google Play and Apple App Stores to protect your account.

Here are the links:

Google Play Store: UCPB Mobile Banking App
Apple App Store: UCPB Mobile Banking App

Not yet enrolled in UCPB Connect? Visit ucpb.com/connect to enroll.

If you’re already an existing UCPB Connect user, no need to enroll separately in UCPB Mobile Banking App.
Just use your Connect ID and password to log-in.

For more information, please visit www.ucpb.com/mobilebanking/.

Thank you.

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