UCPB Customer Relations Center (+632) 8811-9111   |   crc@ucpb.com   |  


The UCPB CM.Biz facility allows you to:

  • Access to your accounts wherever you are in the world, as long as you have access to the internet
  • Transfer funds to your own accounts, to other UCPB accounts or to accounts in other banks
  • Settle BIR-eFPS payments to comply with recent BIR requirements
  • Settle your utility bills, credit cards, insurance or real estate payments
  • View real-time account balances
  • Notify the bank of lost ATM cards or request replacement of a lost ATM card
  • Issue stop payment orders for checks or request check booklets
Afraid of security threats?
  • The UCPB website is equipped with an SSL Certificate, making sure that this is the official UCPB website.
  • The Maker / Approver method allows you to duplicate your company’s existing policies on approval limits.
Enrollment to UCPB CM.Biz will need documentations such as Secretary’s Certificate and signing of Memorandum of Agreement.
Please call your UCPB branch to inquire. 

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For more information, please contact
UCPB Trust Banking Group:
(02) 8811-9520, 8811-9515, or 8811-9541

Customer Advisories

60-day Grace Period on UCPB Loan Payments

Attention: Auto Loan, Home Loan, Salary Loan and Small Business Loan Clients

In compliance with the Bayanihan to Recover As One Act (Bayanihan 2), there will be a one-time 60-day payment moratorium on UCPB loans on current status (not past due) falling due on September 15 to December 31, 2020. The accrued interest during said period can be paid on a staggered basis. Read more.

Bounced emails and delayed/non-receipt of OTP using Yahoo email addresses

We have received reports from our clients, partners and suppliers of not being able to send/receive emails to/from UCPB using their Yahoo email addresses. There were also reports of delayed and non-receipt of OTP through Yahoo email addresses from Connect and Mobile App users.

As advised by our service provider, this is probably due to Yahoo’s tightened system and security controls which affect dormant and old yahoo accounts which have full and old inbox nearing or exceeding email limit. Read more.

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