UCPB Customer Relations Center (+632) 811-9111   |   crc@ucpb.com   |  

UCPB EMV Upgrade Frequently Asked Questions (FAQs)

UCPB EMV Upgrade Frequently Asked Questions (FAQs)

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EMV FAQs issued by the
Bangko Sentral ng Pilipinas
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if your branch is already releasing

UCPB Visa Debit/EMV Cards

  1. What is EMV?

    EMV, which stands for Europay, MasterCard and Visa, is a global standard for credit, debit and prepaid payment cards based on chip card technology. EMV chip-based payment cards, also known as smart cards, contain an embedded microprocessor, a type of small computer.

    The microprocessor chip contains the information needed to use the card for payment, and is protected by various security features. Chip cards are a more secure alternative to traditional magstripe payment cards.

  2. What are the benefits of EMV cards over the magstripe cards?

    With the EMV chip, card transactions are made more secure because encrypted security credentials are embedded on the chip and these keys are verified during card transaction. Only the issuing banks are able to decrypt and validate the said keys. This prevents fraudulent transactions from counterfeit cards produced through skimming or card cloning.

  3. Do I have to do anything to replace my existing UCPB ATM Card?

    For regular ATM cardholders, UCPB will automatically create your replacement card following its schedule for card replacement. Your maintaining branch will issue an advisory once your UCPB ATM card is ready for pick-up.

    For UCPB eMoney cardholders, you need to go to your maintaining branch and apply for a card replacement.

    If your regular ATM card or eMoney Card is under a UCPB Payroll arrangement, you need to coordinate with your HR on the schedule and process of card release for your company.

  4. How do I claim my UCPB Visa Debit/EMV Card?

    You may go to your maintaining branch to personally pick-up your card replacement. For your protection, pick-up of the card via representative will not be allowed.

    Again, if your regular ATM card or eMoney Card is under a UCPB Payroll arrangement, you need to coordinate with your HR on the schedule and process of card release for your company.

  5. Is there a charge for this card replacement?

    You will be issued the new UCPB Visa Debit Card free-of-charge.

    However, for succeeding card replacements (i.e. lost or stolen card) a fee of PHP160 per replacement shall be charged.

  6. My maintaining branch is far from where I’m currently assigned. Where else can I claim my UCPB Visa Debit/EMV Card?

    You may request for your card to be released through a UCPB Branch accessible to you by accomplishing the Inter-Branch Card Release Form. You may submit the accomplished Inter-Branch Card Release Form to any UCPB Branch or send a scanned copy via email to crc@ucpb.com.

  7. What are the requirements to claim my new UCPB Visa Debit Card?
    Please bring the following when you claim your UCPB Visa Debit Card:
  • Two (2) valid Identification Cards (i.e. Company ID and one (1) valid government-issued ID or two (2) valid government-issued IDs)
  • Existing UCPB ATM Card (optional, for reference only)

You may also be required to update your information with the bank by accomplishing the Customer Information Update Sheet and the Account Information Card.

* Please bring a Billing Statement (if there’s a change in your Present/Permanent Address) and a NSO Marriage Certificate (if there’s a change in your marital status).

  1. What will happen to my existing UCPB ATM Card? Will I be required to surrender my existing card?

    You may continue to use your old ATM cards while the card replacement is ongoing. You need not surrender your existing card when claiming your new card. The old card will just be deactivated once you activate your newly-issued UCPB Visa Debit Card. Activation will be via PIN change through the branch.

  2. Will I use the same PIN I have with my original card?

    No. You will also receive a new pin mailer corresponding to this card replacement. Upon receipt of your new UCPB Visa Debit Card, please change your pin in the branch to ensure the security of your card and to activate your card. Once activated, you can then use the card.

  3. What happens to the balance of my old card?

    Your balance will remain the same as we will only be changing your card. Your account number will remain the same.

  4. What transactions can I do with my UCPB Visa Debit Card?
    Aside from the transactions you can do using a regular ATM card through UCPB and Bancnet ATMs in the Philippines (e.g. cash withdrawal, balance inquiry, bills payment, fund transfer within your own accounts, to other UCPB accounts and to accounts in other local banks), the following transactions are now enabled using your UCPB Visa Debit Card:
  • International ATM Cash Withdrawal. You can now get cash in the local currency (e.g. USD in USA, HKD in Hongkong, etc.) when you travel abroad.
  • Cashless Purchases via Point-of-Sale (POS) terminals in Visa-accredited merchants here and abroad.
    • Why am I not being required to input my PIN / sign the transaction slip for transactions below Php 2000 anymore when I use it in POS terminals?

      The PIN /signature requirement is dependent on the rules and regulations of the particular network (e.g. BancNet, VISA) where the card transaction is processed through.

      Previously, UCPB cards are only powered by BancNet therefore can only be used locally through BancNet POS terminals. BancNet requires a PIN to proceed with the transaction.

      Now, your UCPB card is powered by both VISA and BancNet, therefore can be used both locally and internationally through VISA and BancNet POS terminals. VISA does not always require a PIN or signature to proceed with the transaction, depending on the merchant / amount of the transaction.

      If a merchant has both VISA and BancNet POS terminals, the merchant makes use of the VISA POS terminal as a default, therefore would not need your PIN to be inputted to process the transaction. If the merchant uses the BancNet POS terminal, your PIN would be required to process the transaction.

    • Can I increase/decrease the POS purchase limit of my UCPB Visa Debit Card?

      Currently, the default POS purchase limit is set at Php 100,000 daily. You may request for an increase or decrease of your POS purchase transaction limits through your UCPB maintaining branch. Please note that the limit covers both POS purchase and online purchase transactions. You will need to present your UCPB Visa Debit Card and valid IDs upon request.

  • Online Shopping through Visa-accredited web merchants/e-commerce sites.
    • Your use of the UCPB Debit Card with the required authorization such as correct PIN entry for ATM and POS terminals, signing of the transaction slip for selected POS terminals or Card Number and other required information, such as the Card Expiry and Card Verification Value (CVV) entry, for internet payment facilities/e-Commerce sites shall serve as your instruction to UCPB to process the transaction based on your valid authorization.
  1. What are the limits of my UCPB Visa Debit Card?

    Below are the standard limits of your card. You may have this increased/decreased through your maintaining branch.

    Transaction Daily Limit
    ATM Cash Withdrawal PHP 20,000
    Purchases (via Point-of-Sale(POS) and Online Payments) PHP 100,000
    POS Cash Pay-out PHP 20,000
    Inter-Bank Funds Transfer PHP 100,000

  2. What are the charges?

    The following transactions are free of charge:

    Transaction Transaction Fee
    Cash Withdrawal, Balance Inquiry, and Fund Transfer to UCPB Accounts through UCPB ATMs Free
    Bills Payment through UCPB and local bank ATMs Free
    Cashless Purchase through Point-of-Sale Terminals Free
    Online Shopping Payment through Visa-accredited internet merchants* Free
    * some merchants charge web or convenience fee

    Transactions through the following channels are charged with the corresponding fees:

    Transaction Transaction Fee
    Balance Inquiry through local bank ATMs PHP 2
    Cash Withdrawal through local bank ATMs PHP 12
    Inter-Bank Fund Transfer through UCPB and local bank ATMs PHP 25
    Balance Inquiry through International Visa-accredited ATMs PHP 50
    Cash Withdrawal through International Visa-accredited ATMs PHP 150

    Fees may be updated by UCPB from time to time. For updates and the complete list of applicable fees and charges, please visit our Service Fees and Charges page.

  3. What happens if there are unauthorized transactions made using my UCPB VISA Debit Card?

    Immediately report any unauthorized use of your card to UCPB ATM Hotline at (632) 811-9292, Domestic Toll Free (1-800-1-888-9777) or Universal Toll Free (IAC +800-1-888-9777) and have your card blocked to prevent any additional unauthorized use. You will also be requested to fill out a dispute form and provide other required information to help the investigation and to see if the funds may still be retrieved from the merchant, following VISA rules and guidelines.

    Please note: Card replacement of blocked cards is subject to payment of the regular card replacement fee.

For more information on UCPB Visa Debit/EMV card, please visit our Visa Debit page.

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Customer Advisories

System Maintenance Schedule: May 24, 2019 (10pm – 1am)

Please be advised that the following mobile banking services will be unavailable due to a scheduled system maintenance from 10:00 PM on May 24, 2019 (Friday) until 1:00 AM on May 25, 2019 (Saturday):

SMART and SUN Buy Load Transaction Service

We apologize for any inconvenience this may cause you.

Thank you.

System Maintenance Schedule: May 24 and 25, 2019 (12am-2am)

Please be advised that the following electronic banking channels will not be available from 12:00 midnight until 2:00 AM on May 24, 2019 (Friday) and from 12:00 midnight to 2:00 AM on May 25, 2019 (Saturday):

UCPB ATMs – Please note that UCPB Accountholders will not be able to transact using other banks’ ATMs.
UCPB Connect
Mobile Phone Banking
e-Commerce transactions (online purchases via VISA and BancNet)
CM.Biz

Kindly schedule your transactions before or after the scheduled maintenance.

We apologize for the inconvenience this may cause. We are doing this to ensure consistent and improved service delivery to you.

Thank you.

Local Holidays

Please be advised of the following local holidays and the UCPB branches that will be closed:

Monday, May 27, 2019 – Naga branch (Camarines Sur Foundation Anniversary – Republic Act No. 9410 )
Tuesday, May 28, 2019 – Paniqui, and Tarlac branches (Araw ng Lalawigan ng Tarlac – Proclamation No. 109)

Our ATMs and electronic banking facilities are available even during holidays. Thank you.


Past Holidays:

2019
Friday, May 24, 2019 – Solano branch (Nueva Vizcaya Day “Ammungan Festival” – Proclamation No. 2412 )
Wednesday, May 15, 2019 – Gumaca branch (Araw ng mga Magsasaka at Araña at Baluarte Festival – Proclamation No. 718 )
Wednesday, May 15, 2019 – Surigao branch (Adlaw Nan Probinsya Nan Surigao del Norte – Republic Act No. 11100 )
Monday, May 13, 2019 – ALL BRANCHES (Election Day – Proclamation No. 719)
Tuesday, May 7, 2019 – San Pablo branch (79th Charter Anniversary of San Pablo City – Proclamation No. 714)
Tuesday, May 7, 2019 – Angeles, Clark Field, and San Fernando branches (Jose Abad Santos Day – Republic Act No. 8815)
Monday, May 6, 2019 – Santiago branch (25th Founding Anniversary of Santiago City – Presidential Decree No. 712)
Wednesday, May 1, 2019 – All UCPB Branches (Labor Day)
Friday, April 26, 2019 – Tarlac branch (21st Charter Anniversary of Tarlac – Presidential Decree No. 705)
Thursday and Friday, April 18 and 19, 2019 – All UCPB branches, in observance of the Holy Week
Friday, April 12, 2019 – Roxas branch (Pres. Manuel Roxas Day – Republic Act No. 9217)
Tuesday, April 9, 2019 – ALL UCPB BRANCHES (Araw ng Kagitingan)
Friday, April 5, 2019 – Dagupan, and Urdaneta branches (439th Founding Anniversary of Pangasinan – Proclamation No. 696)
Thursday, April 4, 2019 – Antipolo and Masinag branches (21st Cityhood Anniversay of Antipolo City – Proclamation No. 695)
Wednesday, April 3, 2019 – Cotabato, General Santos, Iligan, Kidapawan, Pagadian, and Zamboanga branches (Isra’ wal Miraj – Presidential Decree No. 1083)
Wednesday, April 3, 2019 – Legaspi branch (Founding Anniversary of Albay – Republic Act No. 1119)
Tuesday, April 2, 2019 – Balagtas and Baliuag branches (Birth Anniversary of Francisco “Balagtas” Baltazar – Proclamation No. 701)
Wednesday, March 27, 2019 – Annapolis, Greenhills, and N. Domingo branches (Pinaglabanan Day – Proclamation No. 146)
Friday, March 22, 2019 – Dasmariñas, Imus, Molino, and Rosario branch (Birth Anniversary of Gen. Emilio Aguinaldo – Proclamation No. 694)
Thursday, March 21, 2019 – Calapan branch (21st Founding Anniversary of the City of Calapan – Proclamation No. 691)
Monday, March 18, 2019 – Bajada, Magsaysay, Palma Gil, and San Pedro branches (82nd Araw ng Dabaw – Proclamation No. 675)
Monday, March 18, 2019 – Iznart, Jaro, Kalibo, Mabini, and Roxas branches (Liberation of Panay – Proclamation No. 21)
Monday, March 18, 2019 – Masbate branch (118th Founding Anniversary of the Province of Masbate – Proclamation No. 692)
Wednesday, March 13, 2019 – Paniqui branch (307th Foundation Day – Resolution No. 25-s2019)
Friday, March 1, 2019 – Alabang, Madrigal Business Park and Muntinlupa branches (Muntinlupa City Charter Day – Republic Act No. 9191)
Wednesday, February 27, 2019 – General Santos branch (30th Kalilangan Festival of General Santos City – Proclamation No. 670)
Tuesday, February 26, 2019 – Zamboanga branch (82nd Charter Day Anniversary of Zamboanga City – Proclamation No. 669)
Monday, February 25, 2019 – ALL UCPB BRANCHES (33rd Anniversary of the EDSA People Power Revolution – Proclamation No. 555)
Wednesday, February 13, 2019 – Aquino Avenue, Aseana City, Baclaran, Bicutan, BF Parañaque, and Sucat branches (Cityhood Anniversary of Parañaque – Proclamation No. 665)
Tuesday, February 12, 2019 – Kidapawan branch (21st Founding Anniversary of Kidapawan City – Proclamation No. 664)
Monday, February 11, 2019 – Iznart, Jaro, Kalibo, Mabini, and Roxas branches (Gov. Evelio B. Javier Day – Republic Act No. 7601)
Tuesday, February 5, 2018 – ALL UCPB BRANCHES (Chinese New Year)
Wednesday, January 23, 2019 – Baliuag and Meycauayan branches (First Philippine Republic Commemoration – Proclamation No. 651)
Tuesday, January 22, 2019 – Vigan branch (Anniversary of the Cityhood of Vigan, Ilocos Sur – Republic Act No. 9411)
Monday, January 21, 2019 – Cotabato branch (Organic Law for the Bangsamoro Autonomous Region in Muslim Mindanao – Republic Act No. 11054)
Monday, January 21, 2019 – Pagadian branch (Pasalamat Festival – Proclamation No. 653)
Friday, January 18, 2019 – Kalibo branch (Feast of Sto. Nino Ati-atihan Festival – Aklan Bankers Club Resolution No. 001)
Friday, January 18, 2019 – Sta. Rosa branch (227th Founding Anniversary of the City of Sta. Rosa Laguna – Proclamation No. 649)
Friday, January 18, 2019 – Tarlac branch (3rd Kaisa Festival – Proclamation No. 650)
Tuesday, January 15, 2019 – San Pablo branch (24th Coconut Festival – Proclamation No. 644)
Wednesday, January 16, 2019 – Navotas branch (113th Founding Anniversary – Proclamation No. 120)
Friday, January 11, 2019 – Balanga and Limay branches (Bataan Foundation Day – Republic Act No. 11138)
2018
Tuesday, December 18, 2018 – Iznart, Jaro, and Mabini branches (Birth Anniversary of Graciano Lopez-Jaena – Republic Act No. 9070)
Tuesday, December 11, 2018 – Angeles, Clarkfield, and San Fernando branches (Founding Anniversary of Pampanga – Proclamation No. 2226)
Saturday, December 8, 2018 – SM City Cebu branch (Feast of Immaculate Conception of Mary – Republic Act No. 10966)
Tuesday, November 27, 2018 – Paniqui and Tarlac branches (Birth anniversary of the late nationalist Benigno “Ninoy” S. Aquino Jr. – Proclamation No. 915)
Monday, November 26, 2018 – Dasmariñas branch (Founding Anniversary in the City of Dasmariñas – Proclamation No. 625)
Tuesday, November 13, 2018 – Dagupan branch (Birth Anniversary of the late Speaker Eugenio P. Perez – Proclamation No. 6721)
Thursday, November 15, 2018 – Calapan and San Jose branch (68th Founding Anniversary of Mindoro – Proclamation No. 614 and 615)
Monday, November 12, 2018 – Karuhatan, Malanday, and Paso de Blas branches (Valenzuela Day – Proclamation No. 605)
Thursday, November 8, 2018 – Kalibo branch (Birth Anniversary of Godofredo P. Ramos, the “Father of Aklan” – Proclamation No. 194)
Monday, November 5, 2018 – Lacson-Galo, Libertad, North Drive, and San Juan branches (Cinco de Noviembre – Republic Act No. 6709)
Thursday, November 1, 2018 – ALL BRANCHES, in observance of All Saints’ Day
Friday, November 2, 2018 – ALL BRANCHES, in observance of All Souls’ Day
Friday, October 26, 2018 – Angeles branch (Tigtigan Terakan Keng Dalan Festival – Proclamation No. 589)
Wednesday, October 24, 2018 – Legaspi branch (Legazpi Port District Fiesta – Resolution No. 2018-005)
Friday, October 19, 2018 – Dumaguete branch (Buglasan Festival – Proclamation No. 600)
Wednesday, October 17, 2018 – Sorsogon branch (Kasanggayahan Festival – Republic Act No. 7380)
Tuesday, October 16, 2018 – Oroquieta branch (Oroquieta City Day – Republic Act No. 7677)
Monday, October 15, 2018 – Angeles branch (Kuliat Festival – Proclamation No. 589)
Friday, October 12, 2018 – Zamboanga branch (Special Non-Working Holiday in Zamboanga City – Republic Act No. 7350)
Friday, September 28, 2018 – Daet branch (Commemoration of Wenceslao Q. Vinzons – Republic Act No. 6720)
Monday, September 24, 2018 – Calamba branch (Birth Anniversary of the Late Speaker Jose Yulo Sr. – Republic Act No. 7851)
Monday, September 17, 2018 – Pagadian branch (66th Founding Anniversary of Zamboanga Del Sur – Presidential Decree No. 576)
Friday, September 14, 2018 – Naga branch (Feast of Our Lady of Peñafrancia – Proclamation No. 654)
Tuesday, September 11, 2018 – Cotabato, General Santos, Iligan, Kidapawan, Pagadian, and Zamboanga, branches (Amonjadid Islamic New Year Celebration – Presidential Decree No.1083)
Monday, September 10, 2018 – Surigao branch (Annual City Fiesta – Resolution No. 2018-005)
Friday, September 7, 2018 – Naga branch (Annual Regional Celebration of Peñafrancia Festivities – Resolution No. 2018-04)
Wednesday, September 5, 2018 – General Santos branch (20th Tuna Festival – Proclamation No. 562)
Friday, August 31, 2018 – Surigao branch (Charter Day of Surigao City – Proclamation No. 1802)
Thursday, August 30, 2018 – Mandaue branch (49th Charter Day of Mandaue City – Proclamation No. 559)
Thursday, August 30, 2018 – Meycauayan branch (Birth Anniversary of Marcelo H. Del Pilar – Republic Act No. 7449)
Tuesday, August 28, 2018 – Cogon and Velez branches (Cagayan De Oro City Day – Republic Act No. 9644)
Monday, August 20, 2018 – Lucena – Centro and Lucena – Guinto branches (Lucena Day – Proclamation No. 554)
Wednesday, August 15, 2018 – Baliuag and Meycauayan branches (Foundation Day – Proclamation No. 549)
Friday, August 10, 2018 – Gumaca branch (Lorenzo Tañada Sr. Day – Proclamation No. 545)
Friday, August 10, 2018 – Legaspi branch (Ibalong Festival – Sanguniang Bayan Resolution No. 140181-2018)
Monday, August 6, 2018 – Banilad, Carbon, F. Ramos, Jones Avenue, Mabolo, Mandaue, Mango Avenue, and SM City Cebu branches (Province of Cebu and Component Cities Holiday – Republic Act No. 8952)
Thursday, August 2, 2018 – Butuan branch (Adlaw Hong Butuan / Charter Day – Proclamation No. 488)
Thursday, August 9, 2018 – Laoag branch (Governor Roque B. Ablan, Sr. Day – Republic Act No. 6941)
Monday, July 23, 2018 – Batangas, Lemery, Lipa – Recto, Lipa – Bigben, Sto. Tomas, and Tanauan branches (Mabini Day – Proclamation No. 2367)
Monday, July 16, 2018 – Baguio branch (31st Founding Anniversary of Cordillera Administrative Region – Proclamation No. 536)
Monday, July 16, 2018 – Ozamiz branch (Ozamiz City Charter Day – Proclamation No. 6743)
Tuesday, July 10, 2018 – Sta. Rosa branch (14th Anniversary of the Conversion of Sta. Rosa into a Component City of Laguna – Proclamation No. 525)
Monday, July 2, 2018 – Hanston Square, Ortigas, Pasig, Pioneer, Shaw-Escriva Drive, and Tektite branches (Araw ng Pasig – Proclamation No. 523)
Friday, June 29, 2018 (open until 12 noon only)Tacloban branch (Sangyaw Festivities – Executive Order 2018-06-118)
Friday, June 29, 2018 – Tuguegarao branch (Aggao Nac Cagayan – Proclamation No. 2430)
Friday, June 22, 2018 – Pagadian branch (49th Charter Anniversary of Pagadian – Proclamation No. 512)
Wednesday, June 20, 2018 – Cotabato branch (Araw ng Cotabato – Proclamation No. 1745)
Wednesday, June 20, 2018 – Lipa – Big Ben and Lipa – Recto branches (71st Founding Anniversary City of Lipa – Proclamation No. 58)
Tuesday, June 19, 2018 – Biñan, Calamba, Laguna, San Pablo, Sta. Cruz, and Sta. Rosa branches (157th Birth Anniversary of Dr. Jose P. Rizal – Proclamation No. 507)
Tuesday, June 19, 2018 – Surigao branch (Adlaw Nan Surigao Del Norte – Republic Act No. 9210)
Monday, June 18, 2018 – Naga branch (Naga City Charter Day – Republic Act No. 9210)
Friday, June 15, 2017 – ALL BRANCHES (Eid’l Fitr)
Tuesday, June 12, 2017 – ALL BRANCHES (National Independence Day)
Monday, June 11, 2018 – Antipolo, Cainta, Masinag, Q. Plaza and Taytay branches (117th Founding Anniversary of the Province of Rizal – Proclamation No. 502)
Monday, May 28, 2018 – Paniqui and Tarlac branches (Araw ng Lalawigang Tarlak – Proclamation No. 109)
Monday, May 28, 2018 – Imus branch (Battle of Alapan Anniversary / National Flag Day – Proclamation No. 493)
Monday, May 21, 2018 – Malabon branch (419th Founding Anniversary of the City of Malabon – Proclamation No. 468)
Tuesday, May 15, 2018 – Surigao branch (Foundation Day of the Mother Province of Surigao – Proclamation No. 457)
Monday, May 14, 2018 – All UCPB branches (Barangay and SK elections – Proclamation No. 479)
Friday, May 11, 2018 – Cauayan branch (Isabela Day – Proclamation No. 108)
Friday, April 13, 2018 – Cotabato, General Santos, Iligan, Kidapawan, Pagadian, and Zamboanga branches (“Izra Wal Miraj” or Nocturnal Journey and Ascension of Prophet – Presidential Decree No. 1083)
Monday, April 9, 2018 – All UCPB Branches (Araw ng Kagitingan)
Thursday, April 5, 2018 – Dagupan branch (438th founding anniversary of the Province of Pangasinan – Malacañang Proclamation No. 448 )
Thursday to Saturday, March 29 – 31, 2018 – All UCPB branches, in observance of the Holy Week
Wednesday, March 28, 2018 – All UCPB branches, will be open until 12noon only
Friday, March 23, 2018 – Kalibo branch (Death Anniversary of the 19 Martyrs of Aklan – Republic Act No. 7806)
Thursday, March 22, 2018 – Baliuag branch (155th Birth Anniversary of Mariano Ponce – Proclamation No. 429)
Thursday, March 22, 2018 – Dasmariñas, Imus, Molino, and Rosario branches (Birth Anniversary of Gen. Emilio Aguinaldo – Proclamation No. 446)
Monday, March 19, 2018 – Bajada, Magsaysay, Palma Gil, and San Pedro branches (Araw ng Pasasalamat – Proclamation No. 439)
Friday, March 16, 2018 – Bajada, Magsaysay, Palma Gil, and San Pedro branches (Araw ng Dabaw – Republic Act No. 7551)
Friday, March 9, 2018 – Tanauan branch (Birth Anniversary of late Pres. Jose P. Laurel)
Friday, March 2, 2018 – La Union branch (168th Foundation Anniversary of the Province of La Union – Malacañang Proclamation No. 422)
Thursday, March 1, 2018 – Alabang, Madrigal, and Muntinlupa branches (Muntinlupa City Charter Day – Republic Act No. 9191)
Tuesday, February 27, 2018 – General Santos branch (29th Kalilangan Festival of the City of General Santos – Presidential Proclamation No. 421)
Monday, February 26, 2018 – Zamboanga branch (81st Charter Day Anniversary of the City of Zamboanga – Proclamation No. 412)
Friday, February 16, 2018 – ALL UCPB BRANCHES (Chinese New Year)
Tuesday, February 13, 2018 – Surigao branch (Suspension of banking operations due to Typhoon Basyang)
Tuesday, February 13, 2018 – Aquino Avenue, Aseana City, Baclaran, BF Parañaque, Bicutan, and Sucat branches (20th Cityhood Anniversary of Parañaque – Proclamation No. 409)
Monday, February 12, 2018 – Kidapawan branch (20th Founding Anniversary of Kidapawan – Proclamation No. 408)
Friday, February 2, 2018 – Laoag branch (200th Foundation Anniversary of Ilocos Norte- Malacañang Proclamation No. 402)
Friday, February 2, 2018 – Vigan branch (Kannawidan Ylocos Festival- Proclamation no. 398)
Tuesday, January 23, 2018 – Meycauayan branch (119th Anniversary of Inauguration of the First Philippine Republic – Proclamation No. 394)
Thursday, January 18, 2018 – Sta. Rosa branch (18th Sikhayan Festival, 226th Founding Anniversary – Presidential Proclamation No. 397)
Tuesday, January 16, 2018 – Batangas branch (112th Founding Anniversary of Navotas City – Proclamation No. 120)
Tuesday, January 16, 2018 – Navotas branch (City Fiesta and Tourism & Cultural Day – Malacañang Proclamation No. 390)
Monday, January 15, 2018 – San Pablo branch (23rd Coconut Festival and Street Dancing Competition (Mardi Gras) – Malacañang Proclamation No. 388)
2017
Tuesday, December 19, 2017 – Alabang, Madrigal, and Muntinlupa branches (Centennial Year of Muntinlupa as an Independent Local Government Unit – Malacañang Proclamation No. 327)
Tuesday, December 19, 2017 – Cotabato, Iligan, and Kidapawan branches (Shariff Kabunsuan Day – Batas Pampook Blg. 14)
Friday, December 15, 2017 – San Jose branch (73rd Year Anniversary of the Liberation Day of Municipality of San Jose, Occidental Mindoro – Malacañang Proclamation No. 653)
Monday, December 11, 2017 – Angeles, Clark, and San Fernando branches (446th Aldo ning Kapampangan – Presidential Proclamation No. 2226)
Friday, December 8, 2017 – 3nd Street, Global City, Mckinley Hill, and The Fort branches (Cityhood Anniversary of Taguig – Proclamation No. 358)
Friday, December 8, 2017 – Angeles branch (Angeles City Foundation Day – Republic Act No. 8315)
Friday, December 8, 2017 – Antipolo and Masinag branch (426th Founding Anniversary – Proclamation No. 357)
Friday, December 8, 2017 – Batangas, Lemery, Lipa – Big Ben, Lipa – Recto, Sto. Tomas, and Tanauan branches (Founding Anniversary of the Province of Batangas – Proclamation No. 367)
Friday, December 8, 2017 – Cotabato branch (Feast of Immaculate Conception – Batas Pampook Blg. 48)
Friday, December 8, 2017 – Urdaneta branch (Feast of the Immaculate Conception – Executive Order No. 2016-020)
Monday, November 27, 2017 – Paniqui and Tarlac branches (Ninoy Aquino Day – Republic Act No. 8151)
Friday, November 24, 2017 – Dumaguete branch (Charter Day of the City of Dumaguete – Republic Act No. 7253)
Thursday, November 16, 2017 – Vigan branch (Birth Anniversary of President Elpidio Quirino – Republic Act No. 1927)
Wednesday, November 15, 2017 – Calapan and San Jose branches (67th Foundation Day Anniversary of Occidental Mindoro – Malacañang Proclamation No. 337)
Wednesday, November 8, 2017 – Calbayog branch (Typhoon Yolanda Resiliency Day – House Bill No. 6591)
Wednesday, November 8, 2017 – Kalibo branch (Goding Ramos Day – Presidential Proclamation No. 194)
Wednesday, November 8, 2017 – Tacloban branch (Tacloban Day – Republic Act No. 6591)
Thursday, November 2, 2017 – Oroquieta and Ozamiz branches (Misamis Occidental Foundation Day – Presidential Proclamation
No. 329)
Monday, November 13, 2017 – Gumaca branch (435th Founding Anniversary of Municipality of Gumaca – Malacañang Proclamation No. 341)
Monday, November 13, 2017 – Urdaneta branch (Birth Anniversary of Late Speaker Eugenio Perez – Republic Act No. 6721)
Wednesday, November 1, 2017 – ALL BRANCHES, in observance of All Saints’ Day
Tuesday, October 31, 2017 – ALL BRANCHES (Special Non-Working Holiday – Presidential Proclamation No. 50)
Friday, October 27, 2017 – Angeles branch (Tigtigan Terakan Keng Dalan – Presidential Proclamation No. 323)
Thursday, October 26, 2017 – Banilad, Carbon, F Ramos, Jones Avenue, Mabolo, Mandaue, Mango Avenue, SM City Cebu, branches (Interment of Archbishop Ricardo Cardinal Vidal – CBC Resolution No. 04/17)
Friday, October 20, 2017 – Dumaguete branch (Buglasan Festival – Presidential Proclamation No. 324)
Friday, October 20, 2017 – Tacloban branch (73rd anniversary of the Leyte Gulf Landing – Republic Act No. 1745)
Thursday, October 19, 2017 – Lacson – Galo, Libertad, North Drive, San Juan branches (Bacolod City Charter Day – Republic Act No. 77214)
Monday, October 16, 2017 – Oroquieta branch (Oroquieta City Day – Republic Act No. 7677)
Thursday, October 12, 2017 – Zamboanga branch (Feast of our La Virgen del Pilar – Republic Act No. 7350)
Monday, October 9, 2017 – Angeles branch (Kuliat Festival – Presidential Proclamation No. 323)
Thursday, September 28, 2017 – Daet branch (Birth Anniversary of Wenceslao Q. Vinzons – Republic Act No. 6720)
Wednesday, September 27, 2017 – Sto. Tomas branch (Birth Anniversary of Gen. Miguel Malvar – Resolution No. 2017-635)
Thursday, September 21, 2017 – Cotabato, General Santos, Iligan, Kidapawan, Pagadian, and Zamboanga branches (Islamic New Year – Article 169 of Presidential Decree No. 1083)
Wednesday, September 20, 2017 – Iligan branch (Diyandi Festival – Iligan City Ordinance No. 04-4605)
Friday, September 15, 2017 – Baliuag and Meycauayan branches (119th Anniversary of Inauguration of the Malolos Congress – Presidential Proclamation No. 241)
Friday, September 15, 2017 – Naga branch (Peñafrancia Festivities – Presidential Proclamation No. 654)
Saturday, September 9, 2017 – SM City Cebu branch (Osmeña Day – Republic Act No. 6953)
Friday, September 8, 2017 (open until 12 noon only)Naga branch (Peñafrancia Festivities – Presidential Proclamation No. 654)
Tuesday, September 5, 2017 – General Santos branch (Inauguration Day and 19th Tuna Festival – Presidential Proclamation No. 299)
Friday, September 1, 2017 – ALL BRANCHES (Eid’l Adha)
Thursday, August 31, 2017 – Surigao branches (Surigao Charter Day – Republic Act No. 1802)
Wednesday, August 30, 2017 – Balagtas, Baliuag and Meycauyan branches (Birth Anniversary of Gat Marcelo H. Del Pilar – Republic Act No. 7449)
Monday, August 28, 2017 – Cogon and Velez branches (Cagayan de Oro City Day – Republic Act No. 9644)
Friday, August 25, 2017 – Iznart, Jaro, and Mabini branches (80th Iloilo City Charter Day – Presidential Proclamation No. 253)
Saturday, August 19, 2017 – SM City Cebu branch (Suspension of Saturday banking due to bankwide activities to be attended by the officers and staff of the branch)
Friday, August 18, 2017 – Bajada, Palma Gil, R. Magsaysay, San Pedro branches (Kadayawan Festival – Presidential Proclamation No. 273)
Friday, August 18, 2017 – Naga branch (Death Anniversary of Jesse Robredo – Presidential Proclamation No. 274)
Wednesday, August 16, 2017 – Tuguegarao branch (Pavvurulun “Afi” Festival – Proclamation No. 272)
Tuesday, August 15, 2017 – Meycauayan branch (Foundation Day – Proclamation No. 268)
Friday, August 11, 2017 – Legaspi branch (Opening of Ibalong Festival 2017 – Resolution No. 2017-991)
Thursday, August 10, 2017 – Gumaca branch (Lorenzo Tañada Sr. Day – Proclamation No. 262)
Wednesday, August 9, 2017 – Laoag branch (Governor Roque B. Ablan Sr Day – Republic Act No.6941)
Monday, August 2, 2017 – Butuan branch (Adlaw Hong Butuan – Presidential Proclamation No. 206.)
Monday, July 10, 2017 – Sta. Rosa branch (13th Anniversary of the Conversion of the Municipality of Sta. Rosa Laguna into a Component City of the Province of Laguna – Presidential Proclamation No. 246)
Friday, June 30, 2017 – Tacloban branch (Tacloban Day – Republic Act No. 7676)
Thursday, June 29, 2017 – Tuguegarao branch (434th Anniversary of the Province of Cagayan (Aggao Na Cagayan) – Proclamation No. 2430)
Thursday, June 22, 2017 – Pagadian branch (48th Charter Day of Pagadian City – Proclamation No. 228)
Tuesday, June 20, 2017 – Cotabato branch (Araw ng Kutabato – Presidential Proclamation No. 1745)
Tuesday, June 20, 2017 – Dagupan branch (70th Charter Day Anniversary – Presidential Proclamation No. 219)
Tuesday, June 20, 2017 – Lipa Bigben branch (70th Founding Anniversary of Lipa City, Batangas – Proclamation No. 224)
Tuesday, June 20, 2017 – Lipa Recto branch (70th Charter Day Anniversary – Presidential Proclamation No. 219)
Monday, June 19, 2017 – Laoag branch (Charter Day Anniversary)
Monday, June 19, 2017 – Surigao branch (“Adlaw Nan Surigao Del Norte” – Republic Act No. 7553)
Monday, June 19, 2017 – San Pablo and Sta. Cruz branch (156th Birth Anniversary of Dr. Jose P. Rizal – Proclamation No. 222)
Friday, June 16, 2017 – Iligan branch (Charter Day – “Adlaw sa Iligan” – Resolution No. 143)
Thursday, June 15, 2017 – Angeles branch (Mount Pinatubo remembrance – Presidential Proclamation No. 233)
Thursday, June 15, 2017 – Velez and Cogon branches (Cagayan De Oro City Charter Day Celebration – Republic Act. No. 521)
Saturday, May 27 2017 – Naga branch (Camarines Sur Foundation Anniversary – Republic Act No. 9410)
Friday, May 26, 2017 – Baliuag branch (Charter Day Celebration – Proclamation No. 195)
Wednesday, May 24, 2017 – Solano branch (Nueva Vizcaya Day – Proclamation No. 2422)
Friday, May 19, 2017 – Butuan branch (Balanghai Festival – Proclamation No. 205)
Monday, May 15, 2017 – Surigao branch (Adlaw Nan Probinsya Nan Surigao Del Norte – Proclamation No. 167)
Friday, May 5, 2017 – Santiago branch (Cityhood Anniversary of Santiago City – Proclamation No. 204)
Monday, May 1, 2017 – ALL BRANCHES (Labor Day)
Friday, April 28, 2017 – ALL METRO MANILA BRANCHES were closed EXCEPT Main Office branch (Non-Working Day in view of the ASEAN Summit); branches in Rizal, Bulacan, Laguna, Cavite, North Luzon, Central Luzon, South Luzon, Visayas and Mindanao were open
Tuesday, April 25, 2017 – Kalibo branch (Birth Anniversary of Aklan – Republic Act No. 6722)
Monday, April 24, 2017 – Cotabato, Iligan, Kidapawan, Pagadian, Zamboanga branches (Nocturnal Journey and Ascension of Prophet Muhammad (SAW) Muslim Holiday – Presidential Decree No. 1083)
Saturday, April 22, 2017 – Iligan branch, due to a company event
Friday, April 21, 2017 – Calamba branch (16th Cityhood Anniversary of the City of Calamba, Laguna – Proclamation No. 189)
Wednesday, April 19, 2017 – Tarlac branch (19th Cityhood Anniversary of Tarlac City – Presidential Proclamation No. 188)
Thursday and Friday, April 13 and 14 – ALL BRANCHES, in observance of the Holy Week
Saturday, April 8, 2017 – Batangas, Iligan, Laguna, Legaspi, Naga, P. Paterno, and SM City Cebu branches, due to a company event
Wednesday, April 5, 2017 – Dagupan and Urdaneta branches (437th Foundation Day of the Province of Pangasinan – Proclamation No. 179)
Tuesday, April 4, 2017 – Antipolo and Masinag branches (19th Cityhood Anniversary of Antipolo – Proclamation No. 177)
Thursday, March 30, 2017 – Cauayanbranch (16th Founding Anniversary of the City of Cauayan, Isabela)
Monday, March 27, 2017 – Annapolis, Greenhills, and N. Domingo branches (San Juan City Day – Proclamation No. 146)
Saturday, March 25, 2017 – Legaspi and Naga branches, due to a company event
Wednesday, March 22, 2017 – Baliuag branch (Birth Anniversary of Mariano Ponce – Proclamation No. 180)
Wednesday, March 22, 2017 – Dasmariñas, Imus, Molino, and Rosario branches (Birth Anniversary of Gen. Emilio Aguinaldo – Proclamation No. 181)
Tuesday, March 21, 2017 – Calapan branch (19th Founding Anniversary of the City of Calapan – Proclamation No. 157)
Tuesday, March 21, 2017 – Urdaneta branch (19th Year Cityhood – EO No. 2011-003)
Saturday, March 4, 2017 – UCPB Laguna branch, due to a banking event
Thursday, March 2, 2017 – UCPB La Union branch (167th Foundation Anniversary of the Province of La Union – Proclamation No. 153)
Monday, February 27, 2017 – Gen. Santos branch (78th Foundation Day Anniversary and culmination of the 28th Kalilangan Festival of the City of General Santos)
Friday, February 24, 2017 – Banilad, Carbon, F. Ramos, Jones Avenue, Mabolo, Mango, and SM City Cebu branches (Cebu Charter Day)
Monday, February 16, 2017 – UCPB 10th Avenue, Caloocan, and Grace Park branches (54th Founding Anniversary of Caloocan City – Republic Act No. 7750)
Monday, February 13, 2017 – Aquino Avenue, Aseana, Baclaran, BF Parañaque, Bicutan, and Sucat Branches (19th Cityhood Anniversary of Parañaque City – Proclamation No. 144)
Friday, February 10, 2017 – Laoag branch (Pamulinawen Festival and Laoag City Day – Proclamation No. 142)
Wednesday, February 8, 2017 – Kidapawan Branch (Kidapawan City 19th Foundation Anniversary – Proclamation No. 137)
Friday, February 3, 2017 – Biñan branch (72nd Liberation Day – Proclamation No. 134)
Friday, February 3, 2017 – Meycauayan branch (Blas Ople Day -Proclamation No. 135)
Monday, January 23, 2017 – Balagtas, Baliuag and Meycauayan Branches (Anniversary of the Inauguration of the First Philippine Republic in the province of Bulacan – Proclamation No. 129)
Friday, January 20, 2017 – Lipa-Recto and Lipa-Big Ben Branches (Town Fiesta)
Friday, January 20, 2017 – Tarlac Branch (1st Kaisa Festival of Tarlac City – Proclamation No. 121)
Wednesday, January 18, 2017 – Sta. Rosa Branch (Sta. Rosa City’s 17th Sikhayan Festival – Proclamation No. 130)
Wednesday, January 18, 2017 – Sto. Tomas Branch (International Gathering of Divine Mercy Devotees to the 4th World Apostolic Congress on Mercy – Sangguniang Bayan Resolution No. 2017-290)
Monday, January 13, 2017 – San Pablo branch (22nd Coconut Festival and Street Dancing Competition (Mardi Gras) – Proclamation No. 127)
Monday, January 2, 2017 – ALL BRANCHES (Special Non-working Day – Proclamation No. 112)

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