UCPB Customer Relations Center (+632) 811-9111   |   crc@ucpb.com   |  

ATTENTION: All UCPB eMoney Cardholders

ATTENTION: All UCPB eMoney Cardholders

Update: November 2, 2017

Please be advised that all UCPB eMoney cards without the EMV chip were deactivated on November 2, 2017, based on our earlier announcements and reminders.

Per BSP Circular Numbers 808 & 859, UCPB is required to replace your existing non-EMV eMoney Card with the EMV chip-enabled card.

Kindly visit your maintaining branch to replace your card for free or go to any UCPB branch to arrange for the release of your card through the UCPB branch accessible to you. Please bring your old non-EMV eMoney Card and 2 valid IDs when claiming your new UCPB EMV eMoney Card. Please also bring a Billing Statement if there is a change in your Present or Permanent Address, or an NSO Marriage Certificate if there is a change in marital status.

For inquiries or concerns, you may get in touch with your UCPB maintaining branch or contact our Customer Relations Center at (+632) 811-9111 or crc@ucpb.com


You may now visit your UCPB maintaining branch to apply for your EMV card replacement, free of charge. UCPB eMoney card deactivation will be on November 2, 2017.

Bring your old non-EMV eMoney card and two valid photo-bearing ID when claiming your new UCPB EMV ATM Card.

For UCPB regular ATM cardholders who were unable to claim their EMV cards before the August 1 deadline, you may transact over-the-counter at any UCPB branch in the meantime. Please visit your maintaining branch and claim your EMV card.

Thank you!

Date published: June 23, 2017
Updated: November 7, 2017

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Attention: UCPB Mobile Phone Banking Users

December 18, 2017, 10:00AM

The UCPB Mobile Phone Banking app is currently undergoing system maintenance. Please use the UCPB Connect Internet Banking facility for your online banking transactions. Click here.

We apologize for the inconvenience this may cause you.

Thank you. Read more.

System Maintenance Schedule: December 16, 2017

Please be advised that the following electronic banking channels will be unavailable on Saturday, December 16, 2017, from 12 midnight until 2 am:

UCPB ATMs (UCPB cardholders will also not be able to transact in other banks’ ATMs)
UCPB Connect, CM.Biz, Mobile Phone Banking Service
Point-of-Sale Terminals
e-Commerce transactions (internet purchases via VISA and BancNet)

Kindly schedule your electronic banking transactions before or after the scheduled service interruption.

We apologize for the inconvenience that you will experience during this time.

We are doing these to ensure consistent and improved service delivery for you. Thank you. Read more.

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