UCPB Customer Relations Center (+632) 8811-9111   |   crc@ucpb.com   |  

Contact Us

Contact Us

UCPB is a leading provider of financial products and services to corporations, middle market companies, and individuals in the Philippines. It offers deposit and cash management services; trust and fund management services, treasury and money market investment services; corporate commercial, consumer and trade credit facilities; and international and investment banking services. We are glad to be of service to you.

United Coconut Planters Bankcrc@ucpb.com
UCPB Corporate Offices, 7907 Makati Avenue, Makati City, Philippines
(02) 8811-9000



For general concerns
(02) 8811-9111 or 1-800-1-888-9777 (toll-free from any PLDT landline)
crc@ucpb.com (weekdays, 7:00 am to 6:00 pm)

For ATM concerns
(02) 8811-9292 (24 hours a day, 7 days a week)

For Auto Loans, Home Loans, Salary Loans and Personal Loans
(02) 8811-9100 (weekdays, 8:30 am to 5:00 pm)

For Corporate Availments of Collections, Disbursement and Account Management Services
(02) 8811-9191
corporatehelpdesk@ucpb.com (weekdays, 8:30 am to 5:00 pm)


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Please do not provide any confidential information such as account and card numbers, PIN, or usernames and passwords.
Please do not provide any banking transaction instruction/s to ensure security of your account.
We will contact you via email or phone within 24 hours of the next banking day.
For lost ATM card or requests to block your card, please contact our ATM Center 24×7 hotline 8811-9292.

Please be informed that the migration to 8 digits effective October 6, 2019 is in line with the National Telecommunication Commission Memo 04-07-2018.

Quick Links

Product Name NAVPU YTD Return

As of Nov 15, 2019, 05:53:00 PM

Click here to use our UITF Yield Calculator

For more information, please contact
UCPB Trust Banking Group:
(02) 8811-9520, 8811-9515, or 8811-9541

Customer Advisories

System Maintenance Schedule: November 16, 2019 (1am-2am)

Please be advised that the following channels will be unavailable on November 16, 2019 (Saturday), 1:00 AM until 2:00 AM due to a system maintenance activity:

UCPB Website
Mobile Banking

UCPB accountholders may continue to use ATMs, and perform e-Commerce (online purchases via VISA and BancNet) and Point-of-Sale (POS) transactions.

We apologize for the inconvenience this may cause. We are doing this to ensure consistent and improved service delivery to you.

Thank you. Read more.

BancNet System Downtime Advisory: November 16 to 17, 2019 (11:45pm – 12:45am)

Please be advised that Inter-bank Fund Transfers via InstaPay (sending and receiving) through UCPB Connect and the UCPB Mobile App will not be available from 11:45pm of November 16 (Saturday) until 12:45am of November 17, 2019 (Sunday).

UCPB accountholders may continue to use ATMs, Connect and the Mobile Banking App during this time. Fund Transfers through PESONet will be available as well.

We apologize for the inconvenience this may cause. We are doing this to ensure consistent and improved service delivery to you.

Thank you. Read more.

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