UCPB Customer Relations Center (+632) 811-9111   |   crc@ucpb.com   |  

One Time Password (OTP)

One Time Password (OTP)

Effective April 3, 2018, UCPB cardholders will need a One-Time Password (OTP) when shopping online from Verified by Visa merchants*.
*merchants may opt not to require the OTP

Your OTP will be sent to your mobile phone, so make sure you update your mobile phone number with UCPB.

What is OTP?

As an added layer of protection when you make online purchases, effective April 3, 2018, a One-Time Password (OTP) will be required when you use your UCPB VISA Debit and/or UCPB VISA eMoney Card for online purchases at participating Verified by VISA merchants.

How does it work?

Upon finishing your online purchase at a participating Verified by VISA merchant, a payment window will appear and require you to input a One-Time Password (OTP).
The OTP will be sent via SMS to your registered mobile number with UCPB. Please make sure to update your registered mobile number with your maintaining branch.
Input the OTP into the payment page to proceed with your purchase.

Click here for more information: FAQs

For inquiries and concerns, please contact UCPB’s Customer Relations Center at (+632) 811-9111 or email us at crc@ucpb.com.

Thank you.

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For more information, please contact
UCPB Trust Banking Group:
(02) 811-9520, 811-9515, or 811-9541

Customer Advisories

Attention: Mobile Phone Banking Clients

Please be advised that the BUY LOAD facility of our Mobile Phone Banking App is temporarily unavailable. We apologize for the inconvenience this may cause you. You may still purchase cellphone load through UCPB ATMs. Rest assured, we are already working to resolve this as soon as possible and we will inform you once the Buy Load facility is available. Thank you. Read more.

ADVISORY: Local Holidays

Please be advised of the following local holidays and the UCPB branches that will be closed:

Friday, September 28, 2018 – Daet branch (Commemoration of Wenceslao Q. Vinzons – Republic Act No. 6720)

Our ATMs and electronic banking facilities are available even during holidays. Thank you.

Read more.

Attention: Career Event Applicants

While it is our desire to offer our applicants lasting and fulfilling careers, safety is still our top priority. Thus, the career event for September 15, 2018 is postponed due to inclement weather. For candidates who confirmed attendance, we will reach out to your mobile for the new schedule. For inquiries, you may email recruitment@ucpb.com. Thank you. Read more.

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