UCPB Customer Relations Center (+632) 811-9111   |   crc@ucpb.com   |  

Privacy & Security

Welcome to the UCPB Group Web Site. This section explains our policy regarding any personal information you might supply to us when you visit this site. Our goal is to protect your information on the Internet in the same way that we protect it in all the other ways we interact with you: in branches, at ATMs, and on the phone.

You can visit this site and find out about our products and services, read our reports, or use other value-added services without giving us any information about yourself.

We at UCPB Group value your privacy and we are committed to the UCPB Group Privacy Promise for Customers. Keeping our customers’ trust is keeping Total Customer Satisfaction. Ensuring customer information security, and using such information only as our customers would want us to, is a top priority for all of us at UCPB Group. Here then, is our promise to our individual customers:

We shall follow strict standards of security and confidentiality in safeguarding any information our customers share with us.
We shall limit the collection and use of customer information to the minimum we require to deliver Total Customer Satisfaction, which includes advising our customers about our products, services, and other opportunities, and to administer our business.
We shall limit access to customer information only to employees who are authorized and trained in the proper handling of such.
We shall not share customer information with any external organization unless we have previously informed the customer in disclosures or agreements, or have been authorized by the customer, or are required by law.
We shall keep customer files complete, up-to-date, and accurate. We will provide our customers a convenient way to access their account information. We shall also provide them a facility to notify us about errors which we will promptly correct.
We will continuously review and evaluate ourselves to ensure that our privacy promise is fulfilled.

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For more information, please contact
UCPB Trust Banking Group:
(02) 811-9520, 811-9515, or 811-9541

Recent Articles


In observance of Eid al-Fitr, all UCPB branches will be closed on Monday, June 26, 2017. UCPB ATMs, Connect, Mobile Phone Banking and Telebanking facilities shall remain available for balance inquiry, fund transfer and bills payment transactions.

Regular banking operations will resume on Tuesday, June 27, 2017. Read more.


Your old non-EMV UCPB ATM Card* will be deactivated effective July 1, 2017.

Claim and activate your new UCPB EMV ATM Card free of charge now!

All UCPB Branches will be open also on all Saturdays of June 2017 (June 3, 10, 17, and 24) to accommodate the release of ATM cards on weekends.

*except UCPB e-Money card Read more.

ADVISORY: Local Holidays

Please be advised of the following local holidays and the UCPB branches that will be closed:

Thursday, June 22, 2017 – Pagadian branch (48th Charter Day of Pagadian City – Proclamation No. 228)

Our ATMs and electronic banking facilities are available even during holidays. Thank you.

Read more.

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