UCPB Customer Relations Center (+632) 811-9111   |   crc@ucpb.com   |  

ATM Protect

ATM Protect


Take the extra step to protect your UCPB ATM Card with ATM Protect!

ATM Protect gives you round-the-clock coverage anywhere and replaces stolen cash due to ATM-related theft.

Enroll now for only ₱15 a month!

For your other insurance needs, visit our Bancassurance page.

Enroll your UCPB ATM Card to protect your savings from:

Robbery during ATM withdrawal

Actual loss up to P50,000 or the daily withdrawal limit, whichever is less.
Robbery should have occurred within 10 minutes from transaction.
With a maximum of three incidents per year:

  • 1st incident: 100%
  • 2nd incident: 50%
  • 3rd incident: 25%
Robbery after over-the-counter withdrawal in branch

Actual loss up to P50,000 whichever is less.
Robbery should have occurred within 10 minutes from transaction.
Maximum of three robbery incidents in total per policy year:

  • 1st incident: 100%
  • 2nd incident: 50%
  • 3rd incident: 25%
Robbery from a stolen mobile phone banking device

Actual loss up to P50,000, whichever is less.
Robbery should have occurred within 10 minutes from transaction.
Maximum of three robbery incidents in total per policy year:

  • 1st incident: 100%
  • 2nd incident: 50%
  • 3rd incident: 25%
Loss from ATM skimming or tampering

Actual loss up to P50,000 or the daily withdrawal limit, whichever is less.
With a maximum of one incident per policy year.

Other benefits:

Accidental death benefit

P112,500 coverage in the event of the cardholder’s death directly attributed to the covered incident, and is within 12 months of the covered incident.

Hospital confinement

P2,250 for each day of the cardholder’s confinement in an accredited health facility, for a minimum of 3 days and a maximum of 30 days.

Document replacement

Actual cost up to P11,250 to replace stolen ID cards (government-issued IDs, employee IDs) and to obtain a new ATM card.

Identity theft restoration

Actual cost up to P112,500 in retaining a specialist to assist the cardholder to correct the false or fraudulent use of the cardholder’s identity for the reported lost or stolen card.

Trauma and assistance benefit

Emergency phone assistance, medical and legal referrals, and coordination of emergency fund transfer.

Quick processing of claims

Assistance in preparing and filing necessary documents, completing forms and contacting authorities.

24/7 Worldwide protection

Covers ATM robbery committed in the Philippines and overseas where the ATM card is accepted.

Terms and Conditions apply. Please refer to the Terms and Conditions below for complete information.

ATM Protect FAQs
ATM Protect Terms and Conditions
ATM Protect Tips

THIS PRODUCT IS BROUGHT TO YOU BY UCPB GENERAL INSURANCE COMPANY, INC. (UCPB GEN). THIS PRODUCT IS NOT A DEPOSIT. FINANCIAL PRODUCT/S OF UCPB GEN IS/ARE NOT INSURED BY THE PHILIPPINE DEPOSIT INSURANCE CORPORATION AND IS/ARE NOT GUARANTEED BY UNITED COCONUT PLANTERS BANK.
 
24/7 CUSTOMER HOTLINES FOR INCIDENT REPORTS AND CLAIMS

Hotline (+632) 2367233
Mobile (+63) 917-5257233
Email atmprotect@gbg.com

For any inquiries, please visit any UCPB branch or contact us at (02) 811-9111 or email crc@ucpb.com .
UCPB is supervised by the Bangko Sentral ng Pilipinas with telephone number (02) 708-7087 and email address consumeraffairs@bsp.gov.ph.

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For more information, please contact
UCPB Trust Banking Group:
(02) 811-9520, 811-9515, or 811-9541
trust@ucpb.com

Customer Advisories

System Maintenance Schedule: October 20 & 21, 2018 (12mn-3am)

Please be advised that the following electronic banking channels will not be available on October 20, 2018 (Saturday) and October 21, 2018 (Sunday) from 12:01 AM to 3:00 AM: UCPB Connect ATMs Mobile Phone Banking Point-of-Sale (POS) Terminals e-Commerce transactions (online purchases via VISA and Bancnet) CM.Biz Please take note that UCPB Accountholders will not be able to transact using other banks’ ATM. Kindly schedule your transactions before or after the scheduled maintenance. We apologize for the inconvenience this may cause. We are doing this to ensure consistent and improved service delivery for you. Thank you. Read more.

Attention: UCPB Visa Debit EMV Cardholders

Please be advised that cardholders who have not yet activated their UCPB Visa Debit EMV cards will no longer be able to use their cards by December 11, 2018. Activate your card as soon as possible to avoid inconvenience. Read more.

ADVISORY: Local Holidays

Please be advised of the following local holidays and the UCPB branches that will be closed:

Friday, October 19, 2018 – Dumaguete branch (Buglasan Festival – Proclamation No. 600)
Friday, October 26, 2018 – Angeles branch (Tigtigan Terakan Keng Dalan Festival – Proclamation No. 589)

Our ATMs and electronic banking facilities are available even during holidays. Thank you.

Read more.

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