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UCPB.com | Mobile Phone Banking

Mobile Phone Banking

UCPB Mobile Phone Banking Service

Our nearest branch is in your pocket!

UCPB Mobile Phone Banking allows you to perform banking transactions using your iOS or Android mobile phones and gadgets.

  • Inquire balances of your peso and US dollar accounts
  • Transfer funds between UCPB accounts
  • Pay your utility, credit card and other bills
  • Buy load for Globe, Smart or Sun Cellular phones for as low as Php15.00
  • View the history or log all transactions initiated through the UCPB Mobile Phone Banking App

Frequently Asked Questions

How do I enroll?
What are the accounts that I can enroll in UCPB Connect?
What if I enrolled in UCPB Connect using my Mobile Phone?
What phones and gadgets can I use for Mobile Banking?
Can I use the UCPB Mobile Phone Banking Service on any network?
Can I use the UCPB Mobile Phone Banking on more than one phone?
Can I use both the Mobile Banking and Online Banking simultaneously?
How do I log in?
What if I forget my Password?
Can I set my Mobile App to remember my User ID?
What are the passwords I need to be able to transact aside from my User ID and Password?
How long is the validity of the One Time Password (OTP)?
How much will I be charged?
Can I transact using my mobile phone after banking hours, or on a non-banking day or holiday?
Can I transfer funds from my peso account to my dollar account and vice-versa?
How long will it take for UCPB to process my transactions?
Can I use the UCPB Mobile Phone Banking while I am in other country?
What if my account requires two or more signatories (Joint ''AND'' Joint ''OR'' Accounts)?
What do I do if I want to change my email address or mobile number?
Will I receive a notification on every transaction I made through UCPB Connect?
How come I cannot view all of my previous transactions in the UCPB Mobile Banking App - Transaction History?
What will happen if I unintentionally forgot to log off in Mobile Banking?
What will happen if my Mobile phone was lost or stolen, do I need to re-enroll again?
What do I do if I experience a session timeout?
Is there an Average Daily Balance to access UCPB Mobile Phone Banking?
How do I contact UCPB Customer Relations Center if I still have other inquiries or concerns regarding the UCPB Mobile Phone Banking Service?
Where can I view the Terms and Conditions of this service?

Quick Links

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For more information, please contact
UCPB Trust Banking Group:
(02) 811-9520, 811-9515, or 811-9541

Recent Articles

ADVISORY: Local Holidays

Please be advised of the following local holidays and the UCPB branches that will be closed:

Friday, March 16, 2018 – Bajada, Magsaysay, Palma Gil, and San Pedro branches (Araw ng Dabaw – Republic Act No. 7551)
Monday, March 19, 2018 – Bajada, Magsaysay, Palma Gil, and San Pedro branches (Araw ng Pasasalamat – Proclamation No. 439)
Wednesday, March 21, 2018 – Calapan branch (20th Founding Anniversary of the Province of Oriental Mindoro – Malacañang Proclamation No.

Our ATMs and electronic banking facilities are available even during holidays. Thank you.

Read more.


In our eStatement advisory regarding Updates on Current Accounts, we wrote: “Checkbook fee for UCPB Regular Checks, Multi-One and Perks has been adjusted effective January 15, 2018, as follows: Personal Checks (50 pcs. per checkbook) from Php175 to Php200 and Commercial Checks (100 pcs. per checkbook) from Php350 to Php500.” The updated fee for Personal Checks (50 pcs. per checkbook) should have been Php250 instead of Php200. We deeply apologize for error and confusion this may have caused. Read more.

System Maintenance Schedule: March 10, 2018 (11pm-12mn)

Please be advised that the following electronic banking channels will not be available on March 10, 2018 (Saturday) from 11:00 PM to 12:00 MN: UCPB Connect ATMs (UCPB cardholders will also not be able to transact in other banks’ ATMs) Mobile Phone Banking Point-of-Sale (POS) Terminals e-Commerce transactions (online purchases via VISA and Bancnet) CM.Biz My 1Time Payment Kindly schedule your transactions before or after the scheduled maintenance. We apologize for the inconvenience this may cause. We are doing this to ensure consistent and improved service delivery for you. Thank you. Read more.

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