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UCPB.com | Mobile Phone Banking

Mobile Phone Banking

UCPB Mobile Phone Banking Service

UCPB Mobile Phone Banking allows you to perform banking transactions using your iOS or Android mobile phones and gadgets.

  • Inquire balances of your peso and US dollar accounts
  • Transfer funds between UCPB accounts
  • Pay your utility, credit card and other bills
  • Buy load for Globe, Smart or Sun Cellular phones for as low as Php15.00
  • View the history or log all transactions initiated through the UCPB Mobile Phone Banking App

Frequently Asked Questions

How do I enroll?
What are the accounts that I can enroll in UCPB Connect?
What if I enrolled in UCPB Connect using my Mobile Phone?
What phones and gadgets can I use for Mobile Banking?
Can I use the UCPB Mobile Phone Banking Service on any network?
Can I use the UCPB Mobile Phone Banking on more than one phone?
Can I use both the Mobile Banking and Online Banking simultaneously?
How do I log in?
What if I forget my Password?
Can I set my Mobile App to remember my User ID?
What are the passwords I need to be able to transact aside from my User ID and Password?
How long is the validity of the One Time Password (OTP)?
How much will I be charged?
Can I transact using my mobile phone after banking hours, or on a non-banking day or holiday?
Can I transfer funds from my peso account to my dollar account and vice-versa?
How long will it take for UCPB to process my transactions?
Can I use the UCPB Mobile Phone Banking while I am in other country?
What if my account requires two or more signatories (Joint ''AND'' Joint ''OR'' Accounts)?
What do I do if I want to change my email address or mobile number?
Will I receive a notification on every transaction I made through UCPB Connect?
How come I cannot view all of my previous transactions in the UCPB Mobile Banking App - Transaction History?
What will happen if I unintentionally forgot to log off in Mobile Banking?
What will happen if my Mobile phone was lost or stolen, do I need to re-enroll again?
What do I do if I experience a session timeout?
Is there an Average Daily Balance to access UCPB Mobile Phone Banking?
How do I contact UCPB Customer Relations Center if I still have other inquiries or concerns regarding the UCPB Mobile Phone Banking Service?
Where can I view the Terms and Conditions of this service?

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For more information, please contact
UCPB Trust Banking Group:
(02) 811-9520, 811-9515, or 811-9541
trust@ucpb.com

Recent Articles

Local Holidays

Please be advised of the following local holidays and the UCPB branches that will be closed:

Tuesday, January 22, 2019 – Vigan branch (Anniversary of the Cityhood of Vigan, Ilocos Sur – Republic Act No. 9411)
Wednesday, January 23, 2019 – Baliuag and Meycauayan branches (First Philippine Republic Commemoration – Proclamation No. 651)

Our ATMs and electronic banking facilities are available even during holidays. Thank you.

Read more.

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